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Hotel el Paraiso

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04/06/2017 05/06/2017
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17 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Reviewed 6 days ago NEW

Dirty, unsafe, rude staff. That sums it up. If I could give this hotel less than one star, I would. I booked a room here for a two-day trip to Isla Mujeres and walked smack dab into one of the most upsetting booking experiences I've ever had. To start, the guy at the front desk was playing on his cell...

Thank Ashley A
Placencia, Belize
Reviewed 21 September 2016

Cold air conditioning, reasonably comfortable beds, the staff are helpful and happy to get you more towels, extra pillows or anything else you need. The shower didnt have strong water pressure but it got the job done. For the price, which is excellent, you get quite a lot. Minifridge in the hotel room is a great perk and there is...

Thank Lyra S
Reviewed 11 August 2016 via mobile

Darwyn was the kindest host we could have hoped for. He met us with a smile and such enthusiasm at the start of our stay. The hotel has a great sense of fun about it and the entrance is beautiful. If you are looking for somewhere relaxed, close to the port and with great staff this is your place!

Thank james w
Reviewed 17 July 2016 via mobile

My first day there I was joining my friend.The a c was leaking but it got fixed as soon as I told them. 2 days later , no hot water. I was only there for a week. They could use some repairs and maintaining things there. I would pay more for a properly up kept place.

Thank Ricki-Jean , P
Minneapolis, Minnesota
Reviewed 27 April 2016

We had a really nice stay at Hotel Paraiso in Isla mujeres. It is definitely not luxury but there is great value for your money. The room had everything we needed, and house keeping came every day to change the sheets and give us fresh towels. The room included AC which kept it nice and cool and our unit had...

Thank ElizabethMPLS2015
Sarasota, Florida
Reviewed 27 November 2015

This is a basic hotel, but very clean and relatively close to all the old town activity. The people that run this hotel go out of their way to make their guests comfortable. I arrived as a stranger, a guest of other hotel guests, and felt that I was leaving as a friend. However, casual visitors should be aware that,...

Thank Boothbayharborgirl
La Paz, Mexico
Reviewed 24 September 2015

This is my third stay at Hotel el Paraiso. It is my favourite place to stay on Isla Mujeres. The midrange price can fit any budget. The rooms have everything you will need for a comfortable stay. Beds are comfortable. Ceiling fan, air conditioning, tv, microwave and fridge. There is a nice pool and a treed courtyard. The rooms are...

Thank Diannkehler
Reviewed 20 October 2014 via mobile

Stayed here with my daughter, aunt, mother and elderly grandmother. Loved it. Everyone, including the kids were friendly & helpful going out of their way to ensure we were happy & comfortable with every aspect of our stay. My daughter forgot her ipod charger, they found one for her. They put an extra bed in our room. They put extra...

1Thank Lisa T
Austin, Texas
Reviewed 18 August 2014

Just returned from 2 nights at Hotel el Paraiso. Arrived to Isla with no reservations and spotted the place from the ferry and walked over. Staff and owner all very warm and easy-going. Stayed on the ground floor outside of the pool next door to where it seems the owner lives/works. There are no noisy clubs near by and the...

1Thank Melissa S
Vancouver, Canada
Reviewed 27 March 2014

well, THE ROOMS WERE CLEANED EVERYDAY, IF WE ASKED FOR ANYTHING, THEY PROVIDED. I took my three grown children there with me, the rooms are large, they accommodated an extra single bed,..Very nice people, very safe, nice pool, no one really used the pool except to cool the feet, as the ocean water right across the street. , but a...

2Thank metravel88

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04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
El Paraiso is a fairly new hotel located in downtown Isla Mujeres. All rooms have balconies with a perfect view of the Caribbean Ocean and downtown Isla Mujeres. Our rooms are super large and convinient.Each room is equipe with a small fridge, microwave,tv and hot water. The hotel has a small pool between both builings. Free internet service. ... more   less 

Additional Information about Hotel el Paraiso

Address: Calle Uribe # 8 | Colonia Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $122 - $159 (Based on Average Rates for a Standard Room)
Number of rooms: 18
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Paraiso staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor room was a tad noisy. Top floor may be quieter and may have better views. Wifi was available in the Lobby.”
Boothbayharborgirl, 27 Nov 2015 | Read review
“Some rooms have balconies, and some do not. all have an outdoor seating area.”
Diannkehler, 24 Sep 2015 | Read review
“If booking ahead ask to be on the second floor, there is no lift and in busier times they may put you on the 3rd. The high ceilings make it quite a trek.”
StandingReservations, 27 Dec 2013 | Read review
“Some rooms have over-sized baconies, others have south and west facing windows.”
KathryneG, 16 Jan 2012 | Read review
“try to saty on the second or third floor, they have the best view”
sandrao87, 10 Aug 2011 | Read review
5 of 5