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04/02/2018 05/02/2018
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    Isla Mujeres Palace

    Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
    +1 800-635-1836
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    04/02/2018 05/02/2018
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     42 people are viewing this hotel
    US$851
    US$596
    SAVE US$255
    US$851
    US$596
    Traveller (1270)
    Room & Suite (319)
    Storyboard
    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “resort credit” (65 reviews)
    “chef's dinner” (49 reviews)
    “concierge room” (17 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Isla Mujeres Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,242)
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    11 - 15 of 1,075 reviews

    Reviewed 2 weeks ago

    Being Travel Agents at Perfect Reflections Travel, we were always skeptical about staying at Isla Mujeres Palace since it is a small resort and has one major restaurant. To our surprise, we were blown away with the ultra high quality of service and the amazing...More

    3  Thank Toni J
    Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 weeks ago

    Dear Toni J, first of all thank you very much for your feedback about your recent stay with us. We are not only glad to learn that you had an exceptional experience, but that so many of our team, especially the Front Desk team, could...More

    Reviewed 3 weeks ago

    Isla Mujeres Palace holds a special place in our hearts. We have gone there 4 years in a row and simply love it. We go back for two main reasons: Of course we love the beauty of the island and the very tranquil atmosphere at...More

    1  Thank SrConnors
    Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 weeks ago

    Dear SrConnors, thank you very much for such kind words and the honor to have special place in your heart. I will happily share your words with the entire team and the mentioned once in particular. It is very easy to just say, it was...More

    Reviewed 3 weeks ago via mobile

    Visit started off a touch shaky before we even left- arranging the Airport Transfer with The Palace by email was painful at best. Thanks to Giselle in reservations(different department) we finally were able to confirm we had a transfer less than 24h before our arrival...More

    Thank RumJOro
    Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 weeks ago

    Dear RumJOro, thank you very much for taking the time to share your entire experience of your recent stay here with us. It is important for us to learn that you had a fantastic time here at Isla Mujeres as you positive experience is our...More

    Reviewed 3 weeks ago via mobile

    If you ever want to experience the ultimate luxury where everyone knows your name, visit here. It is a small property of only 80 rooms but the food, beach, pool and staff are amazing. Boris is your entertainment coordinator and will take great care of...More

    2  Thank MikeK_72
    Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 weeks ago

    Dear MikeK_72, We are glad to learn that you had such a fantastic time and that you enjoyed the services and facilities and as well the Island in general. Thank you for acknowledging the staff and Boris in general, it will be my pleasure to...More

    Reviewed 3 weeks ago via mobile

    Our stay at the Isla Mujeres Palace was just what the Dr. ordered. ALL of the staff was fabulous. I will single out Wilma for remembering exactly what we liked for breakfast each morning, including bringing us champagne without us having to ask. Nice touch!...More

    2  Thank braizes8
    Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 2 weeks ago

    Dear braizes8, thank you very much for such kind words about your recent stay here at Isla Mujeres Palace. We are glad to learn that you had such a wonderful time and that the entire staff could make you feel to be in the right...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$404 - US$709 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Isla Mujeres
    • #1 Top resorts Hotel in Isla Mujeres
    • #1 On the Beach Hotel in Isla Mujeres
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 62
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Orbitz, Travelocity, TripOnline SA, getaroom.com and Evoline ltd so you can book your Isla Mujeres Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Isla Mujeres
    • Also Known As
    • Isla Mujeres Palace Hotel Isla Mujeres ,
    • Hotel Isla Mujeres ,
    • Palace Hotel Isla Mujeres
    Add Photo Photos
    Traveller (1270)
    Room & Suite (319)
    Pool & Beach (304)
    Dining (174)
    Hotel & Grounds (825)
    Bathroom (14)
    Business Centre & Event Rooms (10)
    Family and Play Areas (3)
    Nearby
    Nearby HotelsSee all 38 hotels in Isla Mujeres
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    Nearby Restaurants
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    Limon
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    Oscar's Grill
    705 reviews
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    Mar-Bella Rawbar & Grill Isla Mujeres
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    Nearby Attractions
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    Tortugranja (Turtle Farm)
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    442 reviews
    .61 km away
    Ask a question
    Questions & Answers
    BonnieDela
    19 January 2018|
    Answer
    Response from GM_Playacar_Palace | Property representative |
    Dear Bonnie Dela, Thank you so much for contacting us, please be so kind to read your private messages, it will be a pleasure to assist you with this. Cordially, Karla Corona e- concierge Zona Riviera
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    BonnieDela
    18 January 2018|
    Answer
    Response from SusieQ1967 | Reviewed this property |
    I just messaged them on trip advisor same as you have done here and they usually get back to you in 24 hours. They have amazing customer service... enjoy
    1
    Vote
    Jennifer S
    4 January 2018|
    Answer
    Response from GM_Playacar_Palace | Property representative |
    Dear Jennifer S, The Resort is adults only which means you and your friend are more than welcome to stay with us,I am sure you both are going to enjoy yourselves with us. Please if you need further assistance don't... More
    1
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    Room Tips
    "Higher floors have better views"
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    "Lower numbered room will produce better view."
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    "Try and get an ocean view and also see if there is a room a bit a part from others because the walls can be a..."
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    "Take advantage of the room service. Avoid rooms that are close to 122. Your view will be greatly diminshed"
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