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Royal Level at Occidental Cozumel

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1 room 2 adults 0 children
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Royal Level at Occidental Cozumel
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305 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Reviewed 2 days ago NEW

We had a dream vacation in this resort. Everything was clean, great friendly service and good weather. The people that was in charge of the entertainment and games, was very professional and kind. Thanks Sonya!! you were great!! Definitely, we will recommend this resort for a great vacation.

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Helpful?
Thank Alberto M
Superior, Colorado
Reviewed 1 week ago via mobile

We have stayed here a few times. Diving is unbelievable. Buffett was ok . It serves its purpose. The other restaurants that you need reservations for are much better. However our reservation once got lost. The all you can drink deal is great but...the vodka was always gone :) . This is a great place with good beaches. Nice swim...

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Thank Rosntmy
Manassas, Virginia, USA
Reviewed 2 weeks ago

The entire staff is friendly. The property, rooms and beaches were all very nice. The food was just ok although the service was great. Also they could use additional help in the check in lounge. Only 1 person on duty so the wait was too much for some. All in all a good time Definitely recommend

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Thank Jeff C
Petawawa, Canada
Reviewed 2 weeks ago

I just want to say for the 5th time returning it was amazing as usual. The service we received was above exceptional right from the General Manager Alberto Alor down to all staff throughout the resort. The staff at the RC went over and above as they always do to make sure our vacation was the best. The staff in...

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Thank Barry M
Lenoir City, Tennessee
Reviewed 4 weeks ago

Stay started off well. As a Royal Club member, check-in was fast and easy. Ariadna was wonderful.The room was very nice and clean. It all started to go down hill from there. Our first meal was in the beach buffet. The food was cold and a very limited selection, not as good as it was under Occidental. Hope this is...

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Thank TNtraveler1963
Prairie Village, KS
Reviewed 12 December 2016

We usually stay near Playa Del Carmen @ the Iberostar Grand. Knowing that the Occidental is a lower price point, we went out of our way NOT to compare the two. Here's what our group came up with! Check in – had to sit with the time share folks first. They don’t actually push a time share, but it’s the...

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2Thank PVPathfinder
Paradise
Reviewed 10 November 2016

Purpose of the trip was a group of us to dive the reefs of Cozumel. Check in was a cluster but must say, check out was considerably easier.The hotel was beautiful in landscape, very lush, tropical in appearance and clean. We upgraded to the Royal level only to learn later that some of us were placed in another building due...

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Thank Dess T
Succasunna, New Jersey
Reviewed 8 November 2016

We where just there and it was the best service we ever had in all our travels. the food and service was great .the people working there are so helpful and friendly and they cant do enough for you .it's not that much more to book the Royal level

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1Thank JohnGross
Aberdeen, United Kingdom
Reviewed 1 October 2016

Excellent complex loads to do lots of choice to eat and lots of different areas The eco park is great worth a visit the royal club is the best option in my opinion The staff are great just down the road from playa de carman

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Thank John A
Reviewed 30 September 2016

We stayed at the Grand for 7 days in September 2016, it was one of the best vacations I have ever had! The grounds were beautiful and the staff were gracious and so welcoming. Nina and Casper at First club were fantastic, any thing I wanted or needed was taken care! The food was very good and we did not...

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Thank Camille T

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $280 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Level at Occidental Cozumel 5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#13 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Royal Level at Occidental Cozumel staff and other travellers.
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Questions? Get answers from Royal Level at Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get to the lunch buffet early while it's still fresh.”
 of 5 bubbles PVPathfinder, 11 Dec 2016 | Read review
“We were on third floor the higher the better”
 of 5 bubbles CorinneK522, 13 Sep 2016 | Read review
“Todas las habitaciones estan entre el jardin. Nosotros nos hospedamos en el tercer piso, muy tranquilas. No hay elevadores.”
 of 5 bubbles efraind2015, 18 Aug 2016 | Read review
“If it's within your budget, the upgrade to the Royal Club is very much worth it. Lovely restaurant and very private.”
 of 5 bubbles 663laral, 21 Jul 2016 | Read review
“Royal club is the quieter area. It can get loud by the pool”
 of 5 bubbles andreadifiore62, 25 Apr 2016 | Read review
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