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The Explorean Cozumel

Carretera a Chankanaab km 7.5 Zona Hotelera, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 06/07/22
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Traveller (1911)
Dining (303)
Room & Suite (234)
What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#5 of 63 hotels in Cozumel
2021 Travellers' Choice Best of the Best
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Banquet room
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish


Full view
Carretera a Chankanaab km 7.5 Zona Hotelera, Cozumel 77600 Mexico
Name/address in local language
Getting there
Mariscal Sucre Airport22 kmSee all flights
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1703Reviews228Q+A100Room tips
Traveller rating
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Popular mentions
Kelli Blomberg wrote a review 21 Jan
Douglas, Wyoming1 contribution
We stayed at Explorean in Aug 2021, it was my first time ever in Mexico! We arrived and had a quick check-in with delicious juice (we were exhausted and so glad check in was easy). ALL staff were friendly and fun throughout. We loved the excursions and special nighttime events at Fiesta. What's great is you don't have to spend all day at the excursion, you still get time to relax by the pool, etc. The beach was not serviced when we were there, but you could still go hang out there. We had a blast on all of the excursions, especially the bike ride and snorkeling. We missed out on the Ciello because a hurricane came through. Speaking of that, the staff were well-equipped and worked so hard to keep everyone safe and well-fed. We had a blast, it was the perfect combination of activity and relaxation. We absolutely loved the smaller Explorean hotel area, it was definitely our style (we don't like crowds). The rooms are clean, the food is amazing at all the restaurants. And I do mean AMAZING. I don't understand one recent reviewer saying they had some sort of sales pitch, we did not have that and I'm so glad. I came back home and wanted to immediately go back!
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Date of stay: August 2021
Response from Walter Cordova, General Manager at The Explorean Cozumel
Responded yesterday
Dear Kelli, thank you very much for taking your time in write a bout your experience, we were very happy to be part of your first visit to Mexico and we hope you can come back as soon as you can. See you soon friends.
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Donika S wrote a review 21 Jan
Rancho Mirage, California7 contributions2 helpful votes
This is our 4th time here and just love it. The white glove service from every staff member makes it a dream stay. The rooms are spacious with the most comfortable bed. Clean! Shower is rainfall and the patio/balcony is priceless in the jungle. Good throughout the property is delicious and daily activities on and off property are perfect!! We all work hard and deserve a special vacation!! Very well priced for what you get. We stopped going to Hawaii and the west coast of Mexico.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: We pack too many clothes!
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Response from Walter Cordova, General Manager at The Explorean Cozumel
Responded yesterday
Dear Donika, we all want to thank you for your loyalty, for keep choosing us through the time, it's always a pleasure to welcome you, we hope to keep do it for many more times. See you soon dear family!
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Sir T wrote a review 13 Jan
2 contributions
The staff was very welcoming and helpful. The bartenders (Jorge and Francisco) were awesome, always knew what my wife and myself wanted to drink. Everyday they events. During the day they played awesome music and had small little activities to try and get everyone involved (Jinga blocks, volleyball, water balloons, etc) There's a waterpark about 2 minutes down. I do recommend not purchasing a private transportation from Expedia. It cost $100. We did get our own Prius on the way there. On the way BACK, we got a vouch to give our taxi cab (roughly $10 from the hotel to airport). So they made $80 from us.
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Date of stay: January 2022
Room Tip: The Suite was nice. I do believe it was reasonably priced. Had a master room, a bathroom in the...
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Response from Walter Cordova, General Manager at The Explorean Cozumel
Responded 6 days ago
Dear Seat, your review it's super important for us, thank you very much for taking your time to write about it, this will help the future travellers at the moment to chose their next destination. We are looking forward to your next visit. Warm regards.
