We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cozumel Palace

3,854 reviews
Save
Traveller (3889)
Room & Suite (990)
Storyboard
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(274 reviews)
“aqua safari”(199 reviews)
“loft suite”(62 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: Package Deal
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$718.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cozumel hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "71504db1542f411faf7e0cce253d9809", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153002,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32498321],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":718,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"71504db1542f411faf7e0cce253d9809","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":718,"lowestMetaPrice":718,"additionalPartner":false,"highestMetaPriceDisplay":718,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":718,"lowestMetaPrice":718,"highestMetaPriceDisplay":718,"hotelName":"Cozumel Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjcxNTA0ZGIxNTQyZjQxMWZhZjdlMGNjZTI1M2Q5ODA5IiwiQUlLIjoiNGUxMTY2MDFhZjlhNGNjODk3NDBkM2RlODQ1YjMwYzgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$718", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32498321":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,854)Write a Review
There are newer reviews for Cozumel Palace
See the most recent reviews
Filter reviews
3,671 results
Traveller rating
2,803
610
143
69
46
Traveller type
Time of year
LanguageEnglish
More languages
2,803
610
143
69
46
Show reviews that mention
All reviewsresort creditaqua safariloft suitechef's dinnerromantic dinnerthe concierge levelvacation plannerspay taxchef massimoitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swim
FilterEnglish
Updating list...
21 - 25 of 3,671 reviews
Reviewed 2 weeks ago via mobile

We were here January 15th to the 22nd. Came to dive but was unlucky with the windy conditions. Only ended up diving 3 of the 7 days but that was ok. We really enjoy being here and being treated so well. We were on the...More

Thank ActionTracy
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 1 week ago

Dear ActionTracy, Thank you so much for sharing your experience with the TripAdvisor community, it is amazing to read you enjoyed your stay with us and learning you are satisfied with the service, the food and the exhilarating scuba, your total satisfaction is our main...More

Reviewed 2 weeks ago

My husband and I have been to Cozumel and Cancun numerous times, staying in condos and all-inclusive resorts. They are all nice; however, Cozumel Palace is the best! After one stay, this became our home away from home. I think after you read this review...More

5  Thank mlsatl
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear mlsatl, Thank you so much for choosing us one more time and for your amazing words, we really apreciate your detailed review, there is nothing more rewarding than your total satisfaction since this is our main goal, the staff works diligently in order to...More

Reviewed 3 weeks ago

This is our first time to Cozumel. The Cozumel palace exceeded our expectations. The staff is amazing! I felt there were more staff then patrons. Shout out to Darwin , the most amazing pool side waiter ever Juan , the pool bartender. Never let our...More

1  Thank gENEFER H
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear gENEFER H, Thank you so much for giving us the opportunity of hosting you, it is really astounding to learn you enjoyed yourself with us, since this is the most important thing to achieve, I want to express my heartfelt gratitude for your kind...More

Reviewed 3 weeks ago

1/13 thru 1/20 2018 This was our 3rd trip to Cozumel, can’t recall how many trips to Mexico in total, and our second stay at Cozumel Palace. My husband scuba dives and I like some water activities, but also enjoy the nice amenities of a...More

6  Thank KKJACKS
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear KKJACKS, Wow, I am impressed by your detailed and well balanced review, thank you for being a loyal guest to our beautiful Island, we feel honored by learning you had chosen us for second time to enjoyed your vacations, for us is amazing to...More

Reviewed 4 weeks ago

I had the opportunity to stay at the Palace for a quick trip in January. A Norte had blown in so we didn't use the pool, but we looked at everything else there. The rooms were spacious and there was a giant hot tub in...More

Thank Mark L
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 2 weeks ago

Dear Mark L, Thank you for sharing your experience with us, it is amazing to learn you enjoyed your overall stay with us, specially the gourmet food, I am sure the Executive Chef is going to be very pleased to read your comments about the...More

View more reviews
PreviousNext
134567735
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$415 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$415 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3889)
Room & Suite (990)
Pool & Beach (659)
Dining (379)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Kimbalabala
20 February 2018|
AnswerShow all 2 answers
Response from Sarah B | Reviewed this property |
I think they use ocean view and ocean front interchangeably. There are only a few rooms that don't face the ocean. All of the ocean front rooms have balconies that you can sit on.
0
Votes
BroadieNewYork
15 February 2018|
Answer
Response from Sarah B | Reviewed this property |
No but you can use resort credits for laundry services. We've never used the laundry service. I'll bet there is a laundromat nearby.
0
Votes
HardCoreJesusFreak
15 February 2018|
AnswerShow all 3 answers
Response from fixahand | Reviewed this property |
No beach, sadly. There is one at Playa Del Carmen. I took a Ferry there one day. $18 round trip , took 45 minutes. Their resort is beautiful, but I felt the service was better in Cozumel. Not bad, but Cozumel service is... More
0
Votes
PreviousNext
123456131
Room Tips
"Ask for a room 3rd level or higher."
Read review
"During the day and for evening entertainment it is loud around the pool area - but I think that is to be..."
Read review
"We loved south side, and remember to be quiet in hallways for other guests😴"
Read review
"The hallway noise can sometimes be bothersom"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing