We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Isla Mujeres Palace

1,265 reviews
Save
Traveller (1291)
Room & Suite (345)
Storyboard
Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(66 reviews)
“chef's dinner”(50 reviews)
“concierge room”(18 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Isla Mujeres Palace
Offers & Announcements: Package Deal
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$596.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Isla Mujeres hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "69ee9f605fc0407bbb8d3de251b80c43", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":807936,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35114456],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":3,"year":2018},"checkout":{"day":7,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":596,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"69ee9f605fc0407bbb8d3de251b80c43","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":851,"lowestMetaPrice":596,"additionalPartner":false,"highestMetaPriceDisplay":851,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":851,"lowestMetaPrice":596,"highestMetaPriceDisplay":851,"hotelName":"Isla Mujeres Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjY5ZWU5ZjYwNWZjMDQwN2JiYjhkM2RlMjUxYjgwYzQzIiwiQUlLIjoiMTE0N2Y0MTMyMTU2NDZiZThiYjIzODNkODJkMDBlZDIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/03/2018", "checkOut": "07/03/2018", "lowestPrice": "US$596", "hasDates": true, "hacComplete": false, "contentIdMappings": {"35114456":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,265)Write a Review
Filter reviews
1,098 results
Traveller rating
799
204
59
23
13
Traveller type
Time of year
LanguageEnglish
More languages
799
204
59
23
13
Show reviews that mention
All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barturtle farmall inclusive resortspa servicescouples massagesea grass
FilterEnglish
Updating list...
1 - 5 of 1,098 reviews
Reviewed yesterday

This is our third year in a row to this piece of heaven! The resort and the people who work there are the absolute best! A big shout out to Eduardo and Roxana for going above and beyond the normal with the out of gas...More

2  Thank DTrice
Reviewed 4 days ago

We stayed at Isla Mujeres Palace from Feb. 9th to the 16th. Coming from Minnesota we were ready for a warm get away. We felt so pampered, and relaxed. The staff at the Palace really goes out of the way to make sure you are...More

2  Thank Michelle A
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 days ago

Dear Michelle A, thank you very much for taking the time to share your recent "warm get away" experience here with us and we are pleased to learn that you had such a wonderful time here at Isla Mujeres. To make you feel, to be...More

Reviewed 5 days ago via mobile

Read the reviews and the one consistent thing you will see is the staff is what makes this place special. This was our first time on an all inclusive resort type holiday and while it’s not for us, I feel compelled to write this review...More

5  Thank Review2010037
Reviewed 6 days ago via mobile

The good and bad. On arrival we were greeted with cold towels and drinks and then shown to our room. Resort view which turns out to be a tree and nothing else. Although the balcony is very private which is nice. The room is large...More

3  Thank Sharon O
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 days ago

Dear Sharon O, thank you very much for your detailed report and for all your comments during your stay. We are glad to learn that you had a fantastic time and to have you back, as you mentioned, would be an honor for us. Thank...More

Reviewed 6 days ago

There is nothing like starting out your visit with a private boat ride right to the dock of the resort. It should be noted that there are some restrictions for this method of getting to the resort. We were greeted by David at the front...More

Thank swinay
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 days ago

Dear swinay, Thank you very much for such a detailed report about your recent stay here at Isla Mujeres Palace. With the focus on details you have and your level of observation we are thank for every comment and glad to learn that you had...More

View more reviews
PreviousNext
123456220
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$407 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$407 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1291)
Room & Suite (345)
Pool & Beach (320)
Dining (182)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
mark b
18 February 2018|
Answer
Response from IMP_Econcierge | Property representative |
Dear Mark B, Please be so kind to read your private messages it will be my pleasure to assist you with this. Cordially, Karla Corona e-concierge Zona Riviera
0
Votes
Google Translation
Audra S
18 February 2018|
AnswerShow all 2 answers
Response from IMP_Econcierge | Property representative |
Dear Audra S, Thank you so much for contacting us. please be so kind to send an e-mail to info @ palaceresorts . com they will be happy to assist you with this matter since they can book for you and provide you the... More
0
Votes
Google Translation
kierenstarr
12 February 2018|
AnswerShow all 2 answers
Response from IMP_Econcierge | Property representative |
Dear kierenstarr, Thank you so much for contacting us, our lobby bar closes at midnight, please be so kind to download the Palace Resorts app where you will be able to find more information. We look forward to your... More
1
Vote
Google Translation
PreviousNext
12345691
Room Tips
"The oceanfront rooms are beautiful!"
Read review
"Pool side or ocean view rooms. Our room was facing the driveway/lobby area, but we did not mind it."
Read review
"This is a smaller hotel setting and more intimate. Recommend an ocean view( but most rooms are anyways)"
Read review
"oceanview is best, and from reports by other guests, the quietest."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing