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El Cid La Ceiba Beach Hotel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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El Cid La Ceiba Beach Hotel
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1,563 Reviews from our TripAdvisor Community

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Showing 1,380: English reviews
Reviewed 2 days ago NEW

I had an amazing stay in Cozumel at El Cid! The workers there were very nice, friendly, and incredibly helpful! The food there is of exceptional quality, fitting for most dietary needs/ desires. The hotel itself is modern, with a clean but comforting atmosphere. This atmosphere carries on into each hotel room as well. The hotel is in a convenient...

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Helpful?
Thank Maisie U
L'orignal
Reviewed 4 days ago NEW

Most of the staff was pleasant. It was very interesting to see all the big ships from our balcony. The weather was excellent! The place is a bit too far from downtown Cuzamel, since the all inclusive is not woth it (a very limited menu compared to the à la carte paying menu). An extra special thanks to Oscar and...

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Thank suzaanneo
L'Orignal, Canada
Reviewed 4 days ago NEW

Overall, our stay was excellent. The room was very confortable and well furnished. The maids' service was excellent. Although passengers from the ships do have daily access, this was not an issue. We were able to secure our places in the sun every day. The activities were fun and the staff very friendly and helpful. Special thanks to Oscar and...

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Thank Pat0759
Phoenix, Arizona
Reviewed 4 days ago NEW

The staff members were very friendly and hospitable. they were very accommodating and went out of their way to make our stay enjoyable. The rooms were somewhat dated and in need of updating, however our one-bedroom was spacious and comfortable.

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Thank Buddy C G
Mississauga, Canada
Reviewed 1 week ago

Jan 2, 2017: Visited for the afternoon via a Cruise excursion. Although the water was amazingly clear and you could see the fish swimming around you. The hotel grounds were not well maintained, and the staff weren't particularly helpful. Lounge chairs were dirty and the sand was littered with cigarette butts. Slippery steps into the water.

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1Thank SharonMcMillan5
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear SharonMcMillan5: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for these inconveniences we are in an upgrade...

Bemidji, Minnesota
Reviewed 1 week ago via mobile

We were traveling with my brother in law and his family of four and my family of four. His reservation was for two adults and two children ages 10 and 10. We were a family of four adults. I booked the room at the rate of $292.00 for one night. When we arrived they said my reservation wasn't correct and...

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Helpful?
1Thank Skiingcple
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Skiingcple: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required we will take notes about your comments to double check some procedures to improve in that area. Please apologize...

Prairie Village, Kansas
Reviewed 1 week ago

We have stayed here numerous times while diving. My biggest complaint is that we asked for a late checkout due to a morning dive and returned 2 minutes past the time and they locked us out of room and charged us $15. They claim to cater to divers but I beg to differ. We were also told not to lose...

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Thank Karen P
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Karen P: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for these inconvenience after 12:00 pm the...

Dallas
Reviewed 1 week ago

I enjoyed the view but when we got there they didn't have a room for us! They had over booked the hotel and said that we could move to the hotel across the street! We said no and after waiting a long time we finally got our room. But I did enjoy the view of the cruise ships coming in.

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Thank alessam2017
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear alessam2017 : On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please accept our apologies for this inconveniences., we are...

Cozumel, Mexico
Reviewed 1 week ago

I have to agree with most other reviewers. El Cid is not a typical Cozumel All Inclusive but the rooms were very comfortable, very clean,. We were in the three story side on the ground floor ...very nice!!! Food service and quality was a lot better than average for the island hotels. Thanks" Elizar "outstanding waiter and" Paulino" best bartender...

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Helpful?
Thank shuntdiver
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear shuntdiver: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations again Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our...

Montclair
Reviewed 1 week ago

My girlfriend and I spent the week between Christmas and New Years here- amazing staff that made us feel welcome and at home. Rooms were very clean and room service was quick and respectful. Could not say more about the amazing people who work here. The food was average, and could have been better, but with great staff, drinks, rooms,...

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Thank andrewsZ196ML
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear andrewsZ196ML: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed our location and every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your words to the staff...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $161 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the ground floor which was wheelchair accessible. The elevators were so small that we couldn't fit the wheelchair in. The views from the upper levels were spectacular. I was entertaining to watch the cruise ships come and go each day.”
 of 5 bubbles buddycg, 12 Jan 2017 | Read review
“The Ground floor in three story section...Out your door and on the beach!!!”
 of 5 bubbles shuntdiver, 4 Jan 2017 | Read review
“Watch for deals.”
 of 5 bubbles mbsullivan1961, 31 Dec 2016 | Read review
“The mattress in our efficiency suite was a bit uncomfortable.”
 of 5 bubbles mtoulon, 20 Dec 2016 | Read review
“We were in the one bedroom suite. Our first stay was thru RCI, which stated 2 bathrooms. When we booked our 2017 trip, I noticed there was no mention of the extra full bath, which is a huge plus! We were on the 8th floor. Great views. I can't think of anything to complain about!”
 of 5 bubbles C1942QSrobertm, 19 Dec 2016 | Read review
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