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04/06/2017 05/06/2017
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    Royal Level at Occidental Cozumel

    Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$196
          Traveller (301)
          Pool & Beach (80)
          Room & Suite (38)
          Occidental Cozumel
          4,492 reviews
          #23 of 52 hotels in Cozumel
           
          The Landmark Resort of Cozumel
          80 reviews
          #28 of 52 hotels in Cozumel
           
          Allegro Cozumel
          4,104 reviews
          #22 of 52 hotels in Cozumel
           
          Presidente Inter-Continental Cozumel Resort & Spa
          1,686 reviews
          #3 of 52 hotels in Cozumel
           
          Overview
          • Excellent53%
          • Very good28%
          • Average7%
          • Poor4%
          • Terrible6%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Occidental Cozumel
          4,492 reviews
          #23 of 52 hotels in Cozumel
           
          The Landmark Resort of Cozumel
          80 reviews
          #28 of 52 hotels in Cozumel
           
          Allegro Cozumel
          4,104 reviews
          #22 of 52 hotels in Cozumel
           
          Presidente Inter-Continental Cozumel Resort & Spa
          1,686 reviews
          #3 of 52 hotels in Cozumel
           
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (323)
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          1 - 5 of 323 reviews

          Reviewed 6 days ago via mobile

          The room was beautiful and very comfortable. Maid service was impeccable. My only complaint was that the shower floor was marble and quite slippery for soapy feet - maybe a mosaic design in shower to reduce the slipperiness? Dining was very goid everywhere. La Carreta...More

          Thank Keith S
          Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel

          Dear Keith S Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to...More

          Reviewed 1 week ago

          Hotel is great just be sure to schedule a massage at the spa. We schedule regular visits as the staff is great and they do a wonderful job to keep your body feeling good as you dive one of the best reefs in the world.

          1  Thank Jo D
          Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel

          Dear Jo D We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. At your service Gabriela Gaeta Guest Experience Manager

          Reviewed 4 weeks ago

          We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there...More

          2  Thank Lee-Anne L
          Response from Gabriela G, Guest experience Manager at Royal Level at Occidental Cozumel

          Dear Lee-Anne L Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to...More

          Reviewed 30 March 2017

          We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king...More

          1  Thank GBiallar
          Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel

          Dear GBiallar On behalf our hotel management, may we take this opportunity to reassure you that we always strive to maintain the very highest standards of quality and service, as a matter of fact, we would like to extend our apologies for any inconvenience you...More

          Reviewed 7 March 2017

          Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort...More

          1  Thank dbmomto3
          Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel

          Hi dbmomto3 Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team...More

          Occidental Cozumel
          4,492 reviews
          #23 of 52 hotels in Cozumel
           
          The Landmark Resort of Cozumel
          80 reviews
          #28 of 52 hotels in Cozumel
           
          Allegro Cozumel
          4,104 reviews
          #22 of 52 hotels in Cozumel
           
          Presidente Inter-Continental Cozumel Resort & Spa
          1,686 reviews
          #3 of 52 hotels in Cozumel
           
          About
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Bar/Lounge
          • Spa
          • Beachfront
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Room Service
          • Dry Cleaning
          • Laundry Service
          • Concierge
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Business Centre with Internet Access
          • Banquet Room
          • Multilingual Staff
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Tennis Court
          • Hot Tub
          Details
          • Price range
          • US$145 - US$622 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #10 Luxury Hotel in Cozumel
          • #14 Spa Hotel in Cozumel
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 39
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Expedia, Barcelo and Agoda so you can book your Royal Level at Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cozumel
          • Also Known As
          • Royal Club At Occidental Grand Cozumel Hotel Cozumel ,
          • Royal Hotel
          Add Photo Photos
          Traveller (301)
          Pool & Beach (80)
          Room & Suite (38)
          Dining (23)
          Hotel & Grounds (158)
          Bathroom (5)
          Nearby
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          4,810 reviews
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          Occidental Cozumel
          4,492 reviews
          .02 km away
           
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Linda F
          After reading the reviews I'm concerned. We are bring 3 teens with 6 adults. There is no elevator? Also the meals are not very highly rated....that's a big deal to all of us -- we stayed at the Finest last time and really want a similar experience.....does anyone have any constructive input. Thank you.
          22 April 2017|
          Answer
          Response from Heather M |
          I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal... More
          0
          Votes
          Linda F
          After reading the reviews I'm concerned. We are bring 3 teens with 6 adults. There is no elevator? Also the meals are not very highly rated....that's a big deal to all of us -- we stayed at the Finest last time and really want a similar experience.....does anyone have any constructive input. Thank you.
          22 April 2017|
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          reidnjess
          Is this an all inclusive resort? I'm looking to book in March but I can't tell if it's all inclusive.
          6 January 2017|
          Answer Show all 3 answers
          Response from PVPathfinder | Reviewed this property |
          Yes.
          0
          Votes
          Room Tips
          "Perhaps emailing ahead to ensure you will be placed in the right room. Buildings 18, 19, 20, 21 are closest..."
          Read review
          "Rooms inthe Royal level are large.Recommend the 2nd or 3rd floor because the first floor has windows right at..."
          Read review
          "Bldg 19, 20 & 21 by La Caretta and pools."
          Read review
          "Choose Royal Level - best service, nicest rooms."
          Read review
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