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Occidental Cozumel

Bookit.comUS$123*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$233*
US$123*
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US$160*
US$145*
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Occidental Cozumel
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4,483 Reviews from our TripAdvisor Community

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Toronto, Canada
Reviewed yesterday NEW

I booked this resort after reviews I found on tripadvisor so I feel like I have to help contribute :) The resort itself is pretty small, but cozy which I enjoyed. Our room was a decent size and was what I expected, however we had a balcony off the front of our room which was a nice surprise. The beach,...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank k8nine
Queens, New York
Reviewed yesterday NEW

I like the all inclusive aspect. Housekeeping was always ready right and early to clean your room. Everything on the resort closes super early though. There were some pretty cool activities but I wish the DJ's music selection was a little diversified. The concierge made traveling to excursion super easy. The vacation club presentation is time consuming (even when you...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank TCadet
Providence, Rhode Island
Reviewed yesterday NEW

We just returned from a 5 day stay at Occidental Cozumel. Weather was great. Beach and pool was beautiful and we never had trouble getting a chair at either. The grounds are amazing and jungle like. The rooms were clean and comfortable. Showers hot and beds comfortable. We had amazing service from nearly everyone we encountered. Staff was very friendly...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank eppoh4
Camby, Indiana
Reviewed 2 days ago NEWvia mobile

First foremost, thanks for the upgrade on our rooms to the Royal Level. The renovations were nicely done. I will say this is one of the most comfortable beds I've encountered at a resort (abroad). The servers for the Royal Club were excellent and very attentative. They even came and checked on us while we were relaxing at the Jacuzzi....

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Helpful?
1Thank Annette S
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Annette S We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously...

Dallas, Texas
Reviewed 2 days ago NEW

The hotel was good for the money. The rooms were large and very clean, and the grounds were very pretty. The beach was excellent. The food was hit or miss. Some nights it was good and hot, and other nights some of the food was cold. The main restaurant was extremely hot. Most people were sweating and fanning themselves. I'm...

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Helpful?
1Thank kerryeholmes
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear kerryeholmes We thank you for pointing out the kindness and enthusiasm of Franklin and Cesar, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. On the other hand, we were most concerned to read your remarks on the service...

Louisville, Kentucky
Reviewed 3 days ago NEW

Nicely situated hotel with beach access and convenient onsite ProDive scuba. All wait staff were friendly and helpful. Rooms comfortable and quiet. Bed was super comfortable! Best nights sleep I have had in months. I was really able to fully decompress and chill! Food and entertainment just average though.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank E8418WFjuliel
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear E8418WFjuliel Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know...

Reviewed 3 days ago NEW

We had such a wonderful time on our honeymoon. Everyone was so nice and helpful with everything. Our food was always delicious too. They made our stay very special. We would definitely love to return for another vacation!

Review collected in partnership with this hotel
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Helpful?
Thank karll255
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear karll255 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Denver, Colorado
Reviewed 3 days ago NEW

Grounds were beautiful. Service and staff were not so great. ATM's in hotel were broken and many excursions required cash. Front desk was unable to help and didn't seem to care. Without taking a $34 round trip taxi and 1 hour to town to use an ATM we were unable to participate in some of the excursions we wanted to...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank kristenbA168RY
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear kristenbA168RY Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We however understand reading your review that apparently you were not properly informed...

Bolton, Canada
Reviewed 3 days ago NEW

Occidental Cozumel was a beautiful resort. Not too big, with picturesque grounds and a great pool/restaurant/bar area at the beach. The beach was quite nice with a large area roped off for snorkelling. Staff were great. Lobby bartenders and restaurant servers were all good. Food was great. Restaurant was really busy at beach at lunch but were there on March...

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Helpful?
Thank Jeff_and_Joose
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear Jeff_and_Joose First and foremost, Happy Belated Anniversary! Thank you for choosing to spend such an important event with us at the Occidental Cozumel where our goal is to make our home feel like yours Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday...

philadelphia
Reviewed 4 days ago NEW

Everything about this hotel was perfect, the staff, accommodations, restaurants, activities, EVERYTHING !! This was my first visit but definitely not my last. They offered services for tours to various national parks and car rental service. The activities staff was so much fun and great bartenders also.

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Helpful?
Thank peepers44
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear peepers44 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $208 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
272 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 1st floor are very loud. Ask for the second of third floor”
abft2017, 11 May 2017 | Read review
“view was GREAT”
matk280, 6 May 2017 | Read review
“If you can, get a 3rd Floor Suite, it is much better, the noise from people moving chairs above you and the outside noise can be annoying if you are a light sleeper.”
markdennisn, 2 May 2017 | Read review
“All the rooms or Bungalows seem to be private”
, 2 May 2017 | Read review
“3rd floor is a lot of steps. Try to get lower.”
thafenstein, 1 May 2017 | Read review
5 of 5
Bookit.com
US$123* /night
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Expedia.comUS$160
Booking.comUS$145
CancelonUS$233
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*Disclaimer
Prices are for 1 room, 2 adults
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