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Secrets Aura Cozumel

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#15 of 50 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
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2,969 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Aura Cozumel
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Showing 2,738: English reviews
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2016

DO NOT STAY HERE! On our fist day here, an employee at the resort told us that this is the worst resort in the Secrets chain and that they are waiting for a hurricane to come and wipe out the resort so that they can rebuild for free. There is zero ambiance and there is nothing to do on the... More 

Helpful?
2 Thank LovesToTravel718
Ulises G, General Manager at Secrets Aura Cozumel, responded to this review

Dear Mr. Jackson, Thank you so much for taking the time to write a review about your experience. I am glad that enjoyed the warmth of our staff and I am sorry we were not able to exceed your expectations. I am surprised to read about the activities as we have a full program of them. As a service oriented... More 

Washington DC, District of Columbia
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 October 2016

The Pros... the water pressure in the shower was amazing! The cheeseburgers were delicious, if you want to snorkle the fish are right there on the beach... LOTS of fish huge and small. It's amazing actually to have them that close to shore. The pool next to to the lobby was nice and quiet and the waitstaff there was awesome.... More 

Helpful?
3 Thank nat1227
SeaczEconcierge, management area at Secrets Aura Cozumel, responded to this review

Hello nat1227, We apprecite the time you invest in writing your review about your stay with us. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. however, we are very concerned... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2016

We had a 2nd floor Jr. Suite with a pool view and a balcony. Nothing spectacular about the room but the shower is larger than most. Francisco, Aaron and Antonio (events staff) are fantastic; They are easy to talk to and are great at getting the guests to participate in beach and pool activities.

Helpful?
Thank Tim P
Chicago, Illinois
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 October 2016

My husband and I selected Secrets Aura Cozumel for our honeymoon. We were aware of the construction and renovations that had been going on and properly adjusted our expectations. We stayed in the Preferred Tropical View Room. we had no issues with building noises in this location. In fact, Preferred is the way to go. The room was spectacular! So... More 

Helpful?
1 Thank Lynnetravels
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Lynnetravels, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 October 2016

Staff was friendly. Meals were good. Room looked clean, but the musty smell was horrible. Would have 5 stars, but the smell was awful. They did offer to move our room, but we had to wait 2 days till they could. Also no dresser in our room to put our clothes into, only closet to hang clothes.

Helpful?
2 Thank faye1964
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2016

My husband and I stayed at this property for our 1st anniversary. We're frequent travelers and enjoy the ease and convenience of the all inclusive resorts. This property had a higher cost per day than many of the others we considered. At first glance the property looks adequate and maintained and the staff is welcoming, friendly. The staff was amazing... More 

Helpful?
2 Thank lawhraance
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear lawhraance, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the situation experienced during your stay, we do hope that our... More 

oklahoma city
Level Contributor
8 reviews
Reviewed 3 October 2016

I asked for ocean front room and got it - the views were wonderful. The snorkeling was wonderful just walking out from the beach. The dive shop guy Louie was very helpful, you can pick up snorkeling gear if you need some. Took a snorkeling tour on boat that picks you up right at pier at hotel. The river pool... More 

Helpful?
Thank Abby D
Wichita Falls, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 October 2016

Francisco and Aron with the entertainment team were awesome. they work really hard and put a smile on everyones face. Fernando was a great bartender at the manitee swimup bar and Vicky was our favorite waitress over by the massage tables on the beach.

Helpful?
Thank travelman151
Staines, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

Fantastic hotel, great staff and activities, lovely area to be in and the beach is amazing. We were there in Ocotober so it was very quiet, which we prefered. The buffet and El Patio was exceptionally good. The snorkling just off the beach and Scuba was exceptional to.

Helpful?
Thank sephx
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2016

After staying in Huatulco Secrets Hotel, my husband and I expect at least the same quality for this Hotel, unfortunately it was not. Cozumel Secrets Aura is old poor maintenance of the rooms, even the floor is broken and no replaced. Also the quality and variety of the food and drinks very poor, huge disappointment for my honeymoon. Also they... More 

Helpful?
4 Thank BLANCA T
Ulises G, Director General at Secrets Aura Cozumel, responded to this review

Dear Blanca, I truly appreciate you took the time to write your review and I am really sorry we didn't meet your expectations. As a service oriented company we take all reviews very seriously, and you can rest assure that we will continue to work tiresly to make sure we exceed our guests' expectations. I remain at your service. Sincerely,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $335 - $1,045 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
360 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with the water view were nice. however, make sure you get a room with at least some hot water!!!”
 of 5 bubbles realtorlynne429, 1 Dec 2016 | Read review
“Ocean view rooms are pretty cool but even the pool view rooms are extremely nice.”
 of 5 bubbles TimothyD803, 28 Nov 2016 | Read review
“preffered or swim ups! Ocean front”
 of 5 bubbles J5478USemilyp, 26 Nov 2016 | Read review
“Room 536 in the preferred area. Great view of ocean and pool”
  • View from room #536
 of 5 bubbles deezoomo, 26 Nov 2016 | Read review
“Stay away from the "4000" series of rooms. A long walk and they are run down.”
 of 5 bubbles PedroANDSexy, 25 Nov 2016 | Read review
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