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Cozumel Palace

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Traveller (3987)
Room & Suite (996)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
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Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,933)
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2,865
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148
69
47
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1,541 - 1,545 of 3,746 reviews
Reviewed 11 May 2014

My wife wife and I took our first trip to Cozumel April 17-20 to celebrate our anniversary. I had read online the reviews of Cozumel Palace. The reviews did not do it justice. The hotel was beautiful, more importantly the service was amazing. The staff...More

1  Thank Jimmy B
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 12 May 2014

Dear Jimmy B Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. Thank...More

Reviewed 11 May 2014

Returned for our 3rd trip to Cozumel Palace during Easter week and again had a wonderful time. Our room had a front and side balcony which allowed us to enjoy the view even more. Watched the cruise ships arrive and depart, Attended the Easter Dinner...More

1  Thank pcheeze
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 12 May 2014

Dear pcheeze Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. Hope your...More

Reviewed 11 May 2014

My husband and I stayed in Cozumel Palace in January, loved the hotel and the staff! We went on the trip to Playa del Carmen to hear the presentation and did not think it would work for us at that time. We have reconsidered but...More

Thank Stephanie B
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 12 May 2014

Dear stelllalou Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. It is...More

Reviewed 10 May 2014

This is such a wonderful resort and the staff are fabulous!! This was our third stay at this resort and returning is like reuniting with family. So many of the staff have been there a number of years. Flying direct from Charlotte to Cozumel is...More

Thank Becky E
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 12 May 2014

Dear Becky E Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. It...More

Reviewed 9 May 2014 via mobile

We just left the palace today. Quick summary up front: great service from everyone, good food, nice grounds, great pool, would definitely come back. But it does have some room for improvement. First, if you don't need a handicap accessible room, avoid rooms 114+. They're...More

1  Thank Paul P
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 10 May 2014

Dear Paul P Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. You...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$351 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$351 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3987)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
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Jen J
31 March 2018|
AnswerShow all 2 answers
Response from Cheryl Lynn L | Reviewed this property |
Not sure about the Chi products. We always stay in Concierge level with L’Occitane shampoo, conditioner, body wash, lotion and bars of soap. Yes bring your own cups...I even bring my own drink recipes as I don’t like sugary... More
1
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Tadams117
30 March 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear Tadams117, Please be so kind to read your private messages. Thank you so much. Warm regards, Karla Corona E- concierge Zona Riviera
1
Vote
Google Translation
DawnM182
26 March 2018|
AnswerShow all 7 answers
Response from GM_RivieraZone | Property representative |
Dear DawnM182, Thank you for contacting us, In order to book the airport transfers I kindly recommend you to contact transfercancun @ palaceresorts . com for a proper follow-up. I also suggest you include your flight... More
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Google Translation
Room Tips
"Third floor rooms and higher."
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"Most rooms have a very nice view of the ocean. 2 to the 5 th floor are better"
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"If you do not have school aged children do not go there the last week of March and the first week of April!"
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"Views are spectacular"
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