We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cozumel Palace

Save
Traveller (3985)
Room & Suite (996)
Storyboard
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(275 reviews)
“aqua safari”(204 reviews)
“loft suite”(63 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Cozumel Palace
Offers & Announcements: Package Deal
Hotel deals
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$456.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cozumel hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "41df907212494a4da1d607ca4edb9171", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153002,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32498321],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":4,"year":2018},"checkout":{"day":30,"month":4,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":456,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"41df907212494a4da1d607ca4edb9171","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":456,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":456,"highestMetaPriceDisplay":-1,"hotelName":"Cozumel Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQxZGY5MDcyMTI0OTRhNGRhMWQ2MDdjYTRlZGI5MTcxIiwiQUlLIjoiYjA4ZWI4NDM1MWVmNDk1NThmZDkwOTBjZWRjYTBkMjIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/04/2018", "checkOut": "30/04/2018", "lowestPrice": "US$456", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32498321":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,928)
There are newer reviews for Cozumel Palace
See the most recent reviews
Filter reviews
3,741 results
Traveller rating
2,861
616
148
69
47
Traveller type
Time of year
LanguageEnglish
More languages
2,861
616
148
69
47
Show reviews that mention
All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
FilterEnglish
Updating list...
11 - 15 of 3,741 reviews
Reviewed 1 week ago via mobile

Just wanted to say thank you to Roman' Martinez for setting up all our diving prior to us arriving. It was during a very busy time and if he had not set things up we would probably not been able to dive everyday. He's definitely...More

Thank Firedog911
Reviewed 1 week ago

Great experience for my family (wife, 2 daughters -12,10) with another couple and their kid. Arrival- do not prepay for a shuttle but rather go to the right once you clear customs and the service will cost 8 dollars per person. coming back just take...More

1  Thank dankitz
Reviewed 1 week ago

We always enjoy our stay at Cozumel Palace. We have been staying with them since the 1980's. Check in with Aqua Safari while you are there! Nice rooms...all with a beautiful view. Good restaurants and wonderful snorkeling right off their pier.More

Thank divedave2016
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 1 week ago

Dear divedave2016, We deeply value our guests' comments, especially those coming from our loyal guest who has trusted in the quality of Cozumel Palace throughout the years and has become part of the Family. We look forward to keeping creating amazing memories for you. Cordially,...More

Reviewed 1 week ago

First visit to Cozumel and obviously to this hotel. Generally speaking we loved the hotel, its more of a modest size, which we like and it's in town which we love. So the bad first: * It took almost an hour to to get our...More

Thank Geoff s
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 1 week ago

Dear Geoff s, Cozumel Palace is delighted to be in receipt of your awesome review describing your well-enjoyed experiences achieved with us. The Delicious food, perfect location, as well as the impeccable conditions at our rooms likewise the professionalism received through all interactions had on...More

Reviewed 1 week ago

Absolutely love this place. have been going since it was the Plaza las Glorias in the 90's. Great rooms and service. Food is really good as well. Dive boat picks you up right at your dock at the Hotel.More

Thank Cricket6670
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 1 week ago

Dear Cricket6670, It is such an honor to receive this amazing review qualifying us as "The Best". We all feel happy to learn how much you have enjoyed the delicious food, comfortable rooms, kind service and the rest of our features over and over, for...More

View more reviews
Best Value Properties in Cozumel, Mexico
See all 52 hotels in CozumelSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$353 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$353 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3985)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Jen J
31 March 2018|
AnswerShow all 2 answers
Response from Cheryl Lynn L | Reviewed this property |
Not sure about the Chi products. We always stay in Concierge level with L’Occitane shampoo, conditioner, body wash, lotion and bars of soap. Yes bring your own cups...I even bring my own drink recipes as I don’t like sugary... More
1
Vote
Tadams117
30 March 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear Tadams117, Please be so kind to read your private messages. Thank you so much. Warm regards, Karla Corona E- concierge Zona Riviera
1
Vote
Google Translation
DawnM182
26 March 2018|
AnswerShow all 6 answers
Response from GM_RivieraZone | Property representative |
Dear DawnM182, Thank you for contacting us, In order to book the airport transfers I kindly recommend you to contact transfercancun @ palaceresorts . com for a proper follow-up. I also suggest you include your flight... More
0
Votes
Google Translation
Room Tips
"Third floor rooms and higher."
Read review
"Most rooms have a very nice view of the ocean. 2 to the 5 th floor are better"
Read review
"If you do not have school aged children do not go there the last week of March and the first week of April!"
Read review
"Views are spectacular"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing