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InterContinental Presidente Merida

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#11 of 98 Hotels in Merida
Certificate of Excellence
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InterContinental Presidente Merida
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547 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Presidente Merida
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Showing 190: English reviews
Santiago, Chile
Level Contributor
73 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 6 February 2016

As in Intercontinental Platinum Ambassador I have to say it is not the usual Intercontinental standard at this hotel. After checking in we noticed the minibar was missing and they promised to arrange it for the next day. In the morning, there is a contruction site building a convention center just beside the hotel so the drilling and loud noise... More 

Helpful?
1 Thank RRC_12
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear RRC_12, Sorry you have had bad experience during your stay. Thanks for your time to send us your rating, comments like yours help us to take action in areas of opportunity in our operation. We hope to see you again soon and show we can do a better stay for you. Thank you, Carlos Esquivel. Guest Relations Maneager. More 

Evanston, Illinois
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 February 2016

I enjoyed staying here for 6 nights while attending a conference. It has all the amenities of a first-class international hotel, but thanks to its traditional design, you don't feel that you could just as well be anywhere. The rooms are good-sized and comfortable, the wifi works well, and the staff provide help with all of your sightseeing needs. Most... More 

Helpful?
Thank Bob4er
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Bob4er, Thank you very much for sharing your recent experience at The Presidente InterContinental Hotel. We are pleased that we met your expectations, that the property you may have had a reference point to enjoy all the attractions that nuestyra beautiful city has to offer. As you rightly mentioned we have a prime location and that makes getting around... More 

1 review
Reviewed 17 January 2016

Very friendly greeting, meals good and service excellent - never had to wait for a tea/coffee, location fine. ... We used the very frequent local buses into town rather than the 15+ minute walk. Slept well. We're having troubles with the tour operator, front desk staff were very helpful., special mention for Snr Moises Mex Believe WiFi is chargeable, but... More 

Helpful?
Thank Rob S
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Rob S, Thank you very much for taking the time and share your recent experience at the Presidente InterContinental Mérida Hotel. We are pleased that we have managed to meet the expectations that had about our service as well as the staff working at this property. We will be glad to receive you again in the future. Cordially Yours.... More 

Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 January 2016

Reasonably big hotel in the international district; room rate is a bit more because of this. Inconsistent with nightly rate: No purified water was available in the room (or in hallway for that matter), it's up to you to buy water elsewhere or buy individual bottles at the hotel's marked up prices. Comfortable room, a couple of ants coming out... More 

Helpful?
1 Thank coldinupstate
Jorge C, Manager at InterContinental Presidente Merida, responded to this review

Dear coldinupstate, We are really sorry for not meeting your expectations during your recent stay; please be sure that comments like yours allow us to take an honest look at our operations and make necessary improvements. We will be pleased if you will allow us the opportunity to regain your confidence in the future. Regards, Jorge Chi RDM More 

Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 January 2016

We spent a family holiday in the Yucatan that began and ended with a night at the Intercontinental Presidente. First off, the location is perfect, a 15 minute walk from the central square so you are not right in the middle of all the tourist stuff, and it's also in one of the nicest parts of Merida. The rooms are... More 

Helpful?
Thank Mike J
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear bobo41, Thank you very much for share your recent stay at The Presidente InterContienental Mérida. thank you for your warm words about our staff members, the quality of services offered at this property try to make them better so that you have secured a break after touring the benefits of our city. Hope in a close future give us... More 

Leeds, United Kingdom
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 December 2015

This hotel is comfortable well appointed hotel within walking distance of various sights in Merida. It is not a typical Mexican hotel but well-appointed and western in its format. Nice rooms, friendly staff and relaxing. The breakfast in the executive lounge is disappointing however. Parking on site and it is all good value.

Helpful?
Thank James_J_Walker
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear James_J_Walker, Thank you very much for posting your comments about your recent experience at the Presidente InterContinental Merida Hotel. Your feedback is very important to us and we will follow up on your comments to improve our service. Warm Regards. Carlos Esquivel. Guest Relations Manager. More 

Dubai, United Arab Emirates
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 December 2015

We all came to Merida for a friend's wedding last week. We were a few of us staying in this hotel and Intercon is a famous brand so the expectations were high. Usually Intercon hotels are quite big so when I stepped out of the cab and saw this building, for a split second I thought we came to the... More 

Helpful?
Thank Swansky88
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Swansky88, Thank you for taking the decision and giving us the opportunity to serve you on your way through these Mayan lands. We truly appreciate your feedback, it is very important for us, the points that you mentioned, we will redouble efforts to ensure that situations like this do not happen again. On the other hand we are glad... More 

Parma, Italy
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 December 2015

we spent just a couple of nights during our yucatan tour. clean, quiet and confortable. receptionists are friendly and helpful at anytime. close to the city center (a few pesos in taxi). close to pasejo de montejo (walking distance).

Helpful?
Thank manfrm
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear manfrm, Thank you very much for taking the time and share your recent stay at the Hotel Presidente InterContinental Merida. We hope to have your distinguished presence in the not too distant future, we wait with open arms in the beautiful city of Merida. Cordially Yours. Carlos Esquivel. Guest Relation Manager. More 

Mexico City, Mexico
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 December 2015 via mobile

The hotel was mostly empty (and I still had to wait 30 minutes for my room to be cleaned since I arrived before 3pm), and felt very desolate. Half the light were off in the hallways, and the hallways are a bit of a maze, making it feel creepy. All floors are stone, so every footstep echoed. Felt like a... More 

Helpful?
Thank JenSavPat
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear JenSatPat, Thanks for sharing your experience with us, sorry for not having fulfilled your expectationsof the property in Merida. As you rightly mentioned, the building is large and has long corridors with marble floors throughout the property, the echo of your footsteps is a characteristic of the type of the structure,it is a very old building and have the... More 

Level Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 November 2015

It is difficult to be disappointed by a Intercontinental. I did have 1 problem that was solved and they kindly apologised -- well, it happens. This is the kind of correction you expect from any IHG hotel (especially when you visit relaxed cities close to the beach). Pros: nice room, good gym and nice breakfast. Cons: await time for taxi.

Helpful?
Thank Junsjc
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear junsjc, Thank you very much for taking the time and share your recent stay at the Hotel Presidente InterContinental Merida. We are glad that your expectation about the property in merida was cover, we will take care about the details that you name it. Hopew that in a near future give us the oportunity to be your host again... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about InterContinental Presidente Merida

Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $140 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida
InterContinental Presidente Merida Yucatan
Hotel Style:
#2 Spa Hotel in Merida
#6 Business Hotel in Merida
#7 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Presidente Merida staff and other travellers.
7 questions
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Questions? Get answers from InterContinental Presidente Merida staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the Hyatt”
 of 5 bubbles SamS23, 1 Dec 2016 | Read review
“Room with a balcony is a must”
 of 5 bubbles VPNor, 13 Jul 2016 | Read review
“Get upgrade from standard.”
 of 5 bubbles Masca, 18 Mar 2016 | Read review
“choose an inside courtyard view room for the most quiet experience.”
 of 5 bubbles 815miaw, 7 Mar 2016 | Read review
“Interior Rooms are quite dark”
 of 5 bubbles Donfinuras, 24 Feb 2016 | Read review
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