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Cozumel Palace

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3,468 Reviews from our TripAdvisor Community

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Showing 3,313: English reviews
Sanibel Island, Florida
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 June 2013

This was our second trip to the Cozumel Palace and had a great time in spite of a tropical wave that tried to dampen the occasion. In spite of the rain there was sun and good snorkeling. The staff was extremely friendly and went our of their way to make our stay enjoyable. My husband developed an ear problem from... More 

Helpful?
Thank melissam45
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2013

My husband's sister just got married at the cozumel palace may 25th. We stayed there for a total of 4 days and it was one of the best vacations I've ever had. We were greeted with a cold face cloth and I received a very pretty flower. The check in process was simple and we immediately were told about using... More 

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1 Thank fallenangel910
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2013

We went with another couple and some family to celebrate our 3 year wedding anniversaries. We had heard good things about Palace resorts but were unsure what to expect. I would definitely say the this resort far exceeded our expectations and is at the same level as Hilton or Marriott....but all inclusive, so even better!!! There was enough to do... More 

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2 Thank William Z
College Station, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2013

This was our third visit to the Cozumel Palace and our 12th visit to Cozumel. The Palace is simply the most outstanding hotel on the island in terms of service, location, food and amenities. We have stayed in multiple hotels on the island and not one can compare with the Palace. We are long time divers and were thrilled when... More 

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1 Thank TAMUfan
New Braunfels, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 June 2013

We celebrated our 22nd wedding anniversary at Cozumel Palace and they made the day very special for us. We had a mini "heart shaped" cake and champagne waiting for us when we returned to our room after a day lounging by the beach. They also made us a special table with rose petals and special dessert for dinner that evening.... More 

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1 Thank khnewb
Concord, North Carolina
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 June 2013

Just returned home from another stay at the Cozumel Palace. It seems like each time we go, it gets better, if that is possible.The staff, the food,the service....best on the island!!! You can certainly tell the Management really care!! The place is spotless. Resort restrooms clean as a pen and sanitized / serviced numerous times a day. Rooms are also... More 

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Thank cdill
Eugene, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2013

Had one of the very best vacations at Cozumel Palace. It is a smaller property with an intimate feel. Great food.Very friendly staff Was nice to go from room to pool in 5 minutes. No Beach but had two sandy deck areas beside nice pool and deck area. Could just wlk off the deck into the ocean for a swim... More 

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2 Thank nahlgren
Denver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2013

We go to Cozumel to dive and not for the resorts. However the Palace did exceed our expectations. We have also stayed at the Grand Occidental Royal Club and the Iberostar. The food was better than the Occidental and the Iberostar and the facilities were as good as the Occidental Royal Club. The dive operator allowed us to dive our... More 

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1 Thank kpovine2
Pittsburgh
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 June 2013

We stayed at the Cozumel Palace for the second time this year. As always, we did not go away disappointed. Pasqual, Isaias, Anna provide a warm welcome upon arrival. The sunset views from the room can not be matched. Berenice, Ricardo, Darwin, Hugo and all the guest services/public relations staff go above and beyond to ensure the everything is perfect.... More 

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Thank tmannPittsburgh
Seaford, New York
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 June 2013

We came here for our honeymoon in the beginning of May and we had a GREAT time! It was our first extended stay in Cozumel and decided to try this resort with our timeshare exchange. The resort was wonderful. It was always impeccably clean and I was really impressed by that. Every staff member we encountered was wonderful. There was... More 

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2 Thank AnjMaria

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $483 - $922 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are excellent; ocean facing!”
 of 5 bubbles kerrycorcoran, 29 Nov 2016 | Read review
“If you prefer quiet, the rooms at either end are best, otherwise, rooms in the mid section on the 3rd and 4th floors are best.”
 of 5 bubbles 154phillips, 25 Nov 2016 | Read review
“Higher and further from the elevators have less noise.”
 of 5 bubbles HotTodde, 22 Nov 2016 | Read review
“Most all the rooms are ocean front, shoot for 3rd or higher floor”
 of 5 bubbles cdill, 21 Nov 2016 | Read review
“We stayed in Rm #204, and really enjoyed it because you have a great ocean view, and being on the south end, it was very quiet.”
 of 5 bubbles WardC661, 20 Nov 2016 | Read review
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