My husband and I have been to Merida many times. We always stay at the Hyatt Regency and book a room on the club floor. The hotel is an older property but in a great location, walking distance to paseo de Montejo and a short taxi ride to the plaza major. Our room on the top floor, the 18th floor, was recently renovated, looked good and was comfy and good size. The club lounge on the 17th was also recently renovated. Evening hours d’oeuvres were great. The buffet breakfast was also superb, a combo of real Mexican and American food offerings. There is a nice grand lobby. Staff are nice.
This was my second time staying here. On this trip, I needed a very early check in and as a globalist, they made my room available super early which I appreciated after my red eye. Breakfast and the property are really nice. Lots of construction as they are redoing a large part of the hotel. Pool area is mediocre. Staff is great. Regular rooms are mediocre but the suites (which I stayed in on a previous trip) are amazing! Hotel location is decent depending what you want to do. Overall had a great stay.
Staying at a Hyatt may feel like you are betraying the purpose of experiencing Merida in its pristine cultural beauty, however The Hyatt is Merida is full of wonderful Mayan hospitality and accents. It sits central to all that is beautiful about Merida! Amazing Mayan cuisine to wonderful Mayan hospitality in every smile you will encounter from the staff.
Hotel and staff are everything you'd expect from a top-rated Hotel in any part of the world. Staff gladly assisted me on things like translating menus, booking cars from the Hotel to any destination. Breakfast is a mix of all the best foods, perfect way to start your day. The Lounge upstairs and amazing view in my room were the perfect way to close out the night. P.S. Great location! walking distance to all the best food and entertainment. You won't regret booking here.
Friendly staff, great dining and perfectly situated near all the central attractions of Merida...Will defiantly be back ... Rooms are comfortable, breakfast spread is excellent and was every meal we had...
excellent location rooms are very comfortable Breakfast amazing Ive never seen a buffet as big with so many selections .Staff outstanding .One of the best Hotels Ive stayed in with Hyatt GYM GREAT POOL AREA GREAT VERY COMFORTABLE HOTEL
Time to get a new chef! Restaurant Today we had one of the wrost Breakfast I have had in Years. $270 mxp each for the American Breakfast. I asked for eggs over easy I got eggs well done I asked for home fries they gave me three little potatoes and I asked for breakfast sausage and I got one chicken hot dog cut up. The orange juice was warm, and the toast was cold. The waiter Victor was very good. Chef Bob Lissandrello Yucatan Food Critic
Was everything you'd expect from Hyatt hotels. Had terrific view from room and outstanding breakfast. Friendly and professional staff. Wish it was closer to Centro, but that's only a short cab ride away. Conveniently located close to Paseo Montejo.
Amazing staff, amazing food and drinks. Excellent location and easy for Uber to find us. Had their Sunday brunch and would have kept eating if my stomach would have allowed it. Hotel was clean, pool area was excellent. Highly recommend!
Amazing location, right off Paseo de Montejo. The Regency Club is totally with it, especially the buffet breakfast. Pool and rooms were great. Great place for kids. Wish the Regency Club snacks were more vegetarian and vegan friendly.