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03/09/2017 04/09/2017
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    Grand Park Royal Cozumel

    Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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    03/09/2017 04/09/2017
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    US$146US$228
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    Traveller (3598)
    Pool & Beach (977)
    Room & Suite (603)
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    Overview
    • Excellent41%
    • Very good36%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “time share” (337 reviews)
    “bikini bar” (55 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Family Rooms
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Grand Park Royal Cozumel
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,032)
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    1 - 5 of 2,991 reviews

    Reviewed 2 days ago

    Stayed here 2 times before- overall a great deal - we don't mind the buffet - the Italian restaurant that has been excellent in the past was horrible this time - gave me food poisoning - pasta was obviously old and steak tasted rotten. It...More

    Review collected in partnership with this hotel
    Thank jameshG5458UV
    Reviewed 4 days ago

    Well lets see, first off we receive the wrong room we reserved, secondly we did the romance package and did not receive the pictured fruit basket or towel swans. We had to ask for the welcome( cheappppppp) sparkling wine. We never got the the "welcome...More

    Thank Mitch J
    Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

    Dear Mitch J Let us thank you in the first place for staying at Grand Park Royal Cozumel. We are truly sorry to read the inconveniences you went through during your stay. It disappoints us to know that we were unable to meet your expectations....More

    Reviewed 5 days ago via mobile

    Had to wait over 2 hrs to check-in, restaurants leave a lot to be desired, and the time share sales pitch is for the birds (90 minutes turned out to be 3 hrs). Stop wasting my vacation time! Conceriege guys very nice. One person at...More

    Thank KrenLi
    Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

    Dear KrenLi Let us thank you in the first place for staying at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Hopefully we will have the opportunity of welcoming you again and...More

    Reviewed 5 days ago

    Great location that is clean and lots of fun. The staff are wonderful and both the rooms and the resort are comfortable, welcoming and very convenient. There are lots of food choices in the resort and nearby. The buffet is convenient but not always the...More

    Review collected in partnership with this hotel
    Thank markmF6908EF
    Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 2 days ago

    Dear markmF6908EF Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was...More

    Reviewed 5 days ago

    Friendly staff, accommodating for large family dinners. If you have young children there is only ONE fine dining establishment that allows entry. Back entrance to hotel is not secure with gate nor is there security monitoringMore

    Review collected in partnership with this hotel
    Thank Tammy D
    Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 3 days ago

    Dear Tammy D Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding...More

    El Cozumeleno Beach Resort
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Beachfront
    • Room Service
    • Free Internet
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$148 - US$448 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Top resorts Hotel in Cozumel
    • #6 Luxury Hotel in Cozumel
    • #7 Spa Hotel in Cozumel
    • #7 On the Beach Hotel in Cozumel
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 342
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, BookIt.com, Expedia, Booking.com, Orbitz, Hotels.com, Cancelon, Hotwire, Travelocity, TripOnline SA, HotelQuickly and getaroom.com so you can book your Grand Park Royal Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Park Royal Cozumel Hotel Cozumel ,
    • Park Royal Hotel Cozumel ,
    • Park Royal Cozumel Mexico
    Add Photo Photos
    Traveller (3598)
    Pool & Beach (977)
    Room & Suite (603)
    Dining (222)
    Hotel & Grounds (1987)
    Bathroom (41)
    Family and Play Areas (29)
    Business Centre & Event Rooms (3)
    Nearby
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    2.28 km away
     
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    Cozumel Palace
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    crjjetjock
    16 August 2017|
    Answer
    Response from Elizabeth L | Reviewed this property |
    Ha ha ha. It's like they have three replies that they just copy and paste.
    0
    Votes
    Jenny A
    1 August 2017|
    AnswerShow all 2 answers
    Response from PARKCZM | Property representative |
    Dear Jenny A, please contact us at (987)8720700 to give you more information, Best regards,
    0
    Votes
    Google Translation
    mamamia111910
    24 July 2017|
    AnswerShow all 3 answers
    Response from MandyVB | Reviewed this property |
    They can store your luggage and get you partly checked in (wrist bands) and you can go eat or go to the pool.
    0
    Votes
    Room Tips
    "Yea, don't stay here at all. The Westin has the nicest property on the island."
    Read review
    "request an "inside view" side rooms that are ocean views, also gives you view of the street if..."
    Read review
    "Best viewed are from higher floors."
    Read review
    "Upper rooms will have a better view of the water and may be quieter."
    Read review
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