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The hotel seems to have been recently remodelled.. at a budget. Windowframes across the hallways falling apart and dirty, "terasse" door could barely be opened. The rooms are spacious and have all you need.. Very basic. The pool is a small waterhole with VERY cold...More
1 Thank Peter E
Response from Carlos E, Guest Relations Manager at InterContinental Presidente MeridaResponded 1 week ago
Dear Peter E;
Thank you for taking your valuable time to share your comments about your stay at the hotel.
I am very sorry that we have not fulfilled your expectations; All your comments are very important for us, since they help us to improve...More
My wife and I stayed five nights at the Presidential Intercontinental Hotel. We liked the location of the hotel and its historic neo-colonial Mexican architectural style as opposed to some of the new glass-and-steel hotels that could be anywhere in the world. Our room was...More
2 Thank DMGAmes_Iowa
Response from Carlos E, Guest Relations Manager at InterContinental Presidente MeridaResponded 4 weeks ago
Thank you for your comments and your score.
Guest Service Agent
The hotel is very nice in a very good location. We loved the rooms, spacious with natural light and a very comfortable bed. Angel did our room and he was the nicest person, he took care of our belongings and the room was always spotless....More
1 Thank bbarrag2
Response from Carlos E, Guest Relations Manager at InterContinental Presidente MeridaResponded 2 weeks ago
We thank you for your words and the time you took to share your experience at the Presidente InterContinental Villa Mercedes Merida Hotel following this important platform.
Being willing to serve you from the moment you step on our property is a matter...More
A quiet, upscale and comfortable hotel. We stayed for four nights while we explored Merida. Despite that the building itself is historic, the rooms are well-renovated, clean and spacious. The hotel is in an excellent location where all the other high-end hotels are at. ADO...More
1 Thank Ignis Z
Response from Carlos E, Guest Relations Manager at InterContinental Presidente MeridaResponded 6 days ago
Dear Ignis Z;
Thank you for taking your valuable time to share your comments and your rating about your recent stay at the hotel.
All the comments that you have just sent us are very important for us and we will take them into account,...More
I stayed with a large group (over 45) of coworkers. The service at the saloons and restaurants (great food) was good and the location is awesome. It is near the main avenue and downtown. My only complain is about the gym (too little)
1 Thank Ricardo M
Response from Carlos E, Guest Relations Manager at InterContinental Presidente MeridaResponded 12 December 2017
Thank you for take your value time for give us your score and let us your commets about your stay in the hotel.
Guest Services Agent
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$100 - US$167 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Spa Hotel in Merida
#6 Business Hotel in Merida
#8 Luxury Hotel in Merida
#8 Family Hotel in Merida
#16 Romantic Hotel in Merida
Non-Smoking Rooms ,
Number of rooms
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Response from Carlos E | Property representative |
In our property we have a Main Restaurant called Stephens, where you can find a varied menu during lunch and dinner and during breakfast we manage an extensive buffet with a schedule from 6.00 to 12.00 and... More
In our property we have a Main Restaurant called Stephens, where you can find a varied menu during lunch and dinner and during breakfast we manage an extensive buffet with a schedule from 6.00 to 12.00 and later we keep it open until 23.00 hrs.
We quote with a Room Service menu 24 hours a day.