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Secrets Aura Cozumel

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Traveller (4618)
Room & Suite (1093)
Pool & Beach (1057)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(498 reviews)
“preferred club”(241 reviews)
“preferred pool”(192 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,071)
There are newer reviews for Secrets Aura Cozumel
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3,683 results
Traveller rating
1,541
1,101
584
295
162
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1,541
1,101
584
295
162
Show reviews that mention
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
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11 - 15 of 3,683 reviews
Reviewed 1 week ago

We traveled Feb. 10 - 17, 2018. We really enjoyed our stay here. The food was really good. Breakfast as usual was terrific. Lunch was really good at the buffet. So much fresh fruit! Loved it. The 3 restaurants were really good. We had very...More

4  Thank ZOE M
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago

Hello ZOE M, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward...More

Reviewed 1 week ago via mobile

sitting in Atlanta airport waiting for my connecting flight home to Philadelphia. Thought I would write down my thoughts while still fresh. First let me say don't take too much stock in the bad reviews.This resort is beautiful! If you like to scuba or snorkel...More

3  Thank mrtaz19
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago

Dear mrtaz19, Thank you so much for taking the time to review your recent stay with us. It's wonderful to see that you were able to enjoy yourselves at the resort and that the staff made you feel right at home. We are going to...More

Reviewed 1 week ago via mobile

My husband and I decided to go to Secrets Cozumel to relax before our baby is born. Somehow the hotel knew about our babymoon plan and decided to turn a romantic getaway into the most amazing weekend of our lives. Our room had an amazing...More

2  Thank ANA C
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 5 days ago

Hello Mrs. ANA C Thank you so much for your review, we are so glad to know that you were able to enjoy your stay. It is a real honor to see that you enjoyed the little surprise that our team planned for you, as...More

Reviewed 1 week ago

As I discussed with the representative at the resort, Secrets Aura is not the quality to carry the Secrets name. We had 3 days where we didn't get our room cleaned. Non-preferred members were allowed to use the preferred club benefits, and the service was...More

Review collected in partnership with this hotel
Thank johnjondee19
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 1 week ago

Hello Mr. johnjondee19, We regret to know that your stay was not what you expected. Please accept our apologies for the situation in the resort. All of our guests are important for us and we are taking all notes about your inconveniences to avoid them...More

Reviewed 1 week ago via mobile

I stayed at Secrets Aura Cozumel for a week as a plus-one with my friend who was there on a business trip. While she was in meetings, I took advantage of the entertainment options available to me, many of which were coordinated by an employee...More

1  Thank andrusia2018
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 1 week ago

Dear andrusia2018 Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. It is a pleasure...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$199 - US$428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$199 - US$428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4618)
Room & Suite (1093)
Pool & Beach (1057)
Dining (466)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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Kelly R
26 April 2018|
Answer
Response from 03Karleen |
It is off season so check first that you have a direct flight into Cozumel. You may have to fly into Cancun and take a cab to Playa Del Carman then take the Ferry over to Cozumel then a cab to the resort. If your going for a... More
0
Votes
Room Tips
"From what we saw, upgrading to ocean view or swim-up pool was not worth it; limited privacy in any of the..."
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"Swim up rooms are dated"
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"Service the rooms daily."
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"Building 5 if you want the best Ocean View without paying for Ocean Front"
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