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Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
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496 Reviews from our TripAdvisor Community

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Showing 443: English reviews
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Boise, Idaho
Reviewed yesterday NEWvia mobile

I rarely offer a negative review. This was the only downside to my wife's and my anniversary. We booked three nights through Expedia to finish our anniversary trip and as soon as we pulled up I knew I made a wrong choice. No smiles or welcomes , our first room was bad we asked for a upgrade , the upgraded...

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Thank Teamseip
Reviewed 2 days ago NEWvia mobile

We had a great time at Casa Del Mar. We stayed for a week and loved the proximity to everything. The resort reminds me of the places I stayed with my parents 20 years ago. Yes, there are fancier places, but this still feels like you are in Mexico. We snorkeled right from the beach and the kids loved the...

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Thank Thomas M
Reviewed 1 week ago via mobile

This hotel is really a "last resort" type place that you go to if nothing else is available. Everything is antiquated. I doubt this place has spent any money on upgrades or renovations in the last 5 years. Linen and bedding are more than 3 years old at least. Air conditioner is working fine but noisy. Bathrooms are also in...

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Thank meghan z
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear meghan z, First of all thank you for your time for sharing your review through TripAdvisor community. We are very sorry that we haven't met your expectations according with our rooms, restaurant and staff services. Answering your comments, sincerely we have invested money. We have room categories where we have been updating such as: furniture, bedding, electrical appliance, amenities...

Reviewed 2 weeks ago via mobile

We used this hotel as our base for a week long Cozumel scuba trip. It is an older hotel, but staff are friendly, rooms are spacious and clean, restaurant provides good meals and a nice pool with a swim in bar. Maybe mire importantly for scuba divers, it is right across the street from Cozumel Marine World dive operators and...

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1Thank J B
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear J B, Thank you so much for sharing your comments through this media. We appreciate your preference and we will be happy to see you again in home for more fun during your dive vacations! Best regards, Iliana López Casa del Mar Cozumel Hotel & Dive Resort Public Relations & Customer Service socialmedia@casadelmarcozumel.com

Austin
Reviewed 2 weeks ago

We were impressed before we even went inside by the grounds-tropical garden, pool, and palapa restaurant; it put us into vacation mode instantly. Each one of the many staff members we had contact with were friendly and helpful. From the desk workers to the maids, bellboys and waiters, smiles and accommodating attitudes greeted us from start to finish. The hotel...

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Thank AustinGerry
Corpus Christi, Texas
Reviewed 3 weeks ago via mobile

Lovely property. Everything looked beautiful and the staff was friendly. It was a great location. Not too far or too close to the city. There is a nice restaurant located on the property. There is also water access and a place to lay out across the street. They even have a walk way for hotel guests to access this area....

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Helpful?
Thank Shari G
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Shari G, First of all, thank you very much for the time you took for sharing your recent comments. Thank you for all your positive comments and thank you for the feedback about our bests, would you please send me to my email what room did you stay? my email is: socialmedia@casadelmarcozumel.com We value all comments from our guests,...

Ventura, California
Reviewed 18 January 2017 via mobile

Cozumel is always fun, and this dive trip was no exception. Casa del Mar was steps away from our dive boat. A quiet garden setting with an excellent staff and a decent restaurant. Easy walking to shops and taxis always available. We upgraded to a cabana--a split level with kitchen (although not a single dish, cup or utensil), bath with...

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Helpful?
Thank Carolat67
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Carolat67, Greetings from Cozumel! Thank you for sharing your review on Tripadvisor community. It's great to see the rating and to read your experience, but we are more happy to know that you enjoyed your stay with us. Our goal is that you feel that you are in home, and we hope we have succeeded. We will be glad...

A TripAdvisor Member
Level Contributor
5 reviews
1 helpful vote
Reviewed 12 January 2017 via mobile

I have been Traveling to Cozumel every year since 1984. I have stayed at many Hotels on the Island, However when I found the Casa Del Mar Cozumel. The Casa Became my Home! Great Place Wonderful Staff.

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1Thank A TripAdvisor Member
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest, Thank you very much for your valuable time for sharing your review on TripAdvisor community. We are very happy that you being part of our family since 1984! And We hope to see you many times in Cozumel! Keep in touch with us on Facebook, Instagram and Twitter. We send you a big hug! Iliana López Casa del...

Oxford, United Kingdom
Reviewed 8 January 2017

If you're looking for luxury, Casa del Mar is not for you. However, if you're a function over form person like me, this place more than does the job, and at a great price. The rooms are a good size, the staff was really pleasant, and the pool/bar/restaurant had everything I needed. It's a bit south of town, which is...

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2Thank Justine S
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Justine S, I would like to thank you, first for choosing Casa del Mar in Cozumel. Thank you for your valuable time for sharing your review about our property through this media. We sincerely appreciate your confidence. We work hard to make our guests happy and we appreciate your feedback! Keep in touch with us through Facebook, Instagram and...

Peoria, Arizona
Reviewed 5 January 2017

I visited Casa del Mar Hotel for a week and loved every day. I was in town for a scuba vacation and the hotel made it even better. My room was spacious with wonderful care from the hotel staff. I especially enjoyed the daily 'animal' creation from towels left on the bed each day. The on-site restaurant serves wonderful food....

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1Thank Lawrence S
Reservations N, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Lawrence S, On behalf all our staff, we would like to say thank you! Thank you for your preference and for the opportunity to share your review about Casa del Mar on TripAdvisor. We work hard to make our guests happy and I sincerely appreciate your comments. I invite you to keep in touch with us on Facebook, instagram...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $95 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Mar Cozumel Hotel & Dive Resort staff and other travellers.
21 questions
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Questions? Get answers from Casa del Mar Cozumel Hotel & Dive Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside rooms offer more quiet than those facing the street, as I overheard they were noisy on the weekend.”
  • Beautiful grounds
  • Spacious and comfortable
  • One of the daily 'animals'
  • view of the street from the bridge which is accessed from the hotel property
 of 5 bubbles lawrences707, 4 Jan 2017 | Read review
“Superior Rooms have lovely views.”
 of 5 bubbles JeromeSherry, 20 Nov 2016 | Read review
“The bungalows are very spacious!”
 of 5 bubbles SkiPro22, 3 Oct 2016 | Read review
“Rooms on the far corners overlooking the pool area and water.”
 of 5 bubbles 163jeannab, 21 Sep 2016 | Read review
“If you like to sleep late on vacation, I suggest a cabana. They are quieter.”
 of 5 bubbles sheiladnyc, 14 Sep 2016 | Read review
5 of 5