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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
We traveled Feb. 10 - 17, 2018. We really enjoyed our stay here. The food was really good. Breakfast as usual was terrific. Lunch was really good at the buffet. So much fresh fruit! Loved it. The 3 restaurants were really good. We had very...More
4 Thank ZOE M
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago
Hello ZOE M,
Thank you for taking the time to review your stay with us.
We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.
We appreciate your feedback and look forward...More
sitting in Atlanta airport waiting for my connecting flight home to Philadelphia. Thought I would write down my thoughts while still fresh. First let me say don't take too much stock in the bad reviews.This resort is beautiful! If you like to scuba or snorkel...More
3 Thank mrtaz19
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago
Dear mrtaz19,
Thank you so much for taking the time to review your recent stay with us.
It's wonderful to see that you were able to enjoy yourselves at the resort and that the staff made you feel right at home. We are going to...More
My husband and I decided to go to Secrets Cozumel to relax before our baby is born. Somehow the hotel knew about our babymoon plan and decided to turn a romantic getaway into the most amazing weekend of our lives. Our room had an amazing...More
2 Thank ANA C
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago
Hello Mrs. ANA C
Thank you so much for your review, we are so glad to know that you were able to enjoy your stay.
It is a real honor to see that you enjoyed the little surprise that our team planned for you, as...More
As I discussed with the representative at the resort, Secrets Aura is not the quality to carry the Secrets name. We had 3 days where we didn't get our room cleaned. Non-preferred members were allowed to use the preferred club benefits, and the service was...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank johnjondee19
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 1 week ago
Hello Mr. johnjondee19,
We regret to know that your stay was not what you expected. Please accept our apologies for the situation in the resort.
All of our guests are important for us and we are taking all notes about your inconveniences to avoid them...More
I stayed at Secrets Aura Cozumel for a week as a plus-one with my friend who was there on a business trip. While she was in meetings, I took advantage of the entertainment options available to me, many of which were coordinated by an employee...More
1 Thank andrusia2018
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 1 week ago
Dear andrusia2018
Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people.
It is a pleasure...More
It is off season so check first that you have a direct flight into Cozumel. You may have to fly into Cancun and take a cab to Playa Del Carman then take the Ferry over to Cozumel then a cab to the resort. If your going for a... More
It is off season so check first that you have a direct flight into Cozumel. You may have to fly into Cancun and take a cab to Playa Del Carman then take the Ferry over to Cozumel then a cab to the resort. If your going for a short trip this may not be ideal way to spend the better part of the day.
