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Occidental Cozumel

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Occidental Cozumel
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4,087 Reviews from our TripAdvisor Community

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Showing 3,752: English reviews
Washington DC, District of Columbia
Reviewed 2 days ago NEW

Just returned home from a 1 week stay at Occidental Cozumel. Overall, great experience and I would return if I return to Cozumel. Hotel room - 4 stars - basic, clean, turned over every day in a timely manner. Location of the hotel is great - less than 1 mile walk away from Albertos restaurant which is convenient. Far away...

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Thank malibucacherry
California
Reviewed 2 days ago NEW

The location and the hotel's infraestructure are lovely and quite clean. I really enjoy scuba diving at Cozumel, but this trip was very special because of the good weather and the entertainment at the hotel. I really admire the work of the activities staff; they're organised and they have a lot of activities and night shows. I would like to...

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Thank Laura S
Toronto, Canada
Reviewed 2 days ago NEW

Over the Christmas holidays we stayed at the Occidental Cozumel and it’s surely worth recognizing one of their outstanding employees: Carolina Interian. She was working the front desk when we arrived (in fact, she seemed to be at the front desk whenever I had a question or needed assistance). She booked us in promptly and answered all our questions. When...

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Thank John P F
Reviewed 2 days ago NEW

My family and I just spent a week and it was one of our best vacations ever. The food was awesome, beach was great and staff was better. We enjoyed the activities that were offered and were treated like kings and queens. Edger, Jesus made our trip! They had many fun events planned and included everyone. The service was awesome,...

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Thank Cynthia J
maryland
Reviewed 3 days ago NEW

It's funny how things can be the same and so different at the same time. Last time we visited was in 2009. 7 years later, we were back with extended family, our children, and 1st Grandson for 6 days. Ages ranged from 55+ to 18 months. 4 out of the 11 were divers. I was not one of them. I...

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3Thank Lynn L
Frederick, Maryland
Reviewed 3 days ago NEWvia mobile

I visited with a large group and we had a great time. The grounds are beautiful and the beach is well groomed. I loved the breakfast and the restaurants, however the lunch and dinner buffet served are average. I suggest joining club barcelo if you go here because they give you a voucher for $60 which can be used on...

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1Thank Hayley S
Reviewed 5 days ago NEW

The kids spent the whole week playing in the water and doing some volleyball Rooms were really and well kept by the cleaning ladies Special thanks to the Activity Planner working during our stay named Jesus Escobar who really help living up the resort and making the kids go out and dance haha

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3Thank felix c
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Felix C It was a pleasure to host you and your family, and I am glad to read that we managed to exceed your expectations. I am delighted to read that you enjoyed your stay, the pools and the rooms, thank you for pointing out the amazing work of Sonia and Jesus and they great service,Your comment will allow...

lasalle
Reviewed 5 days ago NEWvia mobile

In this day in age I think WiFi service is very important for a lot of guests . Are there plans to offer this free service to guests now with new owners to obtain better ratings? Most of resorts near your resort have free WiFi to their guests available think this might assist in obtaining more guests and allow you...

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8Thank ontarioLasalle
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear ontarioLasalle Thank you for providing us with your feedback regarding your recent stay at Occidental Cozumel We truly sorry that we did not meet all your expectations. I understand your opinion about the internet that´s why is pleasure for me, to inform you that this month we are working on a new project for the internet in the hotel...

Reviewed 1 week ago NEWvia mobile

I spent a week at the Occidental for some R&R. I had a phenomenal time, everything was great there and the service was fantastic too! One of the ladies, Sonya, was so incredibly helpful and friendly. Really made me feel at home, while traveling. Will definitely go again!

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4Thank Cantrav2017
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Canrav2017 Thank you for these wonderful comments. I am grateful to read that it was a phenomenal time with us! We are much obliged for your recognition of Sonia and her helpful and friendly service, I am delighted that it made a positive impact on your stay. Your comment will allow me to congratulate her personally for his dedication....

Toronto
Reviewed 1 week ago

We stayed here the first week of 2017 as a family trip (also so I could do some diving). The hotel is not to big which is a plus for us. The check in was easy although we did not get two rooms on the same floor. Carolina fixed this the next day and was great. The grounds are lush...

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6Thank tmapleleaf
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear tmapleleaf I would like to thank you for your preference in selecting our Occidental Cozumel hotel for your holidays in this beautiful island, as well as for taking the time to tell us about your recent experience among us. I am so happy to know that you enjoy our grounds, rooms and our restaurants. As you say beside the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $270 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
210 questions
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Timmins, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms are quiet and clean”
 of 5 bubbles B113WLlauras, 19 Jan 2017 | Read review
“No 1st floor. Lot's of chances for unwanted critters and there are many.”
 of 5 bubbles 451lynnl, 18 Jan 2017 | Read review
“Best views are obviously top floors. There are a lot of trees around, so you'll either get a view or privacy! Everyone wins!”
 of 5 bubbles W4656LRsamc, 10 Jan 2017 | Read review
“Try to book rooms in Buildings 18 or 19 as they are the closest to the beach and pools.”
 of 5 bubbles SHVM, 7 Jan 2017 | Read review
“First floorr works better, since there's no elevator, plus the floor is slippery for going upstairs.”
 of 5 bubbles 809LilianaS, 6 Jan 2017 | Read review
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