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Isla Mujeres Palace

Bookit.comUS$474*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Isla Mujeres Palace
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1,118 Reviews from our TripAdvisor Community

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Showing 975: English reviews
Durham, North Carolina
Reviewed 15 February 2016

My husband and I stayed a week at this beautiful resort. It was my first experience at an all-inclusive and the staff were incredible. My husband had stayed at others before, but was amazed that the staff here seemed to be on a 1:1 ratio with the guests. We were given flowers and beverages and a refreshing wet towel as...

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Helpful?
5Thank Nancy H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Nacy H, Thank you very much for sharing an amazing review about your recent stay at Isla Mujeres Palace and for taking the time to single out each person who made your stay so memorable. Thank you for your kind comments about Christina, Angeles, Rosa, Roger, David, Pilar, Lourdes, Jorge, Nyla, Omar, Maryan, Rosa, Crystal, Saul, Pedro, Uriel,...

Green Bay, Wisconsin
Reviewed 15 February 2016

If you're looking for night life go to the Sun or Moon Palace in Cancun. The Dolphin Adventure was great, I would even do it twice if I went back. Go to town and rent the Golf carts for a day to see the whole Island. Use resort credit on tours and golf otherwise it's not worth the 16% service...

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Helpful?
1Thank Jim M
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Jim M, Thank you for taking the time to write a comment about your recent stay at Isla Mujeres Palace. Your suggestions about our partner’s store prices will help us to improve our offer to our guests on how to spend their resort credits. It is good to hear that you enjoyed the Dolphin Adventure, and that everything...

Reviewed 12 February 2016

The accommodations and food and drinks are great. We have never stayed at an all inclusive hotel before and usually have a rule that we never eat where we stay as we like to experience different things. This was a good choice for this trip and we never got tired of the food offerings. We experienced some new foods and...

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Helpful?
2Thank Walter P
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Walter P, Allow me to thank you for your review and for taking time to share your experience of Isla Mujeres Palace with other Trip Advisor readers. Your positive comments are greatly appreciated and I have passed on your kind words to the team who always try to do their best to meet our guests’ expectations. Thank you also...

Reviewed 11 February 2016 via mobile

My mom and I recently stayed at Isla Mujeres Palace. We wanted to do the all inclusive thing, and it was our only option. I was a bit hesitant because it's a bit far from downtown, but it was worth it. The hotel staff take excellent care of you. Yalloy ended up being our waitress several times, and she was...

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Helpful?
1Thank Taylor G
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Taylor G, I truly appreciate your kind words about your recent stay at Isla Mujeres Palace. Thank you for your comments about the location, the property, the beach and the staff, please be sure that I will personally congratulate them for their excellent service. I appreciate your feedback be sure we take into consideration all our guests comments. We...

Sterling, Virginia
Reviewed 10 February 2016

We booked the week at Isla to avoid crowds because of the US Holiday at the beginning of the week. Great decision, it was not crowded and we met one couple who came from other Palace resorts to get away from crowds. We are Palace members and enjoy many benefits with our membership, but the staff always remind us why...

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Helpful?
2Thank Chris B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Chris B, Thank your for sharing your comments about your stay at Isla Mujeres Palace. We always do our best to make our guests feel relaxed and enjoy their time with us, and it is good to know that this goal was achieved. I will personally share your comments with Roxana, Antonio, Dario, Ariana, Wilma, Josefar, both Jorges, the...

Spofford
Reviewed 8 February 2016

The Palace experience is still satisfying after several years and as many seven-night stays at different Palace resorts. The surprises of the Isla experience were many: the stylish renovations and new furnishings around the resort; the tasty buffets and the creative menu selections; the relaxed resort atmosphere complemented by the diverse experiences available on the island; and the pleasing views...

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Helpful?
3Thank Mark B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mark B, I feel thankful we have had the opportunity to host your recent holiday at Isla Mujeres Palace. I am glad to read our staff has been a significant part of your excellent experience with us, please know Christina, Jorge, Pedro, Wilma, Edwin, and Christian will be recognized for the outstanding service provided during your stay. Allow me...

Reviewed 8 February 2016

TLDR; Go here. It's unbelievable. My first TripAdvisor review, because this place is so spectacular. The staff makes you feel right at home; they become friends. From the moment you walk in, they give you a beverage and the women flowers. Hand you a cool towel, and take you upstairs to your room and get you settled in. The room...

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Helpful?
4Thank Nick T
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Nick T, Thank you very much for such a complete review about your recent stay at Isla Mujeres Palace. Our priority is to provide our guests with unforgettable experiences and is an honor to know our staff was able to make of your stay and incredible moment. I am so pleased to read that you enjoyed, the property, food,...

Hummelstown, Pennsylvania
Reviewed 5 February 2016

We had a VERY nice stay at the Isla Mujeres Palace Resort. I liked this resort better than any of the others where I've stayed (3 or 4 others on the mainland). I'm not a person who is really into the spas etc. so that accounts for some of it. I read a lot of TripAdvisor comments before going so...

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Helpful?
Thank Ronald H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Ronald H, Thank you very much for such a complete review and for share your recent experience at Isla Mujeres Palace with Trip Advisor readers. I am glad to read how much you enjoyed your stay with us, I truly appreciate all your comments and suggestions about the property, service, rooms, services, food and the Island; be sure that...

Rocky Point, New York, United States
Reviewed 4 February 2016

Spend a week at Isla Mujeres Palace in Jan. 2016. The yacht the booking office promised would take us directly to the dock of the hotel- ended up being a taxi to the ferry, a ferry ride and another cab to the hotel.. Heard that story repeated by numerous guests while we were there ( We did however get a...

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1Thank GingerF897
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Ginger F, Allow me to thank you for your review about your recent stay at Isla Mujeres Palace. Let me share with you that Antonio, Omar, Ariana, Sharani and Jorge have been congratulated for their excellent service. Our mission is to make every stay as close as possible to perfection and it is with great concern I read about...

Reviewed 2 February 2016

We want to say that this years holiday to this resort was more than what we expected. The renovations that have been done to the resort in 2015 were done very well. The main dining area is all glassed in from the outside elements. This allows for air conditioning. There are wonderful covered out door seating areas, as well as...

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Helpful?
2Thank Lukescafoldwalker
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Lukescafoldwalker, Thank you very much for taking the time to share your recent experience at Isla Mujeres Palace. It is truly pleasant to know how much you enjoyed your stay at our Resort and how much we exceeded your expectations with the service and attention provided by our staff. Allow me to thank you also for your kind words...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $447 - $781 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
209 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room”
tonycI374QN, 22 May 2017 | Read review
“All rooms are great but pool view was lovely!”
MichaelaEccles, 21 May 2017 | Read review
“Room with ocean view”
joehB4474RR, 17 May 2017 | Read review
“I booked an Ocean Front room, the pool view rooms do not compare to the Ocean Front views of the Sunset and hearing the waves every morning”
jenniferwL4469HM, 7 May 2017 | Read review
“Our room had an excellent view of the pool and the beach. Not all rooms do, so request an ocean view when making your reservation.”
Granniejo, 21 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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