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Mia Reef Isla Mujeres

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1,792 Reviews from our TripAdvisor Community

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Showing 1,521: English reviews
Kemah, Texas
Reviewed yesterday NEW

I'm a world traveler, had been to many beautiful countries, island and so on, but this one turn out to be my number#1 awesome & favorite place to be and maybe one day call it home. Best customer service, awesome views...steps to the sand, waves reaching the reefs under my balconies...ocean, beach and the reefs all together in one of...

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1Thank Lia D
Albuquerque, New Mexico
Reviewed yesterday NEW

My husband and I visited this resort in November, right before Thanksgiving. We had a great time, but only because we are not fancy people. Here's my honest review: PROS: Our room had an AMAZING ocean view that we couldn't get enough of. We watched the sunrise nearly every day. We really enjoyed the food (we love spicy food). We...

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1Thank browning13
N.Y.
Reviewed yesterday NEW

Mia Reef is located on Playa Norte and truly can be its own private Island. Everything about the surroundings are stunning from the sandy white beaches to the coral cliffs. My wife and I visited in October 8 days 7 nights. Hotel: Small Quaint and private. The grounds and rooms are well kept. You have to go across a small...

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2Thank fasteddieNy
Reviewed yesterday NEW

We greatly enjoyed our stay at the hotel. The rooms were nice. The staff was excellent. The alcohol was plentiful and free. All of these aspects earn an "easy A". The black eye is food. The breakfast is an A. Lunch / snack is a B (hot dogs, hamburgers, simple but fine for snack, acceptable lunches). Dinner was a C....

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1Thank Lawrence B
Reviewed yesterday NEWvia mobile

I always have a great time in Isla Mujeres. First time at Mia, previous year it was still under construction. The bar staff (to Delfina, Carlos, Abel, Gabriela, Rajiv, isle, Jen, Luis!) is awesome and the guys with the civiche ( Roberto and MARIO!)are so friendly. (Francisco) My room was great with an ocean and beach view, I could enjoy...

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1Thank cee tee t
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear cee tee t: It is amazing to read your amazing comments. We strive to provide the highest levels of service and it is certainly a pleasure to read that this was the case with you during your most recent visit. Thank you for providing names of the staff that went above and beyond in assisting you. We will be...

Reviewed 2 days ago NEW

The resort is getting old and in need of some repairs. A walkway missing bricks was roped off in one spot but not in another, and never worked on while we were there. Room cleaning was typically not done until between three and five in the evening. Calling/talking to manager didn't help to get it done earlier. Toilet clogged and...

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Thank Louise M
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Louise M Thank you so much for your review. We're glad to hear you had fun for all the family while you were at MIA REEF ISLA MUJERES. Also, we would like to apologize for the situation about the repairs, of course we try to keep the resting areas as quiet and clean, please be sure further meassures will...

Reviewed 2 days ago NEW

We have been to the Mia Reef 3 or 4 times over the past few years and really love the place. It has now become an "all inclusive" which I suppose can be convenient though we liked it just as well when it was only a hotel. In any case, the location is the best on the island and the...

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2Thank WendyCalifornia
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Wendy: Thank you for your very kind feedback! We are delighted of reading that your recent experience at Mia Reef Isla Mujeres was simply awesome as well as we are honored on reading so many names from our staff, we are very proud of the amazing people that we have as part of our team. One of our main...

Marietta, Georgia
Reviewed 2 days ago NEW

location location location. Thanks Rosalfo, Abel, Gabriel, Luis moo, Henry, Aracely, Ilse, Luis Bartender . Great buffet every day, great service, great snorkeling. Located on north tip of island on a lagoon.

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1Thank Linda N
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Linda Thank you so much for your review. We're pleased to hear about your positive experience at MIA REEF ISLA MUJERES as we're constantly working to improve and make sure every single time you stay with us feels unique and special. Thank you for the confidence, MIA REEF ISLA MUJERES will be waiting for you! Cordially, Horacio Aguilera General...

Amsterdam, The Netherlands
Reviewed 2 days ago NEW

Intro Also this year we were privileged to come to Isla Mujeres again. For the 5th time in a row we came during the December holidays to this beautiful Mexican getaway. If you want to escape the MegaMalls and MegaHotels and MegaBeaches, Isla Mujeres still has its Mexican charm, although it’s ‘crowded’. This year we stayed in several hotels, some...

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2Thank MP641
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear : Thank you so much for being our guest during your recent visit to MIA REEF ISLA MUJERES, and for taking a moment to provide such a wonderful review of your stay. Also, we would like to apologize for the situation about thehot water, we had a huge problem with the pipes, please be sure further meassures will be...

Houston, Texas
Reviewed 5 days ago NEW

Mia Reef is on a great little island off the tip of Isla Mujeres. If you don't arrange for transportation it's quite the hike, and the bridge at the end is somewhat treacherous with luggage. When we arrived we had to haul our luggage up the front steps. We arrived at the front desk and they assigned us to a...

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3Thank Susan R
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Susan R We’re pleased to know you enjoyed your beachfront accommodations. Waking up the sounds of the ocean is something I will never tire of. On behalf of our team, we hope that you can come back soon for another adventure in paradise. Sincerely, Horacio Aguilera General Manager

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $277 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mia Reef Isla Mujeres 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
#5 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Mia Reef Isla Mujeres staff and other travellers.
308 questions
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Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

7 months ago
Hegins, Pennsylvania

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suite”
 of 5 bubbles 484liad, 17 Jan 2017 | Read review
“Most Beautiful Beach, EVER.”
 of 5 bubbles browning13, 17 Jan 2017 | Read review
“Villas not facing the resort beach are quiet and have beautiful views.”
 of 5 bubbles louisemY2155JQ, 16 Jan 2017 | Read review
“The ocean view side is stunning though the breaking waves are really loud.”
 of 5 bubbles WendyCalifornia, 16 Jan 2017 | Read review
“all have ocean view”
 of 5 bubbles J7394DSlindan, 16 Jan 2017 | Read review
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