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Na Balam Beach Hotel

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Na Balam Beach Hotel
Na Balam Beach Hotel
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784 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Pittsburgh
Reviewed 16 August 2013

My husband and headed to Isla Mujeres to snorkel with whale sharks. After landing uneventfully in Cancun, it took about 30 minutes by taxi to get to the ferry depot for the 20 minute ferry ride over to Isla Mujeres. After a five minute taxi ride, we arrived at Na Balm hotel. Two-thirds of the hotel is on the beach...

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Thank UnderwaterDiva
Edmond, Oklahoma, United States
Reviewed 15 August 2013

This is a great hotel. We were treated with respect and genuine kindness by front desk and cleaning staff. I must say that my boyfriend and I are minimalist when it comes to service needs as well as material needs. This is a great location if you just want to go and relax and enjoy the culture without feeling as...

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1Thank Faye S
McKinney, Texas, United States
Reviewed 13 August 2013

Hotel Na Balam is in an amazingly lovely spot and we enjoyed our 5-day stay immensely. The rooms are simple, but this is what we wanted. No TV, no phone, no radio, no room service. There IS air conditioning (and you will need it). The restaurant at the hotel was wonderful. The ceviche Balam was the best we had on...

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1Thank Sara S
Winston Salem, North Carolina
Reviewed 8 August 2013

Our second visit to Na Balam and we will return again and again! If you're looking for tranquility, peace and quiet, this is the place for you. Clean simple rooms with plenty of space, nice amenities, wonderful office and desk staff to greet and help you (Israel and Adely), and the one of the prettiest beaches on the planet, Na...

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2Thank Mary M
Cozumel, Mexico
Reviewed 6 August 2013

I booked a room directly with the Hotel and Front Desk at Hotel via phone, was told my room would be #9, a basic room on the second floor in front of the sea, terrace with a hammock. I was excited to go. When we were at the front desk for Check in, I noticed the room number was not...

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4Thank COZUMEL_ROCKS_24_7
Dover, Delaware
Reviewed 30 July 2013

My two teenage sons and I stayed here for a week--we just got back, in fact. What we liked about this hotel is how un-Cancun it is. If you are looking for a frenzy of activity, this place is not for you. If you are looking for a five star hotel with pandering staff, this is also not for you....

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1Thank Tony K
Northern California
Reviewed 28 July 2013

We used to love the NaBalam & came here for many summers. This year we stayed at another hotel on the island but came by to check out the beach and enjoy their superb piña coladas. The drinks are still as good as ever, but I'm sorry to say I can't say the same for the hotel. It looks rundown...

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2Thank Chelsea42
Dubai
Reviewed 25 July 2013

Although it's located at the North Beach, the service was not up to the standard. Upon arrival, the front desk lady (wish I knew her name, but there's only one lady anyway) was attitudy and rude and definitely needs training in customer service! When we complained to her about finding a crack in the sliding door in our room no.15,...

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1Thank YellowStarburst
Copenhagen, Denmark
Reviewed 22 July 2013

Great undisturbed place. Quiet and clean. Yoga across the road several time Good beach chairs. Getting food takes a while. Wifi in reception relatively well functioning but not able to make Skype calls. Will be back to see the whale sharks again and plan to stay at Na Balam again.

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Thank FlowerPetalBlooming
Dubai, United Arab Emirates
Reviewed 20 July 2013

The Hotel is located on the North Beach, the best beach on the Island, although the setup of the Hotel was nice this was bought down by the service, as I work in Hotels I know that service matters a lot to guests, this was proven otherwise by the Front Office clerk, we complained to her about the flaws in...

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1Thank AkramH2403

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs Beach Club & Restaurant
Oceanvs Beach Club & Restaurant
Cuisines: Caribbean, Seafood, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $177 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms by the Caribbean have nice breezes”
 of 5 bubbles YellowLabMom17, 17 Jan 2017 | Read review
“Enjoyed our room around the pool.”
 of 5 bubbles sunseekerTanya, 8 Jan 2017 | Read review
“I think the beach front near rooms 6-9 are located for best access.”
 of 5 bubbles Jim123462, 5 Jan 2017 | Read review
“Spring for a seaside--the poolside rooms don't reflect the overall quality of the staff or location.”
 of 5 bubbles FrannyElizabeth, 30 Nov 2016 | Read review
“we were room three right on the beach.”
 of 5 bubbles twinsmamma, 16 Sep 2016 | Read review
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