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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
Certificate of Excellence
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3,072 Reviews from our TripAdvisor Community

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Showing 2,828: English reviews
Huxley, Iowa
Reviewed 20 November 2016 via mobile

Thanks to Felipe "Tom Cruise" at the bar and Mariana pool concierge for awesome and fun service. Made us feel welcome and at home. We would definitely stay there again. Never had a problem with anything during are stay.

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1Thank Us326245
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Us326245, I really hope this is not the last time, we´ll be more than delight to assist you for the next time. I´ll make sure to share your comments with Felipeand Mariana l they are gold in our staff!! Thank you very much for taking the time to send us your comments. Looking forward for your next vacation! I...

Reviewed 20 November 2016 via mobile

All of the staff we're execelent and had a positive, happy personality. Jose Antonio at the Window restaurant was very friendly and professional. He would talk to us to make sure that we were satisfied with all of the food and beverages. He was very good and always made sure everything was perfect for us. From the entertainment team: Mili,...

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2Thank Chris S
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Chris S It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest....

Kalamazoo
Reviewed 20 November 2016

Honestly I was not very impressed with this resort. The rooms are old and outdated. The thing that was most disappointing was the food. Maybe I had too high of expectations but the six of us couldn't wait to leave so we could eat some decent food. The staff tried their best and the swim up bar was fun. I...

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Helpful?
1Thank Jason C
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Jason C, Thank you for taking the time to share your overview of your stay through this mean. We realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review.We are always looking for ways to improve our resort to exceed the expectations of our clients. Since we...

Youngstown, Ohio
Reviewed 20 November 2016

Just got home from Secrets Aura Cozumel and already planned our next trip. As always, this place is like a second home to us. A group of us met here years ago and return to dive and have a great time every November. The construction that was going on last year is over with, so the only noise is from...

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2Thank Michael N
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Michael N Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who...

Moorhead, Minnesota
Reviewed 19 November 2016 via mobile

Another amazing trip to Cozumel. The restaurants serve amazing food all day long. They were always there if we needed drinks, food, or anything to make our stay better. The pier is great out front for easy pick ups for activities. Nice and quite , not packed with people everywhere. The beach is very well maintained the only thing ,...

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2Thank perlie8
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear perlie8, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and...

Reviewed 19 November 2016 via mobile

I have been scuba diving and traveling the world for the past 26 years plus. I am a member of AMResorts. (UVC) and have the opportunity to travel to any of their resorts in the Caribbean and Mexico. I keep coming back to Cozumel every year for the past 25. The reason I join AMResorts was because of Secrets Aura...

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2Thank Richard M
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Richard M We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you...

A TripAdvisor Member
Level Contributor
6 reviews
1 helpful vote
Reviewed 19 November 2016 via mobile

We were so excited to stay here. We were here for 7 nights What a disappointment. Our pool view room had overgrown shrubs and trees so there was no view. The music from the pool was so loud we couldn't hear each other in our room. The bathroom did not have a tub which I love for a long romantic...

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1Thank A TripAdvisor Member
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Guest, Thank you for sharing your comments with us. It is obvious that we failed to meet your expectations on several points. I wish to reassure you, that I have shared and are trying to address your comments with our Department Heads to ensure that we take all the necessary actions to improve our services. I remaion at your...

Tirol, Austria
Reviewed 19 November 2016

There are a lot of drunk americans around the preferred area which are screaming very loud around the whole area!! Its like springbreak for adults!! So its not really relaxing, the sunscape (where kids are allowed) hotel next to it is much calmer!!! The preferred area it's not worth it and the cleanliness could be better! The service at the...

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1Thank Hannes8782
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Hannes8782 We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have...

Reviewed 19 November 2016 via mobile

We have stayed at this hotel 3 times prior and always found the accommodations good, views incredible and service good. We read the reviews about the non-preferred rooms and had some small concerns but thought it was maybe different levels of expectations. No. the non preferred rooms are worse than worn. Stains, dirty walls, moldy smell and worse. I woke...

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Helpful?
Thank Kristi S
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Kristi S, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary actions measures are being instituted to prevent recurrences in the future. We are going to...

Reviewed 19 November 2016 via mobile

This is a nice resort but I expected more. The best part of this resort was the manatee bar/swim up bar and Fernando. Fernando was a lot of fun and always made sure the party kept going. I gave this resort a four but Fernando & Luis the bartenders at the manatee/ swim up bar get 5⭐️ and the rest...

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2Thank Brian Y
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Brian Y, Thank you for taking the time to share your review with us. it is a plasure to read that you enjoyed our swim up bar and staff members, we are going to be doing an special mention to Fernando and Luis. As you know we are all the time improving our areas and you commment help...

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Preferred Club Junior Suite Ocean View (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $402 - $1,436 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the preferred rooms. ”
 of 5 bubbles P5934CM, 16 Jan 2017 | Read review
“Don't get a swim up for reasons above . I don't know about other rooms.”
 of 5 bubbles CassieToronto_Ont, 16 Jan 2017 | Read review
“Rooms above the check-in desk were perfect for a quieter area.”
  • Pool near front desk
  • View from room
 of 5 bubbles travelkg2017, 15 Jan 2017 | Read review
“We had beautiful trees & pools outside of our balcony, however, the ocean view rooms would have been nice also.”
 of 5 bubbles cindyrumbaugh, 15 Jan 2017 | Read review
“I loved the Junior Suite with ocean view.”
  • Room arranged to my Wife's birthday
 of 5 bubbles decob2015, 15 Jan 2017 | Read review
5 of 5
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