Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres 77400 Mexico
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US$178
Fully refundable before 04/06/23
US$166
Fully refundable before 04/06/23
US$294
US$104
Fully refundable before 02/06/23
travelup.comUS$265
Hotels.comUS$166
ZenHotels.comUS$294
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Dining (143)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#9 of 53 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
Escape to an oceanfront luxury hotel designed for worry-free vacations, with the vibrant attractions, shopping and nightlife of Isla Mujeres, Mexico just moments away. Izla Hotel welcomes you to enjoy five-star service and amenities just steps from a beautiful white sand beach and the warm Caribbean Sea. Boasting 123 beautifully designed guest rooms overlooking two pools and the ocean, the hotel features a modern Mexican décor and the full range of resort-style amenities. Relax on the beach, splash with the kids in the pool, or enjoy your favorite ice-cold cocktail while lounging by the adults only pool. Begin your day with our complimentary breakfast and bring it to a tantalizing close with creative cuisine at our onsite restaurant. Come experience a fresh and exhilarating approach to Isla Mujeres luxury at a one-of-a-kind beachfront retreat that feels worlds apart from civilization yet right in the heart of it all. Izla Hotel is exactly the Mexico you’ve come to discover.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Children's television networks
Airport transportation
Secured parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Snack bar
Special diet menus
Swimup bar
Poolside bar
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
67Somewhat walkable
Grade: 67 out of 100
40Restaurantswithin 1 km
13Attractionswithin 1 km
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres 77400 Mexico
Name/address in local language
Getting there
Car HireSee all Isla Mujeres car hire
946Reviews118Q+A100Room tips
Reviews
Traveller rating
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- 32
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Most Recent
Izla Hotel erroneously charged me over $1800 in June 2022. After hotel staff investigated and confirmed in Aug 2022 that they owed me the money and would refund the charge, they never processed the refund and stopped replying to emails. After 9 months of chasing the hotel, they continue to hold onto my money. DO NOT give this hotel access to take your money.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Husband and I decided to get a day pass here to escape the hustle and party scene on Playa Norte. What a great change of pace. Great pool, beach, food, drinks…but most of all the service from Claudia was the best! Will definitely return to this little slice of heaven
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Try the mango margarita
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 1 week ago
Thanks for sharing your experience with us during your daypass. We hope you can como stay with us in the future! We will make sure to congrat Claudia :) Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel room smelled horribly of mold and chemicals. I tried a few different rooms but they all were the same. After becoming very sick from the awful smell I had to leave the hotel and stay next door at hotel Belo , which was great and had no mold or chemical smell. I have emailed Hotel Izla multiple times about the problem and I have not gotten a response.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 1 week ago
Dear Guest, We are really sorry that you felt that way about our rooms, you can be sure that our hotel does not use toxic chemicals or anything that can put in risk the health of our guests; we also care a lot about your opinion. We understand that every guest is different and can be more sensitive, that is why we offer you to check other rooms with us. Anyway we understand that this was an inconvenience for you and you were no longer comfortable enough to try other rooms in our hotel. We only hope that you can give us another opportunity in the future to change your experience now that we know exactly what your looking for. Sincerely, Sophia E. Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed the beautiful pool area, the beach access from the pool and our room was gorgeous. Staff was incredible. Claudia was there all of the days we were pool side and provided the most attentive service I have ever received. She was wonderful and I miss her! Our friends got married at the resort and staff did an amazing job at making things beautiful and stress free. Very impressed. Miss this place a lot!
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 1 week ago
We are happy to hear that you enjoyed your stay with us. It was a pleassure have you here, we hope to see you again soon! Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were at the Izla Hotel for a wedding. The wedding couple fell in love with the hotel in September 2022 while on vacation in the area. It is located on Isla Mujures, Mexico. As a wedding venue, the hotel staff arranged everything except the photographer. It was a beautiful wedding, the food was good, the music had a good variety of songs and everyone had a great time. The staff was friendly and adjusted without a problem to any changes that came up. As a hotel guest, the hotel had nice rooms. The beds and the pillows were comfortable. Rooms were clean and pleasant. Each room had a small patio or balcony to sit on to enjoy the views. The hotel had a beach, a pool and hammocks in the shade. Claudia at the pool bar made a point of learning our names. She would pass by say Hi and make sure we didn't need anything. All of hotel staff were friendly and professional. They would visit and joke with you if you wanted to or leave you alone. The staff would call a taxi for you and tell the driver where you wanted to go. The Cafe had a good selection of food and would happily accommodate whatever you wanted if they could. We didn't eat in the restaurant but the food sounds amazing. A member of our group took their little girl to the pizza making class then showed us a picture of her eating it. It is a quieter hotel location but downtown shops, bars, snorkeling, etc were just a short taxi ride away. There was an ice bar a short walk up the road. I guess the temperature inside is very cold and so is the beer. …
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 1 week ago
Thank you for sharing your amazing review with us Dear guest! We love to hear that you enjoyed that much your stay with us. We hope to have you here again soon! Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved this hotel. Quite. Clean. Loved the entire staff here. From checking in, to getting towels to our room, & grabbing a cab. Two restaurants on site.our waiters Christian & Sharaney were amazing. This hotel is located closer to punta sur, a little away from the hustle & bustle of the center of the island. Renting a golf kart gets you there in no time.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: No complaints about this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 2 weeks ago
