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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,686 Reviews from our TripAdvisor Community

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Showing 1,456: English reviews
Kansas City, Missouri
Reviewed 4 weeks ago

My wife and I went here just this past December from the 19th-24th. Let me start off with saying WOW! This resort is beautiful. It really has an authentic Mexican feel to it. The pool is amazing, claims it is the largest on the island. The drinks were good but if you are expecting top shelf liquor you will have...

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Helpful?
Thank treifsteck123
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your vacation in our hotel, also thanks for all your lovely comments about our property and staff, all our team works hard every day to please each one of our different guests, our most valuable treasure is our staff, our hotel is what it is, because of them. We hope you...

Reviewed 4 weeks ago

I spent 8 days here with a group of friends as the resort is affordable and in a good location. The resort itself is older and in need of some updates. This place is not fancy by any means, but it is comfortable with sturdy beds and good air conditioning. The staff is friendly, and the food is fairly good....

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Helpful?
Thank Stephanie M
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, we also appreciate how you described our property and the staff, really we do our best every day to please all our guests, we'll share the comments with our staff. We hope you can come back soon. Saludos Cordiales

Las Vegas, Nevada
Reviewed 4 weeks ago

It is a nice resort, Clean and functioning, the pool area is very comfortable. What made this vacation is the staff. Everyone that we came in contact with were very friendly and went out of there way to assist us. I would recommend this resort for divers that like a place to crash after diving and not looking for luxury....

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Helpful?
Thank Thomas J
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Many thanks for reserving in our hotel to spend your vacation, also thanks for your review, it will be very help full to share it with our staf, to continue working hard to please all our guests every day. All of us hope you can come back soon. Receive a warm saludo

iowa
Reviewed 4 weeks ago via mobile

We traveled with 10 adults and ten kids ( 3 months - 13) over Christmas week 2016. We loved this place. First off, rooms are NOT fancy, but we only slept in them. The pool is awesome for kids. A huge zero entry area. Our grandkids loved it! There is not a beach but you can snorkel. Good experience for...

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Helpful?
Thank debbiedowner
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for reserving in our hotel, thanks for your comments, you know that all families are also important for us, that's why our recreation staff have lots of activities for kids and adults, all our staff works hard every day to please all our customers. We'll share your comments with all our staff, it will be a...

New York City, New York
Reviewed 4 weeks ago

Spent 5 days here diving, hotel has a pier for dive boat pickup right across the street which was very convenient...... Rooms were clean, friendly staff, all inclusive drinks/meals option made this a very affordable stay.

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Helpful?
Thank SkySurfer23
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Many thanks for spend your vacation in our hotel, thanks for your comments. all of us works hard every day to please all our customers. We hope you can come back soon. Saludos Cordiales

Lakewood, Ohio
Reviewed 4 weeks ago

Nice Lobby, Friendly staff. I reserved a pool view room and got one that faced the road and had partial ocean view. Check in was easy, The room had tile floor, Firm bed that was comfortable with one long pillow on the bed, Flat screen TV with a few channels. The Safe is a key one that you have to...

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Helpful?
Thank TheTraveler67
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, also thanks for all your comments, we'll share them with our staff, it will help us to continue to improve every day to please each one of our different guests. We hope you can come back soon. Receive a warm saludo

Omaha, Nebraska
Reviewed 4 weeks ago

dive paradise diving from Cozumel resort pier,,lockers if staying at hotel,place to wash your equipment, very good buffet food,or menu,but this year they remodeled the lunchroom that sits close to the ocean, and made it gigantic,fans, new tables and chairs,beach front to get a tan,beautiful fresh water pool at hotel with lots of service,beautiful spacious rooms,dive packages available,inclusive or non...

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Helpful?
Thank raymond h
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for reserving in our hotel to spend your vacation, also thank you for your lovely comments about our property, all our team works hard every day to improve every day and to please each one of our different guests. All of us hope you to come back very soon. Receive a warm saludo

Reviewed 4 weeks ago via mobile

I learned to dive here! Love the grounds and excellent dive staff. The room was standard, a little bathroom and very deep tub, hard to get in and out of if you aren't too agile. Staff was great. Rooms were cleaned well. Loved the towel animals and flowers.

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Helpful?
Thank tjohnsail
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for the hotel review and Dive Shop, we'll share it with them. Also we'll work on the subject of bathtubs. We hope you can come back soon. Receive a warm saludo

Joplin, Missouri
Reviewed 5 weeks ago

We have been staying at hotel Cozumel for 8 years usually go twice a year we are go for the diving the staff is great the food is not what you get in the US but you are in Cozumel great hotel anything you need just ask usually go in February but had to change it to may this year...

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Helpful?
Thank jroyertire
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for all your continued support during these years, also thank you for your lovely comments, we'll share them with all our team. We'll waiting for you next May. Receive a warm saludo

Grafton, Ohio
Reviewed 5 weeks ago

Beautiful grounds. Staff worked hard at all times. They are always doing something and always helpful. Omelettes in the morning made to order were great. Pasta bar at night was so good. Some of the food - not to my liking but there is plenty to eat. Love the hammock area. very relaxing. Wish the bar at ocean didn't close...

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Helpful?
Thank my2twerps
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all we want to thank you for choosing our hotel to spend your vacation, also thanks for your comments, it's true, our staff works hard every day to please each one of our different guests. We hope you can come back sonn. Receive a warm saludo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $126 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want the sun to help dry wet suits, you need a higher level room”
 of 5 bubbles MontanaJoyce, 20 Feb 2017 | Read review
“Request non-connecting/adjoining room.”
 of 5 bubbles 199stephenn, 17 Feb 2017 | Read review
“Pool view as ocean view is limited”
 of 5 bubbles 109DonF, 16 Feb 2017 | Read review
“See full review.”
 of 5 bubbles BobFromVerona, 14 Feb 2017 | Read review
“Rooms toward the street side are somewhat noisy from traffic. Elevators are quick and easy to access.”
 of 5 bubbles mikekG7354GM, 1 Feb 2017 | Read review
5 of 5