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Occidental Cozumel

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Occidental Cozumel
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4,026 Reviews from our TripAdvisor Community

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Showing 3,702: English reviews
Reviewed 2 days ago NEWvia mobile

Overall a good experience but aspects to be aware of. Pros: Tropical resort, beachfront, plenty of chairs and towels. Staff was attentive and drinks were plentiful. Wait time for a drink was minimal. Room service was one of the better options. Room size was fine, clean and well kept. The staff had daily entertainment keeping guests engaged but nightlife was...

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Helpful?
Thank Southshoregd
Chilliwack, Canada
Reviewed 2 days ago NEWvia mobile

Beautiful resort with lush jungle grounds encircling the buildings set back from the main path. This is a super quiet and peaceful Resort. We have been to the Barcelo many years ago on the mainland, the condos at the Bahia Principe in Akumal... and a couple nights at the great Parnassus in Cancun... and love this Resort for the relaxing...

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Helpful?
Thank AmandaFroese
Lubbock, Texas
Reviewed 3 days ago NEWvia mobile

This resort is beautiful. Grounds are fabulous and rooms were great. Fabulous beach with plenty of chairs. Snorkeling straight from the beach was great! In my opinion this is a 4 star resort with 2 star food and service. The food was lukewarm and bland at the buffets. We enjoyed our meals at the reservation restaurants but they were still...

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Helpful?
1Thank Alsopots
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Alsopots, It has been a real pleasure to host you at Occidental Cozumel and we want to thank you for taking your valuable time to share your feedback with us. We are also very pleased to read your complete satisfaction with the comfort of the room and beautiful gardens aimed at guaranteeing a memorable stay in our hotel. I...

Reviewed 3 days ago NEWvia mobile

I was at this resort on November 19th The dive centre was excellent I could have not asked for a better group of staff. Alec was our staff diver and he was professional and fun. On our last dive we encountered 2 beautiful dolphins just amazing. We dove everyday and did a night dive as well. 5 stars for the...

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Helpful?
Thank Fabio D
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Fabio D Firstly we would like to thank you for choosing Occidental Cozumel for your holidays in this beautiful island and for the review you shared, all your comments help us to improve our service. We are thrilled you enjoyed the dives what a lucky you are to have seen dolphins in your last dives. Thank you again for...

Newport, Rhode Island
Reviewed 3 days ago NEW

Upon arrival, my boyfriend and I did not receive our king size bed but instead two double beds. This did not get changed until our 3rd evening at the resort. The hotel had been bought by Barcelo two months prior without any notice to the customers. There were constant renovations being done as well as the noise of drills and...

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Helpful?
Thank Lauren F
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Lauren F Thank you for taking your valuable time to share your feedback with us. Allow me to apologize for the inconveniences you had during your stay with us. I am deeply concerned after reading your comments about some of our reception staff. That is definitely not a way to present ourselves to our valuable guests, and I want...

Cypress, Texas
Reviewed 3 days ago NEW

Starting from the first day, our sojourn at Occidental Grand Cozumel, we experienced one disappointment following another. From an A/C that failed to dehumidify the apartment ( and took 3 days to resolve), bathroom faucets spewing brown /orange water to tepidly warm food served in all the buffets. Housekeeping staff going through the motions, repeated request for service from wait...

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Helpful?
Thank Jake W
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Jake W, It was a pleasure to have you as our guest here at Occidental Cozumel I sincerely appreciate the time you spent to share your comments following your visit Customer satisfaction is our No.1 goal, and I am disappointed to learn about your inconvenience with your stay. I would love to obtain more information regarding your experience, and...

Hamilton, Canada
Reviewed 4 days ago NEW

A group of 15 of us vacationed together nov 13 to 20/16. The resort had a couple buildings still being renovated so the rest of the resort was full. We had an issue with a couple rooms having been given the wrong size beds but couldn't change first day because of that. Next day guest relations manager Gabriella went above...

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Helpful?
Thank Lam123Lam
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Lam123Lam Thank you for reviewing your recent stay in Occidental Cozumel. It is wonderful to hear I were able to make your stay special. it was a pleasure to meet you!! I am glad to know that the entire group enjoyed our facilities and you had a good time in the dinner it was funny the moment with the...

SWOntario
Reviewed 5 days ago NEW

This property has been undergoing major renovations which are just about complete. Our room was large, very well appointed, with both a shower and a tub. All rooms have 'garden views'. The beach has a large number of lounge chairs as does both pools. The adult only pool, which is not on the beach, is particularly peaceful. Bar service everywhere...

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2Thank countryval
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Countryval It was a pleasure to have you stay with us during your last visit, and we thank you for sharing your comments with us. Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too...

Saskatoon
Reviewed 5 days ago NEWvia mobile

I have to write a long review because I feel like the previous negative reviews did not speak to the resort at all, and honestly, made us very nervous for our own trip and wedding. We stayed from Nov 23- Dec 3, 2016. The staff on the resort were very friendly and helpful and not always harassing you to buy...

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Helpful?
2Thank Stephanie P
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Stephanie P Allow me to thank you for choosing us to your wedding, as well that you took the time to pass us this detailed review. I am glad to read that your dives were great, accommodation clean and comfortable and food options good We are delighted to read that the experience exceeded your expectations. It is pleasing to...

Welland, Ontario, Canada
Reviewed 1 week ago

The entire staff was very friendly. The resort is beautiful & clean. The food was great. Cozumel is one of the best places in the world to scuba dive & snorkel, the boat picks you up from the dock at this resort!

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1Thank Donna B
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Donna B Thank you for letting us know that you enjoyed your recent vacation, and that our helpful and friendly staff helped a great deal to make it so. I agree with your opinion Cozumel is the best place to scuba and snorkel. It will be a pleasure to host you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $209 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
193 questions
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Timmins, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villa 16 and 17 were in between La Posada and the Beach.”
 of 5 bubbles 858laurenf, 7 Dec 2016 | Read review
“Light fixtures that could only be turned off by unplugging them .Poorly functioning A/C ( brought in a loud portable de-humidifier), copious amount of rusted hot water (when there was hot water). Buffets supposedly open at 7am still setting tables well after opening time. coffee refills done on request only. Hot food served at barely above room temperature( no environmental health department would have allowed this food to be continued to be served). As a First Club Member and a repeat guest at this resort, I was utterly disappointed. Unsure as to the underlying issues for such a dramatic fall off in customer satisfaction experience. I am only aware that Barceló acquired the Occidental brand and on my next resort experience faced this failure to deliver what had been a positive resort experience. Sad !”
 of 5 bubbles 410jakew, 7 Dec 2016 | Read review
“If you want to be away from the nightly entertainment noise, book in one of the buildings from #12 and on up.”
 of 5 bubbles countryval, 5 Dec 2016 | Read review
“No elevators, so if you have problem with stairs make it known.”
 of 5 bubbles BR941, 28 Nov 2016 | Read review
“Hotel has 3 floors, we prefer 2nd or 3rd floors for the beautiful views of the jungle”
 of 5 bubbles Fay670, 28 Nov 2016 | Read review
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