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Na Balam Beach Hotel

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Na Balam Beach Hotel
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769 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Dubai, United Arab Emirates
Reviewed 20 July 2013

The Hotel is located on the North Beach, the best beach on the Island, although the setup of the Hotel was nice this was bought down by the service, as I work in Hotels I know that service matters a lot to guests, this was proven otherwise by the Front Office clerk, we complained to her about the flaws in...

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1Thank AkramH2403
Chicago, Illinois
Reviewed 18 July 2013

This place is a nice change from traditional hotels. The bungalows are nice but in desparate need of renovation, the interiors are too run down. We only tried Felix restaurant on site, and it was absolutely delicious. The hot chocolate from the Palapa bar was good too. Breakfast is very basic: fresh fruits, bread and jam, tea or coffee. The...

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1Thank Serena S
Reviewed 12 July 2013

I rate Hotel Na Balam a 3 because they have the potential to be so much better. I would stay there again in hopes that management takes these reviews seriously and makes the necessary changes. I have spent many years all over the coast of Mexico and this was the first place that lacked so many simple amenities or features....

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1Thank Klutch3
New York City, New York
Reviewed 11 July 2013

First of all, Playa Norte is probably one of the best beaches you will ever go to. Absolutely beautiful. I would totally recommend this hotel because of the location, although I would travel a little further down the beach for a section that doesn't have much seaweed like in front of Na Balam. The hotel is nice and simple, great...

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1Thank Puretraveler
Reviewed 11 July 2013 via mobile

Service is average but the clean modern rooms are spacious and nice. The beach is the best on the island....good lounges, umbrellas & beach service. Not too crowded on this brach. Excellent piña coladas on the beach. A little pricey for what it is but if you want to be in Isla, this is probably the right place.

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1Thank blackska
Florida
Reviewed 27 June 2013

We were pleasantly surprised by Na Balam after reading a few rather negative reviews of the property. The hotel staff, including the front desk, were all very courteous and helpful. Anything we requested (an additional lamp, a hammock) were provided with a smile. The beds were hard, but it seems that is a given in Mexico. The room was spacious,...

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1Thank FloridaTravelernow
London, United Kingdom
Reviewed 20 June 2013

I love this place. The location is paradise right on the best beach on Isla Mujeres and the hotel is beautiful, low level and designed in the Mayan style, including flaming torches at the entrance in the evenings. The Service is good, the food is excellent - try the Mango Lassi or Balam drinks, the people friendly and i can't...

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Thank Sally B
Eugene, Oregon
Reviewed 20 June 2013

I had heard some negative reviews on this place and must say I found them to be totally unfounded. The staff was very nice and hard working.Not a day went by that I didn't see 2 or 3 workers cleaning or doing maintenance.The rooms were big and in good repair. We were given fresh towels and 2 bottles of water...

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Thank Shambree
Eugene, Oregon, United States
Reviewed 14 June 2013

The staff was great and very helpful. The beach was very clean and gorgeous. Our thatched roof hotel room leaked from the down pour that first night, but they were very quick to switch our room and even upgraded us. There is no tv or wifi in the rooms but there is so much to do in Isla Mujeres that...

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Thank pinkmeep
Washington DC, District of Columbia
Reviewed 12 June 2013

My boyfriend and I stayed for a week at Na Balam at the end of May, 2013. It was the best beach we've been to yet! There isn't a nicer part of the beach to stay on anywhere on the island. The rooms were simple, no wifi or tv, but it was exactly what we wanted to get away from...

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Thank mjdiemer

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs Beach Club & Restaurant
Oceanvs Beach Club & Restaurant
Cuisines: Caribbean, Seafood, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $162 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
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over a year ago
Meredith, New Hampshire

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spring for a seaside--the poolside rooms don't reflect the overall quality of the staff or location.”
 of 5 bubbles FrannyElizabeth, 30 Nov 2016 | Read review
“we were room three right on the beach.”
 of 5 bubbles twinsmamma, 16 Sep 2016 | Read review
“We loved our suite with private plunge pool. It was close to the restaurant.”
 of 5 bubbles texan75225, 8 Sep 2016 | Read review
“Great service, beautiful beach front, wifi available in reception.”
 of 5 bubbles lauterbache, 13 Jul 2016 | Read review
“Bring bug spray.”
 of 5 bubbles SABoy, 8 Jul 2016 | Read review
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