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Koox Casa de las Palomas Boutique Hotel

Orbitz.comUS$104*
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#22 of 103 Hotels in Merida
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$114*
US$104*
US$106*
US$114*
US$104*
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Koox Casa de las Palomas Boutique Hotel
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212 Reviews from our TripAdvisor Community

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Showing 103: English reviews
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Philadelphia, Pennsylvania
Reviewed 1 week ago

You cannot tell anything is special from the street. But when you step in the front door it is magical. You are greeted with a warm friendly face. In the picture our room was on the second floor on the right with a view of the pool. Whether it was Alex in front suggesting a place to go or to...

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Helpful?
Thank RobtSeibel
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, Thank you so much for your lovely words about your stay with us! We really appreciate your time to write this review and we are delighted to know that you enjoyed our facilities and services, and the guest service of our staff. Thank you so much for chosen us and we look forward to welcome you again very...

Mackay, Australia
Reviewed 2 weeks ago via mobile

Casa de las Palomas is a lovely place but sadly with VERY DISAPPOINTING MANAGEMENT. Smiles and courtesy turned into lies and tremendous lack of courtesy when a small problem arose. You can be sure to love the rooms, they are beautifully set out and clean and the majority of the staff are lovely and courteous, but BE AWARE OF THE...

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Helpful?
1Thank Jessica R
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear Jessica, Thank you for your review of your stay at our hotel and we're sorry if we were unable to meet your expectations of you stay with this problem of the parking. We'll investigate what had happened and resolve it. Thank you for chosen us and best regards from Mexico!

Antarctica
Reviewed 3 weeks ago

Indeed, the hotel's motto was very fitting for our stay as we did feel like coming home every day after exploring the city and its environs. My wife and I stayed for a week in a very inviting room off to the corner at the back of the property. The room was minimalist in design but very stylish and attractive....

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Helpful?
Thank travelglobe
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, Thank you so much for your review of your stay with us and we're really happy to know that you enjoyed our facilities, services and the suggestions and help of our incredible staff. Thanks a lot for chosen us and we look forward to welcome you very soon! Our best regards from Merida!

Reviewed 4 weeks ago via mobile

Despite booking the place 3 month in advance and credit card being charged in advance, the hotel manage to have no room for us. They booked us to a smaller and cheaper hotel and try to keep the difference. Not impressed.

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Helpful?
Thank Endang D
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, We're so sorry about the issue you commented with your reservation. We had a technical problem with our reservation system and we couldn't resolve it on time. We're really very sorry. We look forward to welcome you during your next visit to Merida. Best regards,

Detroit, Michigan
Reviewed 5 weeks ago via mobile

We only stayed for one night, but we're amazed by everything about this hotel! Every inch is beautiful and well thought out and the service is outstanding! That on top of the price and this place is about perfect to me!

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Helpful?
Thank Ejones77rtw
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, Thank you so much for your review of your stay with us and we're happy to know that you enjoyed our services and facilities and your days in Merida! Thank you for chosen us and we look forward to welcome you again very soon! Regards!

London, United Kingdom
Reviewed 21 March 2017

Stayed for 4 nights in February. Pretty room with balcony overlooking pool, very comfortable bed, good A/C and / or ceiling fan as was hot (39C). My only complaints were that there was no ventilation extractor in bathroom and the bathrobes provided were not cotton towelling, but horrible synthetic - dreadfully hot and sweaty! Courtyard gardens and overall design is...

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Helpful?
Thank Julia M
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear Julia, Thank you so much for your kind words and for written your review of your stay in our hotel. Thanks too on behalf of all our staff!! We're so happy to know that you enjoyed your days in Merida! We'll take into account the bad point about the ventilation extractor and the synthetic cotton of the towells. Thanks...

cardiff
Reviewed 18 March 2017

Stayed here for a few nights whist exploring the area as well as a good base to visit Uxmal & Kabah ruins Room was nice, good aircon with TV, and cool outdoor shower facility. There was a small pool bit not much place to sunbathe if that was your intention. I didn't complete understand the communal kitchen idea. I couldn't...

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Helpful?
Thank angillo
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at our hotel and we're so happy to know that you enjoyed our facilities and services. The communal kitchen is a service for you if you want to bring your own food and we can cook it for you. Thanks again for chosen us and we look forward to...

London
Reviewed 11 March 2017

What a nightmare this was. We were in Merida for two days for a wedding. Had booked Casa de las Palomas through Travel Republic, one of the Hotelbeds offshoot websites in the UK, with the rate fully paid in advance. Got to the hotel early afternoon (so around standard check-in time) and was disingenuously told that the room was in...

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Helpful?
5Thank TheTub
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, We're really sorry about all the issues you commented in your review. We usually have an excellent guest service and we think your situation may have been because a particular problem with the bookings. However, we're sorry for this and we'll investigate what'd happened. Thank you for chosen us and best regards!

Reviewed 8 March 2017 via mobile

An amazingly Beautiful hotel that is unfortunately managed by a very un professional group. We had an amazing 100 person wedding in Merida and decided to put down deposits to save rooms at several hotels. We tried to work with the management team to book several rooms in advance for wedding party guests only to discover that management was trying...

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Helpful?
2Thank Charles S
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear Charles, Thank you for your review of your stay at our hotel and we're very sorry about what'd happened with the prices, etc. We'll investigate with the management and we'll work hard to improve our service. Thanks again and best regards!

Cirencester, United Kingdom
Reviewed 4 March 2017

A well designed modern oasis of peace conveniently near restaurants and the centre of the city. Our 'suite' was large & airy, decorated in a quirky & modern style. Top marks to Jessica? A most helpful, pleasant & efficient receptionist! The rest of the staff were ideal and breakfast was good.

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Helpful?
Thank ckail
KooxHotels, Director de Relaciones Públicas at Koox Casa de las Palomas Boutique Hotel, responded to this review

Dear guest, Thank you so much for your review of your stay with us and we're happy to know that you enjoyed our facilities and services and your days in Merida! Thank you on behalf of Jessica for such nice words. Thank you for chosen us and we look forward to welcome you again very soon! Regards!

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Laundry Service

Additional Information about Koox Casa de las Palomas Boutique Hotel

Address: Calle 64, 417 | between calles 49A and 51, Merida 97820, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $130 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Koox Casa de las Palomas Boutique Hotel 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Koox Casa De Las Palomas Boutique Hotel Merida, Yucatan
Hotel Style:
#13 Luxury Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from Koox Casa de las Palomas Boutique Hotel staff and other travellers.
3 questions
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Questions? Get answers from Koox Casa de las Palomas Boutique Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unattached room with outdoor shower.”
travelglobe, 3 Apr 2017 | Read review
“Try to make sure you don't get Room 2”
RaliTravels, 4 Dec 2016 | Read review
“Room 7 is a winner!”
renek282, 20 Nov 2016 | Read review
“chambres du rez-de-chaussée avec accès direct à la piscine”
Mandraxg, 1 Nov 2016 | Read review
“rooms facing away from the courtyard”
  • our lovely #7 room (keys are in mayan dialect)
LFSolis, 16 Jul 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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