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Hotel B Cozumel

831 reviews
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Traveller (787)
Room & Suite (270)
Pool & Beach (239)
Overview
  • Excellent51%
  • Very good29%
  • Average9%
  • Poor5%
  • Terrible6%
Travellers talk about
“hot tub”(62 reviews)
“ceviche”(30 reviews)
“morning yoga”(8 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (831)Write a Review
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All reviewshot tubcevichemorning yogascuba durecommend hotelinfinity poolday passbreakfast was includedocean viewsmall hotelno elevatorfourth floorthe hotel offerslounge areahotel guestssandy areafish
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21 - 25 of 525 reviews
Reviewed 14 September 2017 via mobile

This place over charged for my stay. It's been close to two months since I've started to make attempts to get my refund and no response from the hotel. Beware! Do not book with this establishment. Awful customer service. As soon as you need help...More

1  Thank Lupita G
Response from Suamy R, Director de Relaciones con Clientes at Hotel B CozumelResponded 19 September 2017

Dear Lupita G Thanks for taking the time to leave us your comments, it is a shame that you have lived with us a bad experience, but your opinions is precisely what makes us better every day. I would kindly ask if you can contact...More

Reviewed 6 September 2017 via mobile

Man this was a good trip the hotel was nice and clean the view was the best looking over the pretty blue ocean staff was friendly some spoke English and some didn't but was a good trip to Mexico the family really enjoyed it can't...More

Thank trayjr
Response from Suamy R, Director de Relaciones con Clientes at Hotel B CozumelResponded 8 September 2017

Dear trayjr Thank you for taking the time to share your comments about your stay at the Hotel B. It is a pleasure to know that our team provided the best of services and you and your family enjoyed your trip to Mexico. I commented...More

Reviewed 22 August 2017

Service was excellent, however, the rooms were old and worn (torn curtains, substandard bedding). The hotel is efinitely in need of updating. Breakfast was very good and the outdoor accommodations were good (canopies, umbrellas, lounge chairs).More

Review collected in partnership with this hotel
2  Thank Robin S
Response from Suamy R, Director de Relaciones con Clientes at Hotel B CozumelResponded 22 August 2017

Dear Robin S Thank you for taking the time to let us know your opinion and comments, which are very important for us, and help us to improve every day. I am so glad that you enjoyed our breakfast, and our outdoor facilities and also...More

Reviewed 20 August 2017

really enjoyed my stay here as a solo female traveller. I stayed for two nights and although there was a storm and it rained off my sunbathing plans, the facilities were perfect. The staff were really helpful and the food was delicious. Would recommend.More

Review collected in partnership with this hotel
Thank lauracC7833CY
Response from Suamy R, Director de Relaciones con Clientes at Hotel B CozumelResponded 22 August 2017

Dear lauracC7833CY Thank you for taking the time to share your opinion and experience at Hotel B Cozumel. It is great to know that you enjoyed your stay even though the weather did not allow you to enjoy the magnificent Caribbean Sea. Whenever things like...More

Reviewed 19 August 2017

I visited this hotel while on a day trip from Playa del Carmen as I was told that they have a great sunset. I was given the best treatment by the Hotel manager himself (Alexis) and the head chef (Javier). They were both very welcoming...More

Thank MKG773
Response from Suamy R, Director de Relaciones con Clientes at Hotel B CozumelResponded 3 weeks ago

Dear MKG773 Thank you very much for taking the time to leave us your comments. Without a doubt, there are spectacular sunsets. And certainly our team is continuously working to provide an excellent and personalized service to all our visitors. We are a petfriendly hotel,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free Internet
Beachfront
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$71 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (787)
Room & Suite (270)
Pool & Beach (239)
Dining (74)
Amenities (20)
Family and Play Areas (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
tommy_mec03
20 February 2018|
AnswerShow all 2 answers
Response from Suamy R | Property representative |
Hi Tommy It was out of the service just 10 days in december, now is working normaly, i hope see you around soon
0
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Priscila S
18 January 2018|
Answer
Response from Suamy R | Property representative |
Hi Priscila S. The minumum age for book a room is 18 year old
0
Votes
Google Translation
cfiedel
22 July 2017|
AnswerShow all 2 answers
Response from Suamy R | Property representative |
Hello in fact the hotel has 45 rooms of which 20 are with ocean view, 19 with ocean view deluxe and 6 rooms has jungle view.
0
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12345617
Room Tips
"GEt the deluxe"
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"All ocean view rooms are great!"
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"Prepare for construction"
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"Always reserve an ocean view room."
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