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Hotel Cozumel and Resort

AMOMAUS$89*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$132*
US$89*
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US$120*
US$96*
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Hotel Cozumel and Resort
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1,730 Reviews from our TripAdvisor Community

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Showing 1,490: English reviews
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Eagan, Minnesota
Reviewed 2 weeks ago

wonderful hotel with great beach space and easy snorkeling, the snorkeling here is absolutely great. The service at the beach area is THE BEST- Daniel in the restaurant and Reyes on the beach are the best servers you will every get. They go out of their way to make your stay perfect. The hotel has a nice schedule of activities...

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Helpful?
1Thank latitude44
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I wan to thank you for spend your vacation in our hotel, also we appreciate it your comments about our our activities and our staff, they will receive a copy, it will be a big push to continue with that excellent attitude. We hope you can come back soon. Receive a warm saludo

Cobourg
HOTEL’S FAVOURITE REVIEW
Reviewed 1 March 2017

What can I say! We weren’t expecting too much but we were very pleasantly surprised! One of the best trips we have ever had! Visiting Cozumel was the best place we have ever been for AL beach vacation(we have been to Dominican- Punta Cana and Puerto Plata Mya Riviera, Cuba- varadaro and Santa Maria, Jamaica- runaway bay and ocho rios,...

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4Thank Coupleroadtravels
About Hotel's Favourite Review
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Dear Guest, I would like to thank you for choosing our hotel to enjoy your holidays. In addition to all your comments, you have captured the photograph of our hotel and work team, as we really are. We'll share them with all our team, really it wil be as a big push to continue with our job, to...

Cedar Rapids, Iowa
Reviewed 3 weeks ago via mobile

Just returned from Cozumel. We stayed here at the beginning of our vacation for 4 days and returned 1 night before flying home. We had 2 different rooms. They start by telling you how much they will charge you if you lose a towel card or safe key. Not very welcoming. By the way, the safes are very old and...

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Helpful?
1Thank Jennifer L
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for your holiday in our hotel, thanks for your comments, regarding the information on towels and the security key, it is a hotel policy, it is a warning, because if you do not inform them and the guests miss something, They will pay, and explain that they were never given this information, I apologize if it...

Reviewed 3 weeks ago via mobile

This is the worse hotel/resort EVER ! It's out dated. Our room had cracks im the tub and it was clogged. We told front desk they sent a handy man who brought a dirty plugger unclogged the tub and left so much dirt in the tub. First nite we had the TV on low and they sent security banging down...

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Helpful?
1Thank Joanna C
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for being with us, we will share your comments with our people involved, and we will see what happened, This is not our style, I hope you have reported everything you mention, only then we will know if everything you mention, happened like this, Works hard every day to please all our different customers we receive...

Quebec City, Canada
Reviewed 3 weeks ago

The reviews from this hotel was good enough to convince me to book a family trip to Cozumel. Well, that was ok but below my expectations. The check-in was painful beacause we had to wait two hours in the lobby before having the access to our room. We asked main floor with a baby bed on the reservation and we...

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Helpful?
1Thank DaveReady69
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for staying in our hotel, in another hand I apologize for all the inconvenience you had during your stay, we have too much work to fix all those red points indicated. We'll share your comments with our involved people, to find the best way to improve in all out hotel. Saludos Cordiales

Cedar Rapids, Iowa
Reviewed 3 weeks ago via mobile

Summary - lots of fresh paint but a dilapidated building lacking service. The resort appears beautiful on the outside with the pool deck being almost spotless... however the rooms leave a lot to be desired. It appears that maintenance was forgotten... sliding glass door - broken... room door broken... toilet broken... 1950's era lock box - uses a key verses...

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Helpful?
Thank NEARBOLT
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, thank you for staying with us, we regret the experience you had, however I want to mention that we never received your complaint of the room where you found several broken things, the pillow issue, was attended immediately, believe me, we feel very much Has arrived at our hotel with something bad that happened before arriving with us,...

Clarksville, Tennessee
Reviewed 4 weeks ago via mobile

We visited this hotel and chose the all inclusive package. We received a great deal for the price! The room was very basic (no in-room fridge) but the rest of the facilities made up for it. The pool is great with plenty of options for shade or sun. The hammocks under the palms on the beach side made for a...

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1Thank YayaLala2010
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, also thanks for your comments, we'll share them with our team, that is the most valuable treasure we have in our hotel. We hope you can come back soon. Saludos Cordiales

Golden, Colorado
Reviewed 4 weeks ago

went with a group from Colorado (Dive and Travel) we had a blast. Food was great, diving awesome, and we did a day trip to snorkel with Whale Sharks mid week out of Cancun. an amazing experience. and yes, the hotel was nice too. good decks off every room overlooking the pool. (largest on the island) close to downtown, and...

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Helpful?
Thank jamminChris W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for spend your vacation with us, thanks for your comments, every day we work hard to please each one of our different customers, we'll share your comments with our team. We hope you can come back soon. Have a good one

Arvada, Colorado
Reviewed 4 weeks ago

We have stayed here for 7 yrs in a row. We get to see the same wait-staff that love their jobs & US as visitors. They even remember our names! In my opinion I think this is the best place to stay due to ALL it has to offer. The Old-style ambiance of the buildings and the landscaping. The great...

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Helpful?
1Thank freedomcolorado
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for your continued support during these years, also many thanks for all your valuable comments about our property, and most for our people, you know, our hotel is what it's because of them, they're our most valuable treasure. We'll share your comments with them, and I know it will be a big push...

Edmonton, Canada
Reviewed 4 weeks ago via mobile

We stayed here for a week all inclusive. We paid a super low price and couldn't say no. We arrived expecting the resort to be very basic, due to the price. The resort is quite close to the airport. Maybe 10 minutes on a busy day. It is walking distance to the ferry terminal. Location was ideal. We never got...

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Helpful?
Thank rjjj_r
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, thanks for all your lovely comments about our property and our people, they works hard every day to please tall our different customers, all the time we try to keep our facilities in good condition so that our guests are comfortable. Again thank you very...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $131 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
128 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms are laid out well, I would try for 1st floor for ease of loading in/out and no need for elevators.”
evelync942, 1 Apr 2017 | Read review
“Not much choice on rooms.You'll get standard pool-view rooms w/the north-facing balcony. I think you have to pay extra for Oceanview.”
freedomcolorado, 29 Mar 2017 | Read review
“Rooms facing the pool are a little more quiet because the water view has street noise.”
czmdiver2017, 29 Mar 2017 | Read review
“We like the area in the center of the main hall of rooms to the right of the pool, rather than toward the end of the pool rooms.”
caroledvg, 27 Mar 2017 | Read review
“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
swimmomjax, 24 Mar 2017 | Read review
5 of 5
AMOMA
US$89* /night
View Deal
Booking.comUS$120
Expedia.comUS$96
Hotels.comUS$132
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*Disclaimer
Prices are for 1 room, 2 adults
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