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Secrets Aura Cozumel

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Carretera Costera Sur Km. 12.9 Zona Hotelera Sur, Cozumel 77664 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
18 people are viewing this hotel
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US$720
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (6894)
Room & Suite (1516)
Dining (718)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Secrets Aura Cozumel
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 62 hotels in Cozumel
Location
Cleanliness
Service
Value
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish
5706Reviews878Q+A100Room tips
Traveller rating
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Popular mentions
angiegrace1979 wrote a review Today
1 contribution
We had the best experience at the resort. Everyone was kind an helpful. Heidi, Julio and Adele are awesome. We also got upgraded for free. I highly recommend a swim up room. The entertainment is great. You do have to wait a bit on room service or food, but they communicate that with you. We are already ready to book our next trip.
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Date of stay: October 2021
Rooms
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Christy K wrote a review Today
Livonia, Michigan2 contributions
The resort was beautiful and clean, people were polite and friendly, food and drinks were delicious. The spa was incredible. Maytha, who took care of the housekeeping all week, was friendly and did a fabulous job. We have 2 daughters that have done housekeeping and know that is not an easy job; but the results showed she took real pride in her job. The beach was rocky but we expected that in this area. Very few negatives we could see; it was just so wonderful and peaceful. Maybe have the temp in the whirlpool warm instead of slightly cool? And not let people "reserve" their chairs on the beach. But that seems to be an issue at every resort we have ever been to, so definitely didn't let it mar the vacation for us. We will certainly return again
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Date of stay: September 2021
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Jacquelyn B wrote a review Yesterday
1 contribution
If you’ve ever stayed at an AM Resorts and had a 5 star experience - you’ll be very disappointed at Secrets Aura. We went for a birthday/vacation and came back more stressed! Bland lackluster food, dingy rooms and linens on the bed and broken amenities throughout the property. We were so hungry by the time we left because the food was so bad. The beach chairs were broken and filthy. And the slides at our swim up pool did not work. The problem wasn’t the staff. Carlos and Cynthia did the best they could. But owners need to reinvest back into this property immediately. Visited October 22, 2021.
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Date of stay: October 2021Trip type: Travelled with friends
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Camila E wrote a review 22 Oct
1 contribution1 helpful vote
Please, Do not stay at this resort. First of all I paid to get married here and had a wedding planner try to plan a girls spa day and I actually had to figure it out the day before and they said I could not even have my whole wedding party of only 8 people and they could not even accommodate 8 people for a bridal party. That was outrageous! Then when the second half of my bridal party arrived they lost my soon to be mother in law’s luggage! We didn’t have her luggage for 2 hours! And we had to find it… then we get to my mother in law room and the floors had about 1inch of water on them including the mirrors and bedding!!! They called maintenance 3 times and flat out lied to us and said that it is was fixed 3 times and nothing was fixed she is an older woman and was so worried about slipping and falling as anyone would have been. So she did not have a room the whole first day she was here and had to wait in the lobby until way past midnight!! They gave us the runaround after she had been traveling from 2 am the previous day and she did not even get unpacked! We had activities for my wedding to do and she was so excited to have a spa day but was so exhausted after this whole fiasco. This was more than one incident and they failed at every turn. Would never come back to this resort for any reason. They completely ruined my wedding experience an now I will remember this forever. Secrets Aura has seriously been the worst experience I have had. The pictures of the water on the floor were taken at 11pm that’s 7 hours after we told them about the issue at 3pm when she was checked in. And after they assured us the issue had been fixed.
