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Privilege Aluxes

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2,785 Reviews from our TripAdvisor Community

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Showing 2,543: English reviews
Sydney, Australia
Reviewed 11 May 2014

We arrived on our honeymoon to Isla Mujeres ready to relax and do nothing after 2 weeks in London and New York. We checked in and paid for the room and were shown to the room 352 by a pleasant staff member. He showed us around the ridiculously spacious apartment but then we went outside and it dawned on us...

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Helpful?
3Thank terrythetourist1984
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. Please rest assured that this is not a common occurrence and these issues have been addressed with your comments to the relevant managers to avoid a similar re occurrence in the future. Once again I would...

Brighton, United Kingdom
Reviewed 9 May 2014

We enjoyed our 2nd stay at the hotel in April and almost everything was excellent. We were given a lovely room, the bed was very comfortable and bathroom was large and well appointed. The staff were always friendly and helpful, and room service was super quick which was refreshing. Sergio on the beach front was very attentive and was always...

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2Thank disco123
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. It is a pleasure to know that you enjoyed your stay, we take note of all your comments to get better day by day so we can provide our valued guest a unforgettable experience. Looking forward...

Arkansas
Reviewed 9 May 2014

We have stayed here 5 times and love it more each time. Great rooms, great food and perfect staff! The beach is awesome, you never have to get up unless you want to. Drinks and food as you wish. Tip them well, they deserve it!

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Helpful?
Thank Anna-Arkansas
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us again for the 5th visit to this beautiful island! We are delighted to have offered so many good moments at this gorgeous destination as your satisfaction is our main objective. We are glad that you had enjoyed the whole experience with the best service from our staff! Looking forward to welcoming you soon!

New York City, New York
Reviewed 8 May 2014

The first thing you need to know about this hotel is that it's located very close to Playa Norte. Just a small walk down the beach and around a bend will reveal a gorgeous beach that blows the small, private one reserved for Privilege guests out of the water. That isn't to say that the beach at Privilege isn't good;...

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Helpful?
6Thank NYC_Traveler_26
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing us and for your time. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. We really appreciate all your comments as they help us to improve and get the highest standards. It is a pleasure to read that you will recommend Privilege and we look...

Fountain, Colorado
Reviewed 8 May 2014

There are so many reasons we keep coming back to Privilege Aluxes. When we walk in the door we are greeted by Jesus saying "welcome home guys!" and Jaime is there to show us to our room and pick up conversations where we left off last year. We have found true friendships with the staff, including Rosana at the spa...

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2Thank guitarz777
Everett, Washington
Reviewed 3 May 2014

We just got back back from our 6th time staying at Privilege Aluxes and this is the first review I've written about staying there. First let me say the people that work there are great they always try to do their best and are always friendly to us ! The rooms are getting out dated (rugs and pictures) Now for...

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3Thank reptide9269
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all thank you for choosing us for your 6th time. We are very disappointed to learn that your stay did not meet your expectations and you were let down on this occasion. As you know from your previous stays we are adult orientated but children are also welcome, unfortunately when we have weddings or groups the usual enviroment...

Atlanta, Georgia
Reviewed 2 May 2014

So far not so good. The hotel booked two weddings in one weekend and by the looks of it they are in over their heads. I arrived early and sat in the lobby for three hours watching them check people into occupied rooms, giving out keys that don't work and checking people into rooms that are different than what they...

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7Thank Travelin22_11
Privilege A, Social Media at Privilege Aluxes, responded to this review

On behalf of the management we would like to offer you our sincere apologies regarding the inconveniences at the hotel. Our commitment is to our guests satisfaction, relaxation and enjoyment. We tried to contact you before your departure as we wanted to have the opportunity to talk to you about this situation and assist you with the kind of service...

Pittsburgh, Pennsylvania
Reviewed 1 May 2014

This was our first trip to Isla Mujeres and chose PA based on an internet search and a good deal ;) Getting there- We chose a package that included transportation from the airport, ferry and hotel. We and another couple were greeted right outside the airport and driven to the ferry, given our tickets and the name of the driver...

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6Thank michelewelker
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we really appreciate your comments. We will always be at your service to offer a great vacation. We hope to see you soon, where we hope you will have a flawless experience.

Kingston, Ontario
Reviewed 1 May 2014

1st time to Isla. Was a great hotel for location and had a nice vibe to it. The balconies are just great and I wish more hotels had similar. We were only there a night, but all was well. Good breakfast, good pool scene, and the beach was pretty nice. Service as very good and the whole resort was kept...

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Helpful?
2Thank nosun-nofun
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. Looking forward to welcoming you back...

Wichita, Kansas
Reviewed 1 May 2014

We returned from this resort several weeks ago. Overall, the resort is pretty, peaceful and a nice experience. HOWEVER, we are used to Cancun resorts, where they bend over backwards to help you make your visit everything you expected. First, we booked our transportation through the hotel, which was the BEST. We had someone waiting for us at the airport...

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Helpful?
3Thank lan0473

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $265 - $675 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
384 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views are 3rd floor and up. Careful some are city and Graveyard”
 of 5 bubbles DanQ90, 18 Mar 2017 | Read review
“There was no room for negation at desk for rooms , 534 high enough to over look Jacks restaurant the grade school and partially ocean view”
 of 5 bubbles 426marh, 17 Mar 2017 | Read review
“Rooms facing the ocean are the best”
 of 5 bubbles rhondah663, 13 Mar 2017 | Read review
“Rooms pool or ocean view 4 floor or higher best views. Back side city,cemetery and school. Noisy during the daytime.”
 of 5 bubbles lmcthatsme, 9 Mar 2017 | Read review
“Get a beach facing room if you can”
 of 5 bubbles 456matthewh, 7 Mar 2017 | Read review
5 of 5