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Occidental Cozumel

Bookit.comUS$130*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$232*
US$130*
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US$145*
US$132*
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Occidental Cozumel
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4,497 Reviews from our TripAdvisor Community

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Planos, Greece
Reviewed yesterday NEW

Main building dining area needs to have air conditioning. Very uncomfortable to sweat while dining. The bed was too firm. It was very hard and with the room air conditioning not taking the moisture out of the air, it was not restful sleeping.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank 626lesliek
Austin, Texas
Reviewed 2 days ago NEWvia mobile

We were happy with the food, rooms and service. Cesar Charles was a friendly helpful event person as well as Jesus Escobar for the activities director. I was less than satisfied with the front welcome desk.... Santiago I think his name was. He was rude, unpleasant and obviously lacking enthusiasm for his position. It created an unwelcome vibe that should...

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Helpful?
Thank Cm_jistel
Greenville, Wisconsin
Reviewed 2 days ago NEW

We traveled here for a wedding and Ismael Arcos did a great job taking care of us. He gave us Great service. The Supper area service was not as good. Over all it was Great Food and good service most of the time. We would go back

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Helpful?
Thank Scrappy54942
Calgary, Canada
Reviewed 4 days ago NEW

Awesome resort, excellent service and the best beach in Mexico. Paradise for scuba diving and snorkelling. Food is delicious, but red wine selection needs improvement. First Club expericse worth it. Highly recommend this resort.

Review collected in partnership with this hotel
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Helpful?
1Thank Team_112015
OCCIDENTAL G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Team_112015 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

London, Canada
Reviewed 5 days ago NEW

Jesus (read Hesus), Phelix and Sonia, the whole entertainment team you are the best !!!! You made our vacation the most wonderful out of all so far!!! We are coming back next year, and you better be there!!! Cheers!! Your Canadian Friends: Marek, Pat, Julia and Kacper. Resort is great, staff wonderful. The only suggestion for the management: PLEASE BUY...

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Helpful?
1Thank gawel
OCCIDENTAL G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear gawel We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We thank you for sharing...

NYC
Reviewed 5 days ago NEW

Hidden away in tropical man groves, this resort offers exclusive hotel rooms but with an expensive pool and beach area on the shore, so if you don't mind a short walk across the grounds and a bridge over a natural mangrove preservation, this is the place for you! The beverage and food quality definitely require a revamp but the service...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank Robert L
OCCIDENTAL G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Robert L Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and...

Reviewed 6 days ago NEW

First the bad: emailed back and forth for approx 3 weeks about the different pkgs, royal, romance...got to the resort at noon, check in isn't ready until 3, asked for the romance package and was sent to enjoy the resort until check in. Went at 3 to get our room and was informed then that we weren't eligible for the...

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Helpful?
1Thank Diane S
OCCIDENTAL G, guest Experience Manager at Occidental Cozumel, responded to this review

Dear Diane S Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We were...

Reviewed 6 days ago NEW

I am late to review - we stayed from April 28th - May 5th 2017 and had an amazing trip! Food: I am a vegetarian and found stuff to eat at every meal. Breakfast was by far the favorite meal of my boyfriend and myself. Lunch was good and dinner was hit and miss. We don't go on these kinds...

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Helpful?
3Thank Lauren F
OCCIDENTAL G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Lauren F We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. I am grateful for your compliments towards our staff, whose kindness and helpfulness is...

Pittsburgh, Pennsylvania
Reviewed 6 days ago NEW

The grounds where very clean, and the room villas are secluded from each other. Short walk to everything. All the staff are over the top friendly. We always felt safe, compared to some other places around the Caribbean we've stayed. We rented a car and drove around the island & into town... so much fun, and beautiful!!! The bar tenders...

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Helpful?
Thank bbennett27
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear bbennett27 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics I am truly happy to know that we have managed to exceed your...

Saint Louis, Missouri
Reviewed 6 days ago NEW

Nice place food so so excellent rooms ideally nice staff, time share deal was a joke, not a lot off variety for food , beach was very nice also, didn't realize there would be that many kids, probably would go somewhere else more adult

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank alanlorenzt
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear alanlorenzt In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you for making us your choice hotel and for your...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $202 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
273 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just Don't!”
dianesF3767NX, 24 May 2017 | Read review
“Rooms on the 1st floor are very loud. Ask for the second of third floor”
abft2017, 11 May 2017 | Read review
“view was GREAT”
matk280, 6 May 2017 | Read review
“If you can, get a 3rd Floor Suite, it is much better, the noise from people moving chairs above you and the outside noise can be annoying if you are a light sleeper.”
markdennisn, 2 May 2017 | Read review
“All the rooms or Bungalows seem to be private”
, 2 May 2017 | Read review
5 of 5
Bookit.com
US$130* /night
View Deal
Booking.comUS$145
Barcelo.comUS$132
CancelonUS$232
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*Disclaimer
Prices are for 1 room, 2 adults
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