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Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
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Response from Seacz E Concierge Eduardo Betancourt, Director General at Secrets Aura Cozumel
Responded 4 days ago
Hello Ms. Camila We are incredibly surprised by your comments regarding the wedding experience, it is the first comment we received about an irregular situation. But we understand we have read consciously each of your comments. Allow us to offer an apology for the last incidents, and we can assure you that we are going to do all in our hands for you and your family, Our wedding coordinator is going to continue helping you and we have all ready for your rehearsal dinner today and your wedding tomorrow. On this occasion, we are doing this for 13 people, but it is important to mention that due to the covid restriction we have a strict limit of people per event, but as we understand how important is this for you, our wedding coordinator could set everything for you and you family. Please feel free to contact our wedding coordinator if you need something else for today or tomorrow during your wedding. We remain at your service Management area
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Graeme K wrote a review 22 Oct
1 contribution1 helpful vote
Our experience was undoubtedly the worst resort stay we've ever encountered. The trip started off by being hounded by the "Vacation Club" (which is a de facto timeshare) staff about listening to their sales presentation. We were literally followed around the resort. There is also a constant upselling for activities, spa services etc. I wound up having to forcefully exclaim "leave us alone, we're not buying into your club!" in order to get the sales staff to back off. After two days of the non-stop sales pitch, I got food poisoning from one of the restaurants at the resort which knocked me out for the majority of the trip. The rooms are deteriorating with excessive water damage and there is clearly a sewage problem at the resort. There is an awful stench emanating from the bathrooms in each hotel room. The resort is also inconsiderate with maintenance. One of our group members had to breath in heavy paint fumes because the room next door to them was being renovated. The staff at the resort is completely unapologetic if anything is awry. When I reported my food poisoning they accused me of eating somewhere else or simply getting sick. I explained to them that I hadn't eaten off of the resort, and that my physician wife was more than capable of diagnosing food poisoning. I went on to elaborate that I wasn't trying to get any money back from them but simply wanted it reported. I added that an apology would be nice - I'm still waiting for the apology. Our party also observed a patron of the resort slipping and falling on a recently mopped floor (no hazard sign was present). The staff member stated to the fallen person that if they fall and hurt themself they would have to go home - in keeping with the unapologetic attitude. The attitude also appears to be present when responding to negative reviews - I fully expect some sort of response that discounts everything I'm reporting here. I could never in good faith recommend this resort to anyone. Spend your money elsewhere with an establishment that cares about its patrons. I will mention that there are two staff members at this resort who are actually fantastic at there jobs - Edward the Sommelier and Miguel a service staff employee. These were the only employees who actually cared about customer satisfaction and experience. They could also be employed by much higher end resorts.
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Date of stay: October 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Seacz E Concierge Eduardo Betancourt, Director General at Secrets Aura Cozumel
Responded 4 days ago
Dear 940graemek We apologize and we feel sad that part of your review is about the UVC company, we are sharing these comments with that company to take the necessary actions. Regarding the experience of our resort, we would like to mention that not all the rooms had the smell, we are working on the affected area which is around the tennis court, as you know due to the rainy season and the location of the resort when we have a massive accumulation of water it can generate this odor, Today October 22 the rain has stopped and we have solve 90 % of this incident, and we are expecting to eliminate the odor for tomorrow, We understand how you feel about the situation caused for the rain and we would like to apologize for this incident and we also want to open a communication with our general manager who will be also able to learn more about all your experience. I am sharing the email with you. We remain at your service a_gerencia.seacz@secretsresorts.com
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PRICE RANGE
US$178 - US$492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aura cozumel grand hotel cozumel, wyndham cozumel, cozumel wyndham
FORMERLY KNOWN AS
Aura Cozumel Grand Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
266
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Frequently Asked Questions about Secrets Aura Cozumel
Which popular attractions are close to Secrets Aura Cozumel?
Nearby attractions include Palancar Reef (6.0 km), The Mayan Cacao Company (1.1 km), and Chankanaab Reef (4.6 km).
What are some of the property amenities at Secrets Aura Cozumel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Aura Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Aura Cozumel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Secrets Aura Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Aura Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, The Money Bar Beach Club, and SkyReef Cozumel.
Are there opportunities to exercise at Secrets Aura Cozumel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Aura Cozumel have an airport shuttle?
Yes, Secrets Aura Cozumel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Aura Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Aura Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Aura Cozumel?
The staff speaks multiple languages, including English and Spanish.