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Occidental Cozumel

Bookit.comUS$123*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$160*
US$123*
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US$160*
US$160*
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Occidental Cozumel
Occidental Cozumel
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4,489 Reviews from our TripAdvisor Community

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Showing 4,072: English reviews
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Reviewed yesterday NEW

First the bad: emailed back and forth for approx 3 weeks about the different pkgs, royal, romance...got to the resort at noon, check in isn't ready until 3, asked for the romance package and was sent to enjoy the resort until check in. Went at 3 to get our room and was informed then that we weren't eligible for the...

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Helpful?
Thank Diane S
Reviewed yesterday NEW

I am late to review - we stayed from April 28th - May 5th 2017 and had an amazing trip! Food: I am a vegetarian and found stuff to eat at every meal. Breakfast was by far the favorite meal of my boyfriend and myself. Lunch was good and dinner was hit and miss. We don't go on these kinds...

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Helpful?
Thank Lauren F
Pittsburgh, Pennsylvania
Reviewed yesterday NEW

The grounds where very clean, and the room villas are secluded from each other. Short walk to everything. All the staff are over the top friendly. We always felt safe, compared to some other places around the Caribbean we've stayed. We rented a car and drove around the island & into town... so much fun, and beautiful!!! The bar tenders...

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Helpful?
Thank bbennett27
Saint Louis, Missouri
Reviewed yesterday NEW

Nice place food so so excellent rooms ideally nice staff, time share deal was a joke, not a lot off variety for food , beach was very nice also, didn't realize there would be that many kids, probably would go somewhere else more adult

Review collected in partnership with Barcelo Hotels & Resorts
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Thank alanlorenzt
Reviewed yesterday NEW

-Customer service: Very poorly trained staff who is very quick at saying NO. One word that is almost forbidden in customer service is No, but these guys will tell you NO like it's their right and say it quite frequently. -FOOD Options + Quality: The buffet (both afternoon and evening) were primarily stuffed with Red Meat only. There were so...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank rognik
Toronto, Canada
Reviewed 2 days ago NEW

I booked this resort after reviews I found on tripadvisor so I feel like I have to help contribute :) The resort itself is pretty small, but cozy which I enjoyed. Our room was a decent size and was what I expected, however we had a balcony off the front of our room which was a nice surprise. The beach,...

Review collected in partnership with Barcelo Hotels & Resorts
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1Thank k8nine
Queens, New York
Reviewed 2 days ago NEW

I like the all inclusive aspect. Housekeeping was always ready right and early to clean your room. Everything on the resort closes super early though. There were some pretty cool activities but I wish the DJ's music selection was a little diversified. The concierge made traveling to excursion super easy. The vacation club presentation is time consuming (even when you...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank TCadet
Providence, Rhode Island
Reviewed 2 days ago NEW

We just returned from a 5 day stay at Occidental Cozumel. Weather was great. Beach and pool was beautiful and we never had trouble getting a chair at either. The grounds are amazing and jungle like. The rooms were clean and comfortable. Showers hot and beds comfortable. We had amazing service from nearly everyone we encountered. Staff was very friendly...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank eppoh4
Camby, Indiana
Reviewed 3 days ago NEWvia mobile

First foremost, thanks for the upgrade on our rooms to the Royal Level. The renovations were nicely done. I will say this is one of the most comfortable beds I've encountered at a resort (abroad). The servers for the Royal Club were excellent and very attentative. They even came and checked on us while we were relaxing at the Jacuzzi....

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Helpful?
1Thank Annette S
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Annette S We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously...

Dallas, Texas
Reviewed 3 days ago NEW

The hotel was good for the money. The rooms were large and very clean, and the grounds were very pretty. The beach was excellent. The food was hit or miss. Some nights it was good and hot, and other nights some of the food was cold. The main restaurant was extremely hot. Most people were sweating and fanning themselves. I'm...

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Helpful?
1Thank kerryeholmes
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear kerryeholmes We thank you for pointing out the kindness and enthusiasm of Franklin and Cesar, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. On the other hand, we were most concerned to read your remarks on the service...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $208 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
272 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just Don't!”
dianesF3767NX, 24 May 2017 | Read review
“Rooms on the 1st floor are very loud. Ask for the second of third floor”
abft2017, 11 May 2017 | Read review
“view was GREAT”
matk280, 6 May 2017 | Read review
“If you can, get a 3rd Floor Suite, it is much better, the noise from people moving chairs above you and the outside noise can be annoying if you are a light sleeper.”
markdennisn, 2 May 2017 | Read review
“All the rooms or Bungalows seem to be private”
, 2 May 2017 | Read review
5 of 5
Bookit.com
US$123* /night
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Booking.comUS$145
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*Disclaimer
Prices are for 1 room, 2 adults
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