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Occidental Cozumel

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Occidental Cozumel
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4,384 Reviews from our TripAdvisor Community

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Showing 3,992: English reviews
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Reviewed yesterday NEW

I just want to verify what Don K said. I agree with Don K we had a great time in our group of 8 and everything he said is true. We as a couple and a group had a terrific time. Would do it again and again.

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Helpful?
Thank Sylvia K
Reviewed 3 days ago NEW

I loved this All-Inclusive resort. My family had a great time because of the calm waves for the kids and most important of all the entertainment. Felix, Donoban, Sonia, and Jesus were amazing. They helped us with everything and made this trip worth it. I loved the Mexican and Medditeranian but the seafood was horrible. The buffet was good and...

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Helpful?
1Thank Peter M
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Peter M We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously...

Toronto, Canada
Reviewed 5 days ago NEW

We are experienced travellers having been to Mexico mostly on the Mayan main land side for the past 15 years. My first comment is for the negative reviews from some people. We must have been staying at a different resort because I can't believe what some people had written. The food was beyond good in all the restaurants and we...

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Helpful?
4Thank Don K
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Don K Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service...

UK
Reviewed 6 days ago NEWvia mobile

Our family of 5 stayed here for a week in the run up to Easter. We have two children aged 11 and 4. What we liked..... - great location with sandy beach and jungle setting, away from other hotels (a $10 cab ride into town) - lots of wildlife in the hotel grounds - we saw iguanas, coatis, a snake...

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Helpful?
2Thank heladodefresa
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear heladodefresa, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to...

Oklahoma
Reviewed 1 week ago NEWvia mobile

This is an amazing resort. I won't stay any other place in Cozumel. The resort is beautiful and very serene. The service is outstanding. I've been here many, many times over the past several years. I highly suggest the upgrade for the Royal club. The rooms are not different but the service is personal. Also, wifi is included. I have...

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Helpful?
10Thank SunnySkyTravel
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear SunnySkyTravel Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising...

Sault Ste. Marie
Reviewed 1 week ago

This was our second visit to Cozumel and first tothe Occidental Grand. For my wife and I this resort exceeded our expectations. If you're looking for a quiet place that's not too large then this is the resort for you. The rooms and grounds are immaculate and the food is exceptional. Not often you here guests raving about resort food...

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5Thank Agawarocks
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Agawarocks We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. It fills us with pride that you could enjoy the gastronomical efforts of our chefs...

Fredericton, Canada
Reviewed 1 week ago via mobile

We stayed at the Occidental Cozumel April 1-8, group of 11 friends. Check in was smooth, no pressure from timeshare reps. May have seen them 1 time. No problem with wait times or booking restaurants. Bar and food service were on point. Absolutely loved the food & staff! Special shout out to Carlos at the lobby bar, my husband is...

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2Thank charmbrophy
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear charmbrophy Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part...

Reviewed 1 week ago via mobile

The staff is really friendly and helpful! we really enojoyed the service from the bar staff, Franklin at the pool bar was excellent, it is a clean and beautiful hotel, all the time you can see staff taking care of the gardens and the areas to keep it this way. Food can improve but we always had some choice to...

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1Thank Dana G
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Dana G We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an...

Vancouver, Canada
Reviewed 1 week ago

I loved this resort! Will be going back in the future, it is beautiful. The beach I liked best, it is free of seaweed and you can snorkel right there. The tour guides they have right off the dock were the best I have seen for snorkelling tours! Entertainment was so memorable, thank you Jesus and staff you all were...

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Helpful?
1Thank chasehamilton
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear chasehamilton First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and...

Fredericton, Canada
Reviewed 1 week ago

I stayed at this resort from April 1st-8th with a group of 11. I loved how wild it is and how private it felt. The grounds are beautiful and well maintained, they really have preserved much of the natural beauty of the jungle that occupies much of Cozumel. I felt very safe on the resort and I even just left...

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5Thank Morgan B
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Morgan B Thank you for making our Occidental Cozumel your choice hotel on this occasion and for your very kind recommendation to the travel community of readers, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We greatly appreciate your comments on the quality and variety of our different food offers because our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $200 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#12 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
262 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is best”
petermL1287MU, 20 Apr 2017 | Read review
“If you want to be closer to the beach try for 16-18. Get a second or third floor room.”
  • Closet and Safe
  • Huge shower
morganb829, 12 Apr 2017 | Read review
“3rd fl, Bldg 12 - generally quiet, short walk to workout room, main dining for breakfast/ dinner,easy walk to family pool and beach.”
joannah993, 10 Apr 2017 | Read review
“Being that your in the jungle I prefer a room above the ground floor”
ems12017, 7 Apr 2017 | Read review
“Better to be on the second or third floors.”
Jess1Perr, 1 Apr 2017 | Read review
5 of 5