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Cozumel Palace

3,855 reviews
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Traveller (3890)
Room & Suite (990)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(274 reviews)
“aqua safari”(199 reviews)
“loft suite”(62 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: Package Deal
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,855)Write a Review
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1,611 - 1,615 of 3,672 reviews
Reviewed 21 January 2014

The rooms are beautifully appointed as is the whole facility. The attention to keeping things clean and sparkling is very noticeable - which represents the high level of service you will receive here. The pool area is outstanding with different areas to afford whatever mood...More

5  Thank Thomas M
Reviewed 21 January 2014

We just got back yesterday. I hated leaving. I left feeling like the entire staff were friends of mine. I will probably not spell the names correctly but I hope the staff get the proper recognition. Wilma greeting us at the door for breakfast and...More

2  Thank Maggie5261
Reviewed 21 January 2014

We decided on Cozumel Palace after reading several excellent reviews, and I am ecstatic to be able to write one of my own. I was blown away by the service first and foremost, followed closely by the accommodation and the food. My boyfriend and I...More

4  Thank Ashleigh W
Reviewed 20 January 2014

I spent 5 days at the Palace in January of 2013 and had the most incredible experience. Friendly staff, beautiful views from the room and pool deck, great drinks, and surprisingly good food. It was an incredible experience and I would encourage anyone to stay...More

1  Thank ACChicago
Reviewed 20 January 2014 via mobile

We came to cozumel palace for a little R&R and this was a great resort for this! The resort is smaller and during the week they were only at 40% capacity so the amount of attention from the staff was unbelievable. The pool bar staff...More

4  Thank trvlr2610
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$406 - US$615 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$406 - US$615 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3890)
Room & Suite (990)
Pool & Beach (659)
Dining (379)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Kimbalabala
20 February 2018|
AnswerShow all 2 answers
Response from Sarah B | Reviewed this property |
I think they use ocean view and ocean front interchangeably. There are only a few rooms that don't face the ocean. All of the ocean front rooms have balconies that you can sit on.
0
Votes
BroadieNewYork
15 February 2018|
Answer
Response from Sarah B | Reviewed this property |
No but you can use resort credits for laundry services. We've never used the laundry service. I'll bet there is a laundromat nearby.
0
Votes
HardCoreJesusFreak
15 February 2018|
AnswerShow all 3 answers
Response from fixahand | Reviewed this property |
No beach, sadly. There is one at Playa Del Carmen. I took a Ferry there one day. $18 round trip , took 45 minutes. Their resort is beautiful, but I felt the service was better in Cozumel. Not bad, but Cozumel service is... More
0
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Room Tips
"Ask for a room 3rd level or higher."
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"During the day and for evening entertainment it is loud around the pool area - but I think that is to be..."
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"We loved south side, and remember to be quiet in hallways for other guests😴"
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"The hallway noise can sometimes be bothersom"
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