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Occidental Cozumel

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Occidental Cozumel
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4,224 Reviews from our TripAdvisor Community

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Showing 3,854: English reviews
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Hagerstown
Reviewed yesterday NEW

Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and...

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Thank Daniel A F
Reviewed yesterday NEW

This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the...

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Thank Albina C
Reviewed 2 days ago NEWvia mobile

Good evening! Only I got to say about the Occidental Cozumel its a beatiful hotel and all the services was amazing! The best food, drinks, the spa was great and of course have fun with my family! Also I want to say thank you to Raúl López for made our funny vacations! He is a good boy, funny and very...

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Thank Bob Jeremy T
Reviewed 2 days ago NEW

Where to start the good , The staff work very hard trying to make the guest happy . The ground are well kept lots of jungle and mangrove .The style of this hotel is a mexican look which we love . NOW the bad!!!! sorry but there is a lot!!!! . At the small quiet adult pool there is no...

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Thank maria t
Minnesota
Reviewed 3 days ago NEW

We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico...

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Thank S_I_Z_E_63
Red Deer, Canada
Reviewed 3 days ago NEW

We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly....

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1Thank tamrick2017
Washago, Canada
Reviewed 3 days ago NEW

Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think...

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Thank Robert S
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Robert S First of all we would like to express our sincerest gratitude for take your time to share your comments about your last stay at Occidental Cozumel and for choosing us as your host in your holidays in this beautiful island, it is indeed a great source of satisfaction to read that you had a pleasant stay among...

Eagan, Minnesota
Reviewed 4 days ago NEW

Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.

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Thank _deanschlegel
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear deanschlegel, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Montreal, Canada
Reviewed 4 days ago NEWvia mobile

This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous...

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Thank mt19580
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear mt19580 It was a pleasure to read your comment and to know that you loved our decoration. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate Sarah, Crystal and George all on your behalf for their contribution to...

Chardon
Reviewed 5 days ago NEW

The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there...

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Thank reginamr2017
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear reginamr2017, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. I regret to hear that you had to leave the hotel before and hope everything is better at the moment. Thank you also for your very nice compliments for our First Club team, they do work very...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $247 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
231 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 17 Feb 2017 | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 16 Feb 2017 | Read review
“RC area is beautiful”
 of 5 bubbles sh_mathieu, 16 Feb 2017 | Read review
“11-15 the quiestest rooms.”
 of 5 bubbles kimrV9411LA, 15 Feb 2017 | Read review
“Building 19 is closest to the beach but you will need to book concierge service to stay there.”
 of 5 bubbles patterfuzz, 14 Feb 2017 | Read review
5 of 5