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Traveller (21)
Pool & Beach (5)
Room & Suite (5)
Overview
  • Excellent38%
  • Very good33%
  • Average0%
  • Poor11%
  • Terrible18%
Travellers talk about
“functional ac”(2 reviews)
“dive shop”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Restaurant
Bar/Lounge
Concierge
2 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (27)
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LanguageEnglish
8
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5
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All reviewsfunctional acfresh squeezed juicedive shophotel guestsgreat locationpillowskeyferrypesosisla
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1 - 5 of 25 reviews
Reviewed 1 week ago via mobile

Stayed one week here and was very disappointed. Upon check in the staff was not very knowledgeable or friendly. I especially love when they speak Spanish right in front of me to each other and then try to talk to me in English (after already...More

Thank 777Colibri
Reviewed 28 March 2018 via mobile

Adriana is the customer service contact that handles all communications, and she is prompt and courteous. She arranged the shuttle service from the airport to the ferry at a great price, $500 pesos. Candelario, Erik and Mrs. Aida at the front desk are wonderful. Breakfast...More

Thank Ronaldo B
Response from Adriana C, Director Comercial at Hotel BernyResponded 5 April 2018

Hola dear Ronaldo! Thank you so much for taking the time to leave us a review. It was wonderful to have you as a guest with us! It makes me so happy to hear you had a lovely experience with us during your stay! We...More

Reviewed 18 March 2018

I stayed here in 2017. It had just re-opened after sitting dormant for many years. The gentleman at the front desk then, was awesome. We stayed here for 22 days in Feb/18. The woman at the front desk was rude, kept saying "it's not my...More

Thank sues60777
Response from Adriana C, Director Comercial at Hotel BernyResponded 4 April 2018

On behalf of Hoteles Berny, I would like to offer you an apology for the inconveniences you experienced during your stay with us. We are sorry to hear you were unhappy. I assure you we will take your comments seriously and fix the issues that...More

Reviewed 15 March 2018

This time we tried another hotel in the magnifique Isla Mujeres. And the chosen was amazing. Berny hotel has everything: amazing position one block away from public beach, two blocks from the main street with restaurants and shops, and fem minutes walk to amazing Plaja...More

Thank Decebal-40
Response from Adriana C, Director Comercial at Hotel BernyResponded 4 April 2018

Hi! Thank you so much for writing us a review. We are working hard to make sure you enjoy yourselves here on the island. It was our real pleasure to have you as a guest at Berny´s! We look forward to your next visit to...More

Reviewed 14 March 2018 via mobile

It was my first time to the island. The hotel staff were very kind and spoke some English. Ida at the front desk was very kind and helpful. The pool with the plant wall was beautiful! Nice pool and bar areas to get a drink....More

Thank Deniece O
Response from Adriana C, Director Comercial at Hotel BernyResponded 4 April 2018

Deniece! On behalf of Hoteles Berny I appreciate the time you took to leave us a feedback! It was wonderful having you as part of the Women´s conference. We are working hard to fix some of the issues you experienced. We look forward to your...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Hotel Amenities
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$84 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Details
Price range
US$84 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
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Traveller (21)
Pool & Beach (5)
Room & Suite (5)
Dining (4)
Questions & Answers
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applespice04
26 January 2018|
AnswerShow all 2 answers
Response from Hotel Berny I | Property representative |
Hi! Awesome! It will be great to have you with us in may! how did you book through? If you could send me your flight info to our official website HOTELES BERNY so i can arrrange the transportation for you! Thank you!
0
Votes
Google Translation
Room Tips
"I don't believe there are any rooms different from the others."
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"Enjoy your stay."
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"Opposite side of where the corner bar is."
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"Get one with either air conditioning or cross ventilation for a breeze. The extra price for air is a must. I..."
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