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Eric Li wrote a review Dec 2021
Ozone Park, New York22 contributions2 helpful votes
I love the activities those they have offered us. I love the buggy tour on the island and the three wheeler motorcycle tour as well. We love the tour so much we did it twice. Lucio Pamela is being very helpful and the staffs are friendly. I would recommend for people who likes to do outdoor activities to stay here.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: The room doesn’t have TV so be mindful of spending less time in the room as possible
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Response from Walter Cordova, General Manager at The Explorean Cozumel
Responded 3 weeks ago
Dear Yericd, thank you very much for such a nice review, Be sure all the people you have mentioned already know about it. We hope to continue welcoming you for many more occasions. Warm regards.
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Andrea G wrote a review Nov 2021
1 contribution
Just wrapping up our second visit at the Cozumel Explorean and several things have changed since our first pre-COVID visit in 2019. We traveled both times with extended family with ages ranging from 19-81. The biggest disappointment was the beach closure—this was never relayed to us until our concierge called the day before we left. We were told it is due to a permit issue with the local government and should be resolved in early 2022. But this completely changed the vibe of the whole trip. Several people said the beach day with boat would make up for it, but our boat/beach tour was canceled the night before we were scheduled. It’s difficult to spend all the money on a beach vacation with no beach. That being said, we love FAVC and always look forward to our visits with the staff. So, the pros and cons: PROS: 1) Incredible staff and service on the property. This is easily the best thing about FA properties. They pamper you throughout your entire stay and take time to get to know you. 2) Best of both worlds-staying at the Explorean gives you full access to everything at the adjoining FA, but exclusive access to the Explorean restaurant and tours, which are included (one per day) in the daily schedule. 3) Jungle-like vibe and nice private casitas (4 per building) with only 14 buildings make it a more intimate setting. 4) Quiet and peaceful. You can go to the main FA pool for more activity or stay more excluded at the Explorean pool. 5) Cozumel is beautiful, easy to travel and has awesome people. CONS: 1) Obviously, no open beach at a beach resort is problematic. The property has not discounted anything for this, which is unacceptable. As a member, you try to optimize your available points—this was a huge letdown. The rate should have been incentivized. 2) Buffet service is in the main hotel and squeezed in with the other restaurants and services. Expecting the beautiful buffet location on the beach, being relegated to a hallway is not nearly as enjoyable. No view at all. 3) Food is plentiful and service is excellent, but choices are lacking. FA has tried to make every dish a visual delight, but there is nowhere to get a great taco or burrito when you don’t want the fancy meal. The cevicheria was on the beach, so that isn’t even an option. And the pizza brick oven is no more, which was a family favorite. 4) No doesn’t mean no when you don’t want to sit through the member update. We had an update on an earlier trip this year and didn’t want to go through another with our family in attendance. We were pushed into it and then everyone was frustrated when we didn’t upgrade—exactly like we said was going to happen. Too much pressure is put on the employees to get these every single time, even when you explicitly state you aren’t going to sit through it on this visit. Not fun to end on this note. Again, we love FA and this property, but will wait until the beach is open— or pay a more reasonable fee with prior knowledge. We will visit again just to see the staff and enjoy the excellent service once things are more normal. The property is in need of some slight upgrades, particularly the Explorean pool, but that’s not surprising given the pandemic. Shout-out to the excellent staff, including: Roberto, Rubi, and Alfonso at Explorean (LOVE) Samuel, Aaron, Miguel, Gabriel, and entire Rosato staff (Italian restaurant is fantastic!) at FA Entire tour guide staff- always delightful and helpful. Carlos went above and beyond for our family time. My 81-year-old mother loves Cozumel and we were thrilled to get another vacation there with her. We hope to enjoy this with her for several more years. Thanks to FA for all the love that was shown to her. We will be back.
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Date of stay: November 2021Trip type: Travelled with family
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 29 Nov 2021
Dear Andrea, thank you very much for taking your time to write about your recent experience with us, your comments are really important for us. We hope to have the opportunity to welcome you again in the near future and change your opinion about us. Warm regards.
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US$227 - US$468 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about The Explorean Cozumel
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include El Antojo Manabita, Cafetería Fior Di Latte, and San Pietro Pizza Pub.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Explorean Cozumel offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travellers enjoy visiting Sombreros López (10.9 km), Arco de la Reina (11.0 km), and Molinos El Censo (10.5 km).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.