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Cozumel Palace

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3,504 Reviews from our TripAdvisor Community

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Showing 3,346: English reviews
Hickory, North Carolina
Reviewed 27 June 2013

Cozumel Palace was an amazing place and I would highly recommend it to anyone! When you arrive, you are greeted with smiles from everyone, a wet cloth,and the ladies receive a flower. ROOM We had the option to use the resort credit ($1500) to upgrade our room, but we were happy with what we received - we had a city...

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2Thank Ashley H
Richmond, Virginia
Reviewed 27 June 2013

It all starts when you step out of the taxi/shuttle/whatever you take to get there. The bell staff is there waiting to handle your luggage for you and escort you to the front desk. While you are checking in, you are delivered a cool towel, flower and drinks from the bar. The rooms are cool, clean and beautifully decorated, not...

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Thank SheriW2
Boise, Idaho, United States
Reviewed 27 June 2013

We were blown away by the customer service at Cozumel Palace. We couldn't believe how attentive and responsive the staff was to our every wish and whim. We loved the fact that we had $1500 of resort credit to spend on excursions and the spa and upgraded amenities, but even without it, we enjoyed 2 excursions included with our stay...

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Thank Tristi H
Colorado Springs, Colorado
Reviewed 25 June 2013

We would go back to the Cozumel Palace in a heart beat. The staff was excellent and made it easy to get to the hotel from Cancun. The hotel is outstanding, but the staff sold the deal by being friendly and helpful. They helped set up the week and were very flexible with changes. The kids loved the Dolphin experience,...

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1Thank Wayne R R
Fort Worth, Texas, United States
Reviewed 25 June 2013

We were at the Cozumel Palace for a scuba/ couples trip. The Palace was clean and very efficiently run. The rooms were exactly like they look on the photo (we did upgrade to the ocean view) but it was how we expected. The pool was clean and the bar was very well run and friendly. I thought the food was...

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Thank Alison S
Sturgeon Bay, Wisconsin
Reviewed 24 June 2013

The Cozumel Palace is wonderful!! The service is phenominal and the property is beautiful. The diving was spectacular. The staff were so friendly and accomodating. The only thing that was less than perfect was the offer to "tour" their sister resort, the Playacar Palace. It was really a heavy handed sales pitch for their "member program".

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Thank HappyShelly
Austin, Texas
Reviewed 23 June 2013

I'll start by saying, I am a no-frills traveler. I generally avoid anything that remotely represents a country club. So when a friend who had stayed at The Cozumel Palace before, recommend we take a dive trip there November of 2012, I was apprehensive. That trip changed my entire outlook. The thing one has to consider is 'who' Cozumel is....

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1Thank badATX
Saint Louis, Missouri
Reviewed 21 June 2013

We stayed at the Cozumel Palace from June 1 thru 9, 2013. This was a family vacation with the wife, son (Braxton 14), and we loved it again. This was our second time, we stayed there two years ago. The staff is incredible, and it was unbelievable that more than ten of the amigos remembered us from the last trip....

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3Thank cman36
Oxford, Mississippi
Reviewed 21 June 2013

I want to add to Tyler L's review of the Cozumel Palace. We attended the wedding too. It was the best experience ever. The staff was fantastic. The service was exemplary. The food was delicious ...with one exception. The Asian restaurant's food was sub-par compared to the others and the service, only at that particular restaurant, was slow slow slow....

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Thank Ajijicmon
Spring, Texas, United States
Reviewed 21 June 2013

We attended a wedding and booked our trip through Hotels.com. From the moment you walk through the door and are welcomed with a flower and a drink- you are made to feel special. EVERYONE working here will look you in the eye, converse with you and go out of their way to insure you are taken care of. They don't...

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2Thank Kim U

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $546 - $926 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ALL rooms have a balcony and are ocean view!”
 of 5 bubbles Dedewor, 17 Jan 2017 | Read review
“If you need two beds instead of one, be sure you call well in advance to confirm.”
 of 5 bubbles , 13 Jan 2017 | Read review
“All rooms have a view of the water and balcony. The resort is only five floors, get up on as high a floor as you can.”
 of 5 bubbles jerzeyjack, 12 Jan 2017 | Read review
“If you like peace, choose a room on a higher floor and away from the pool as there is loud music and activities planned throughout the day.”
 of 5 bubbles VRMG, 4 Jan 2017 | Read review
“quiet floors are higher up.”
 of 5 bubbles Melanie_MO2015, 1 Jan 2017 | Read review
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