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Hotel Secreto

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Hotel Secreto
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324 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Houston, Texas
Reviewed 4 days ago NEWvia mobile

We were here for a long weekend. While the view is pretty, there is no real beach access. No onsite restaurant. Can't flush toilet paper due to island. We had to go out for food nearby - most of which was not in air conditioned restaurants. It is a pretty hotel, but not up to standards of luxury.

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Helpful?
Thank kschroen
Oregon
Reviewed 1 week ago

We are frequent visitors to Hotel Secreto for many reasons, but the bottom line is that it is quite simply... perfection! From the second we arrive to the day we reluctantly depart, not a single detail is missing. Omar, Rogelio, Victor, Williams and Jose go above and beyond to offer genuine top-notch customer service. We also very much appreciate that...

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Helpful?
Thank LolainBend
London, United Kingdom
Reviewed 1 week ago via mobile

We stayed at the hotel secreto for 3 nights and absolutely loved it! All of the rooms look out onto the pool and sea offering a stunning view. The rooms themselves are huge with a large sofa and the loveliest kingside bed! There is a complimentary continental breakfast provided which can be eaten in the room, the room's terrace or...

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Helpful?
Thank mcrj_11
Brussels, Belgium
Reviewed 2 weeks ago via mobile

Well located on the island, close enough to be at walking distance to center but remote enough to avoid the noise and the crowds. Boutique hotel with each a vast room, somewhere smaller bathroom and comfortable terrace in front of the common pool (spectacular) The beach is few meters away but not convenient to swim, too wavy and rocky. Walk...

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Thank chriscorti
Montreal, Canada
Reviewed 2 weeks ago

Beautiful property! Private, relaxing and beautiful views. We have stayed at many properties on the island over the years and Secreto is by far our favourite to date. Short walking distance to restaurants and bars, groceries and Playa Norte....but a private oasis to avoid the crowds. We will be making this our destination of choice when we return to Isla....

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Helpful?
Thank Williamontreal
Lugano, Switzerland
Reviewed 3 weeks ago via mobile

The hotel was an absolute disaster. The very strong smell of mould and humidity was present everywhere, and the rooms were very humid and damp, couldn't leave the Luggage open otherwise the clothes would get damp. When we went it was kind of a ghost hotel, the rooms were all empty and there was literally only one person working between...

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Thank Camilla-Lugano
Engadine, Australia
Reviewed 4 weeks ago via mobile

Great boutique hotel with the service to match. The location is perfect to the beach, downtown shops, bars and restaurants. They have a bar service with delicious cocktails. The rooms,gym, view and pool were all amazing. I can't fault this hotel in any respect. I would stay here and recommend this hotel to my nearest and dearest! - must stay...

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1Thank court102233
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 12 December 2016 via mobile

Great week at Hotel Secreto. The personal attention by the staff differentiates this boutique hotel. Hidden behind a large wooden door and sitting on a small secluded beach yet a five minute walk to multiple restaurants, bars, and beautiful playa norte allows for the best of both worlds. Only twelve rooms and a small lobby bar yet if you would...

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1Thank A TripAdvisor Member
Australia
Reviewed 27 November 2016 via mobile

Very nice hotel. Pool was stunning to look at against the backdrop of the beach. Great location. A few points for improvement. Check in.was awkward. No one greeted us when we arrived and there were 3 or 4 staff present and we could not quite work who was to check us in. We were not orientated to the hotel ie....

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4Thank kateycAustralia
Reviewed 20 November 2016 via mobile

Behind a secret door the hotel lives up to its name ... The photos on the web look very swish and it is lovely but a tiny bit shabbier around the edges it felt like it needed just a little more love ! It has amazing potential but is somewhat lacking in atmosphere ... We couldn't quite put our fingers...

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3Thank Hotelgoddessqueen

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 

Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $369 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Secreto 3.5*
Number of rooms: 12
Reservation Options:
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres
Hotel Style:
#6 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Secreto staff and other travellers.
8 questions
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Questions? Get answers from Hotel Secreto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms offer quick access to the pool and still have the ocean views.”
 of 5 bubbles Williamontreal, 5 Jan 2017 | Read review
“As far as I could tell, all rooms face the ocean.”
 of 5 bubbles PurpleBento, 18 Sep 2016 | Read review
“Higher rooms have better views.”
 of 5 bubbles texan75225, 28 Aug 2016 | Read review
“third floor ... middle room....great view overlooking pool and out to the water”
 of 5 bubbles joyb880, 21 Jul 2016 | Read review
“request a room on 3rd floor or pay for a room on the 4th floor for the best views!”
 of 5 bubbles selenac9, 12 May 2016 | Read review
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