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Secrets Aura Cozumel

Bookit.comUS$252*
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#14 of 51 Hotels in Cozumel
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$339*
US$252*
Great Deal
US$284*
US$339*
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Secrets Aura Cozumel
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3,360 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Aura Cozumel
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Showing 3,093: English reviews
Reviewed 8 March 2017

We enjoyed this property despite it being a little out dated. It is set on a beautiful beach with great service. Restaurants are limited but having the Sunscapes next door helps. Cozumel is one our favorite places we visited in the Caribbean to date. I would highly recommend it and this resort is still one of the best on the...

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Helpful?
Thank John Charles B
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. John Charles B It's our most pleasure to learn that your stay was a wonderful one while you were happy with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work....

Ottawa
Reviewed 8 March 2017

3 couples went to Secrets Aura to celebrate 25, 30 and 35 year wedding anniversaries. We stayed in the preferred section. Worth the upgrade. Check in was awesome. Resort staff were all great. Marianna as pool concierge was always asking what she could do for us and making sure we were happy. William in entertainment was lots of fun and...

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Helpful?
Thank rashkedu
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello rashkedu, Thank you for choosing us in your last visit to Cozumel. It is always a pleasure to be part of your friends vacation and you enjoyed our service, check-in process, team speciallly to william and mariana. We truly hope you can give us the opportunity to host you again in the future so we can offer you the...

Mariah Hill, Indiana
Reviewed 7 March 2017

We traveled with a group of 14. Resort is very clean and the beach is beautiful! Loved the pier especially. However, we found the service lacking. Bar service was slow, but not due to the bartenders themselves. They worked their butts off, however, they always seemed short staffed and none too friendly (possibly because they were short a person or...

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Helpful?
Thank kellerntfam
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello kellerntfam, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look...

Reviewed 7 March 2017 via mobile

Can't say enough to thank the staff and Euginia in particular for making our trip so remarkable. Upon arrival we were upgraded at no cost because I needed a ground floor room. I've never been in a room that beautiful. The meals were always top notch. We had one of the pools outside of our room but it closed down...

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Helpful?
1Thank Elaine P
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Elaine P, Thank you for choosing Secrets Aura as your hotel for your recent vacations. We are delighted that you have enjoyed your stay with us and you enjoyed our hosts friendly service and you found the hotel to be a perfect choice for your vacations and made you feel at home. We do hope that we will have...

Verona, Wisconsin
Reviewed 7 March 2017

We visited this resort on a day pass. Had a bit of an issue getting the price we were quoted pre-trip but after showing them the email documenting the price and holding our ground, they gave us the price. Once inside, the service was excellent. Cocktail service was abundant at the pool and the beach, and staff very friendly. You...

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Helpful?
3Thank iambumbo
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello iambumbo, Thank you for sharing your day experience. We appreciate your kind words and the suggestions you mentioned. We are always open to improve our areas and you review help us with this. We hope you can consider to stay with us and experience a vacation. I remain at your service. Eduardo Betancourt

Reviewed 7 March 2017

I recently took a short trip (3 nights) here with friends. The hotel itself is beautiful; its open-air architecture takes advantage of the mild weather and ocean views. However, being a relatively inexperienced overseas traveler, I was surprised at some of the blatant safety issues I noticed that would not pass code in the US- open electrical junctions, steep tile...

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1Thank Vpgates
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Vpgates, Thank you taking your time to share your review with us. We appreciate your kind words about the services, beach, beach facilities and activities. We have taken notes of our opportunity areas and I am shaing this with all our tema to take the necessary actions. We sincerely hope we can have the honor to host you again...

Wpg.
Reviewed 6 March 2017

Our 2nd year for a 2-week stay was enjoyable. We were able to pay for an upgrade to a suite that we like and - 8 days in, when the plumbing failed - we were relocated to a beachfront jr. suite in the Preferred section for the remainder of our stay. We enjoyed all of the restaurants, none of which...

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2Thank VandCWpg_
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello VandCWpg_, Thank you for sharing your comments on TripAdvisor. We very much appreciate your comments . Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us. We hope you can visit us...

Dillsburg, Pennsylvania
Reviewed 6 March 2017

The resort is generally very nice. The staff was helpful, friendly and courteous. Our favorite bar was the Sky bar and the exceptional service provided by Francisco and Noemy !!! The staff works very hard to constantly have different events and entertainment for the guests. The beach is a great area for the all free non motorized watersports. Most of...

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Helpful?
Thank duke201758
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello duke201758, Thank you for sharing your review with us. We appreciate you words about the service , staff, areas, sky bar, food and our inclusionos, as you know it is almost a pleasuer to do our best. once again thank you for your comment and of course we have taken notes about your suggestion and we are going to...

Cleveland, Ohio
Reviewed 6 March 2017

We stayed here Feb 19 through 25, 2017. The staff was friendly, some definitely more "customer" conscious than others. The beach was great, a little rocky but nothing to stop you from going into the crystal clear water--swimmable and can snorkle right there as well. Beach chairs could use updating. The rooms need upgrading and our bed was awful. They...

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Helpful?
Thank Coastal_Lover416
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Coastal_Lover416, Thank you for sharing your comments on TripAdvisor. All of the comments and suggestions are addressed to the hotel staff in order to let them know how much our guests enjoyed and to improve our service. We have taken note in our opportunity areas kindly mentioned on your overview. We are going to b working on them to...

Atlanta, Georgia
Reviewed 4 March 2017

We just returned from 4 nights. We left a day earlier than planned for a few reasons. We left tired, hungry, and just ready to be gone. The room was very large and clean. It needed updating, but wasn't terrible. The TV was small, and be aware that channel 18 is porn.. right in the middle of the channels. When...

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Helpful?
Thank Heidi G
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. Heidi G, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please be certain that all your feedback have reached our...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $311 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
#8 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely a preferred room; if you can afford it.....a beach front room (only way to get completely unobstructed view of the ocean)”
PeachyPeterborough, 24 Apr 2017 | Read review
“upgrade to the preferred package, better common areas, more peaceful, better beach accommodations.”
mandolihn, 23 Apr 2017 | Read review
“all the rooms looked to have stunning views. We were really happy with our room 4322, which had a great pool view and a beautiful balcony.”
JosephFelice, 21 Apr 2017 | Read review
“Check out the rooms that have a terrace with direct pool access.”
FarhadJ589, 20 Apr 2017 | Read review
“swim up room is the way to go”
295angelal, 20 Apr 2017 | Read review
5 of 5
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US$252* /night
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Hotwire.comUS$339
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Prices are for 1 room, 2 adults
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