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Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the...More
I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings.
We arrived, first thing that happened was someone telling us about...More
Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 11 October 2017
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at...More
We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very...More
Response from Gabriela G, Guest experience Manager at Royal Level at Occidental CozumelResponded 5 August 2017
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted...More
We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room...More
2 Thank MNgirl818
Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 19 July 2017
We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas...More
We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like...More
Thank Maryse B
Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 17 July 2017
Dear Maryse B
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Guest Experience Manager
US$168 - US$545 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Number of rooms
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Royal Club At Occidental Grand Cozumel Hotel Cozumel ,
I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal... More
I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal chair. We were on the 1st floor but they will have your bags brought directly to the room for you and they will pick them up for you when you are ready to leave as well.