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Occidental Cozumel

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Occidental Cozumel
Occidental Cozumel
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4,217 Reviews from our TripAdvisor Community

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Showing 3,850: English reviews
Minnesota
Reviewed yesterday NEW

We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico...

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Thank S_I_Z_E_63
Red Deer, Canada
Reviewed yesterday NEW

We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly....

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Thank tamrick2017
Washago, Canada
Reviewed yesterday NEW

Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think...

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Thank Robert S
Eagan, Minnesota
Reviewed 2 days ago NEW

Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.

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Thank _deanschlegel
Montreal, Canada
Reviewed 2 days ago NEWvia mobile

This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous...

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Thank mt19580
Chardon
Reviewed 3 days ago NEW

The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there...

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Thank reginamr2017
Minneapolis, Minnesota
Reviewed 3 days ago NEW

I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of...

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Thank JMPlymouth
New England
Reviewed 4 days ago NEW

I've stayed at many all-inclusives and after a while they all blend together. This hotel had amazing grounds, a great beach and beautiful pool areas. The people at check-in were fabulous and my first impression was very favorable. The rooms were large and well appointed and the balcony overlooked a jungle-type landscape. I liked the fact that it wasn't a...

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Thank Darlyne
St. Cloud
Reviewed 4 days ago NEW

2 of us spent 6 days at the resort mid February. Check in was a breeze. We arrived early so we changed into our suits and beached it until we could get into our room. We have zero complaints on the room (great beds), resort grounds, service, drinks, and food (nobody starved). We walked to Albertos for dinner one night...

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4Thank sarah r
Dallas, Texas
Reviewed 4 days ago NEW

I was travelling on my own for just scuba diving, but the staff were very friendly and the rooms were fantastic. I never felt alone. The food was good and wholesome. Of course the Scuba was excellent and the weather was very good vor the 7 days I stayed. Definitely worth a visit.

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1Thank AndreDallas
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear AndreDallas Thank you for this short but sweet review of our hotel. We are so happy to read how you loved our hotel. Thank also for taking the time to share your experience. We are always aiming to deliver an unforgettable and unique experience and I am glad we succeeded in your case. Like you, lots of guests are...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $251 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
230 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 17 Feb 2017 | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 16 Feb 2017 | Read review
“RC area is beautiful”
 of 5 bubbles sh_mathieu, 16 Feb 2017 | Read review
“11-15 the quiestest rooms.”
 of 5 bubbles kimrV9411LA, 15 Feb 2017 | Read review
“Building 19 is closest to the beach but you will need to book concierge service to stay there.”
 of 5 bubbles patterfuzz, 14 Feb 2017 | Read review
5 of 5