Thank you so much for sharing your experince with us Dear Meztli! We love to hear that you enjoyed your stay with us. It would be a pleassure to have you here again soon. Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My initial impression was not great. Our room had no refrigerator, the toilets were not TP-friendly, and our floor was so slippery I could smell a lawsuit (but then I remembered I was no longer in America). Housekeeping dried the floor and brought a mini-fridge and then my partner and I went to the pool bar to cash in our welcome drink tickets. The hairnet-wearing bartenders were the real heroes of this joint. Alejandro, Emmanuel, and especially Ramon at the sky lounge were fun hangs while mixing up delicious drinks. We took daily advantage of the 11am to 12pm pool bar happy hour as well as the 6pm to 8pm sky lounge happier hour -- "buy one get one free" drinks from a diabetes-inducing special menu. As vegetarians, our food options at the pool bar were limited but we hacked the system by ordering from the more expansive room service menu and having the food delivered to the pool or beach. Highly recommend the fried avocado tacos. (We never did try the sit-down restaurants.) My partner and I visited during a slow week and got to know a few of our fellow inmates, including one couple with whom we shared an eventful bus ride that ended in a traffic accident (everyone was relatively ok). The hotel scenery was fantastic and we enjoyed relaxing both at the pool and the on-site private beach. A few hundred meters away was a packed strip of sand in front of the somewhat rowdy Ice Bar which made our exclusive area feel even more oasis-y. Bonus for animal lovers, there was a sweet skinny dog who we named Percy providing entertainment in exchange for food scraps and scratchums. My main concern was that both times we requested housekeeping service we returned to the room to find the door slightly ajar. Nothing of ours was stolen, but it was unsettling. Moreover, we noticed open doors on several other guest rooms on our floor. I asked the front desk about it and was told that this was normal procedure (but I'm not sure they totally understood what I was saying). I was also disappointed that the advertised "free drinking water" was capped at two tiny single-serve bottles per day, with each subsequent bottle costing US $2. We ended up hitting the Super Aki grocery store in town to buy huge jugs of water to save money and plastic. Another small annoyance was that we were not able to charge drinks and food to our room because we could not leave a credit card on file at the front desk. My Discover credit card was not accepted and our Visa and Mastercards were debit cards. So every charge required the bartender to call an employee to the scene with a card machine for an individual transaction. That said, all of the purchases were smooth and the employees all very friendly and professional. Overall, despite a few less-than-luxurious hiccups, the stay was very enjoyable because of the welcoming staff and stunning outdoor space. It was great value considering the affordable price. I would return for another vacation if I knew for sure Ramon would be manning the bar!…
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 3 weeks ago
Dear Alana, Thank you for sharing your experince. It is really important to us to get to know your opinion, We apologize again for the inconveniences that you had at the begining of your stay, but we are really happy to hear that finally we got to meet your expectations and you enjoyed your stay! Also, we always love hear good reviews about our staff service, I am going to make sure they are congrated. It was wonderful having you here, we hope to see you again soon! Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They are amazing. The Chef Claudio is perfect. The staff from Numa restaurant is wonderful “Moises” “Sandy” “Raul”. And the bartenders Jamon and Alonso is wonderful. The catch of the day for dinner from Numa restaurant is amazing.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 3 weeks ago
Thanks for sharing your experience at Numa. We love to hear that you liked the service, our comments will be shared with our collaborators! Sincerly, Izla Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A beautiful hotel property on the island about 6 km from the ferry port and “el centro” de Isla Mujeres. Super excellent staff, kudos to Marco, Alexis, Kenya, Alonso-great service. Gorgeous rooms, awesome pool, great food, excellent choice!
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Give yourself plenty of time for arriving and departing from Cancun Airport. Research a reliable...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 3 weeks ago
Thank you for you review dear Anthony! We are happy to hear that enjoyed your stay and liked the service from our collaborators. Sincerly, Sophia E Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel and excellent service - especially from the bartender at the Sky Lounge at the roof top pool Obdulio. He gave us all the good information about restaurants and how to get around. So friendly and helpful.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Recepción Izla, Atención al huésped/Recepción at Izla Hotel
Responded 3 weeks ago
Thank you for your kind comments Dear Michael! I am going to make sure Obdulio gets congratulated. Soludos, Sophia E. Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$169 - US$297 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
123
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Claim Your ListingIZLA HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,642 Photos (Isla Mujeres, Mexico) - Tripadvisor
Frequently Asked Questions about Izla Hotel
Which popular attractions are close to Izla Hotel?
Nearby attractions include Women's Beading Cooperative (1.0 km), Paradise Luxury Yachts (0.8 km), and El Sagrado Corazon de Jesus (0.9 km).
What are some of the property amenities at Izla Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Izla Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Izla Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Izla Hotel?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Izla Hotel?
Conveniently located restaurants include Taboo Isla Mujeres, Madera Food & Art, and Fuego de Mar.
Are there opportunities to exercise at Izla Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Izla Hotel have airport transportation?
Yes, Izla Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Izla Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Isla Mujeres.
Does Izla Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Izla Hotel?
The staff speaks multiple languages, including English and Spanish.