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Hotel Cozumel and Resort

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1,708 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
Cincinnati, Ohio
Reviewed 15 November 2013

The hotel itself was very clean and well maintained. I had an ocean view with a balcony. I like to sit out there after diving and just relax. The bed was very firm. Much more than I care for. But tolerable. The decorations were well place and maintained. You can tell the staff takes pride in the appearance of their...

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1Thank don s
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello Don, thank you for such a very well descriptive review of yours. I'm glad you have shared your good vacation experience with all the Trip Advisor readers. We are so pleased that you have had a wonderful stay with us. We hope to serve you again in a near future.

Fort Worth, Texas
Reviewed 14 November 2013

My wife and I recently stayed at the Hotel Cozumel and Resort as part of a dive package, and we would without question return again, whether as part of another package or on our own. This is by no means a world-class resort, but for what it is and tries to be, it represents exceptional value. I found the entire...

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Thank 41-38
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you very much for your kind review and for sharing your experience with us with all the Trip Advisor readers. We are so pleased that you have found us suitable for your diving vacation. We truly hope to have you with us in a near future again.

Moberly, Missouri
Reviewed 13 November 2013

Just got back from a stay here in October for my first dive experience. This hotel is in an excellent location both for diving (through Dive Paradise) as well as walking into town. It was clean, and the staff was friendly and always accommodating. As a single traveler (I was there with a group of friends, but staying on my...

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Thank MOMom9701
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you for your kind review. We are so pleased that you have had a wonderful diving vacation with us. Thank you for recommending us to all the Trip Advisor readers. We hope to have you with us in a near future.

cozumel
Reviewed 9 November 2013 via mobile

near to downtown clean with a nice oceanview. people is friendly local people its nice. i hope u go cozumel soon.go snorkl if u want to eat with a razonable price go downtown where the local people eats. you ll spend half of your ll spend on the main avenue

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Thank WILLIAM ALBERTO P
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello William, thank you so much for your kind review. We are happy that you have had a nice vacation with us. We truly hope to see you in a near future!

Elkin NC
Reviewed 6 November 2013

We stayed at Hotel Cozumel Oct.26-Nov.4 2013. You cant beat the price for what you get. The rooms are spacious & clean. Beds are a just a mattress on a concrete platform but I like a firm mattress. Only negative things I can say are that the bathroom shower in a tub had to be stepped up into and then...

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Thank mom2rac
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello, thank you for your kind review. We are so happy that you have enjoyed your stay with us. We are sorry about the rainy days you had but unfortunatelly there is nothing we can do about the weather. However, we truly appreciate your comments about our facilities since they will certainly help us to improve them. We hope to...

Morgantown, West Virginia
Reviewed 6 November 2013

We've been to Hotel Cozumel three times now and plan on returning as soon as we can. I agree with other posters that the rooms are basic, but they are clean and spacious. My only complaint about the room is that the balcony lights come on at night and you can not turn them off. Many times I would like...

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Thank ariana_bliss
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello Arianna, thank you very much for your valuable and continued preference. We all at Hotel Cozumel & Resort are pleased that you enjoy us while diving and vacationing in Cozumel. Thank you for your kind review, We are looking forward to your visit on 2014!!!

Reviewed 6 November 2013

Hotel Cozumel is a great low cost and clean place to stay while on a dive trip. Not a good place for a princess. Rooms are basic but clean. The restaurants are good and have a good variety. Staff was very polite and accommodating. The hotel is within walking distance of town and there is a great dive operator on...

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1Thank David B
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello David, thank you for your valuable and continued preference. We appreciate your kind review, and look forward to having you with us again soon!

Harrison, Arkansas, United States
Reviewed 4 November 2013

We were there in January and everything was perfect. We are planning the dive trip for my boyfriend and his son (who has never been to Cozumel) and the only place we are looking at staying is Hotel Cozumel. I feel comfortable staying at the Hotel while the guys dive and it is convenient for the guys to dive there....

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1Thank Melissa W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello Melissa, thank you so much for your kind review. We all at Hotel Cozumel & Resort are pleased that you have had a wonderful stay with us. You will see that your boyfriend's son will enjoy his stay with us as much as you did last January. We are looking forward to have you with us again!!

Glendale, Arizona
Reviewed 3 November 2013

Hotel Cozumel is our go-to hotel on Cozumel. For SCUBA diving, across the street or under the street via the tunnel, Hotel Cozumel has a relationship with Dive Paradise. Lockers and rinse tanks are located within 100 feet of the dock. Dive Paradise is a good choice for a dive operator. Hotel Cozumel provides keys to the lockers for free....

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Thank Neaville
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello! Thank you so much for your valuable and continued preference. We are so pleased that you choose us as your home away home. Thank you for your kind review. It'll certainly help future visitors to choose us an unforgettable and affordable vacation. We are looking forward to see you soon!

Bryson City, North Carolina, United States
Reviewed 2 November 2013

I had an excellent experience at Hotel Cozumel and Resort. The staff was very accommodating, helpful, and friendly. I am looking forward to going back again to see more of Cozumel! My favorite part was the access to the boat dock, just right across the street . That made it so convenient for lugging around my gear! There are lockers...

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Thank Becca C
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

We are so pleased that you have had a wonderful dive vacation with us. We truly hope to be your first accommodation option when you return to beautiful Cozumel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $137 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 15 Mar 2017 | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 13 Mar 2017 | Read review
“Pool area is quite active- Ocean view rooms would be the quieter choice.”
 of 5 bubbles ScubaDo59105, 5 Mar 2017 | Read review
“Check out your rooms before unpacking so you are not stuck in one coming apart for a week!”
 of 5 bubbles scubakramers_10, 4 Mar 2017 | Read review
5 of 5