We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hacienda Tres Rios

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$277*
US$201*
US$277*
US$240*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Hacienda Tres Rios
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,081 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,432: English reviews
Start your review of Hacienda Tres Rios
 Click to rate
Houston, Texas
Reviewed 2 days ago NEW

The resort is beautiful, most of the staff is very friendly and accommodating and the food is excellent. The room service is very poor with it a rare occurrence to receive what was ordered. Diana Cieries and Sivercio at the pool were excellent in their in both service and attitude.

 Report
Helpful?
Thank Michael G
New Britain, Connecticut
Reviewed 3 days ago NEW

I would like to commend one of the Tres Rios waiters for always taking such great care of us. We are a member of Herencia and have been to the resort 6 times now. The waiter at the grill Miguel Cutz is so wonderful. We have enjoyed seeing him every year we vacation. He is always attentive to our needs,...

 Report
Helpful?
Thank terricollier88
Colorado Springs, Colorado
Reviewed 4 days ago NEW

From the mouth of my 11 year old. "Um...I thought it was paradise. The scuba diving was excellent. That was the best trip I ever had. I really enjoyed last years vacation and hope the Hacienda is not falling apart like the previous reviewer states. The swimming pools were excellent. The sonoita was great. I saw lots of fish in...

 Report
Helpful?
Thank Greg W
Berkeley, California
Reviewed 4 days ago NEW

Over all we had a great time. The Japanese restaurant was terrible. We waited for 2 hours and never got the main course and the rolls had way to much cream cheese. The pools were awesome. The rooms were spacious and had free water inside. They had some good tours. The Segway tour with Alejandro was great and the snorkels...

 Report
Helpful?
1Thank tamartodd
Reviewed 4 days ago NEWvia mobile

We arrive early at the airport, get quickly through customs, Premier Coach transport ready and waiting, then off to Haciendo Tres Rios. This is where it falls apart: arrive at 2pm, hot and tired and ready to get in our room and relax, shower, change. Alas, no, as we received the concierge if incompetence=Luis. Remember that name and ask immediately...

 Report
Helpful?
1Thank Dee T
Reviewed 4 days ago NEW

We stayed in the Herencia building, beautiful rooms and the service was excellent. thanks to Adrian and his crew. My wife and I were impressed with the roof top happy hour, light snacks, bar, and the wonderful sax music of "Carlos". Got to see the grounds on a Segway tour lead by Alejandro, what fun!

 Report
Helpful?
Thank bigbucks1w
Reviewed 5 days ago NEWvia mobile

I wanna thank to Cesar the time he spent with me and my girl he teach us how to do snorkeling that was one of the best activities we liked better also he show us how to use kayak and catamaran he show us a lot of fun activities his service with the guess is so nice we love it...

 Report
Helpful?
Thank Landon L
Chapel Hill, North Carolina
Reviewed 5 days ago NEW

This was our second trip to Hacienda Tres Rios (HTR) after a prior trip in November. We enjoyed a short trip in November trip enough that we decided to stay a little longer this time. Much of what we enjoyed on our first trip in November was again evident this time. Strengths: Dining: Restaurants were generally very good to excellent...

 Report
Helpful?
Thank SSCMD
Montara, California
Reviewed 6 days ago NEW

My husband and I just returned from a week at Hacienda Tres Rios. What a disappointment! We have been going there for about 7 years and were so impressed the first visit, that we bought into a timeshare. Our next few visits were very nice. The level of service was very high and the resort beautifully maintained. During other visits...

 Report
Helpful?
4Thank jeanik2014
Reviewed 6 days ago NEW

You have to go and get a spa treatment when you arrive at this beautiful resort. I had a spa treatment with a very nice lady named Adela and my daughter had a treatment with Laura. They were so very professional and caring. They did a wonderful job on our treatments. I needed it so badly, with the hustle and...

 Report
Helpful?
1Thank Selina M

3,831 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3390)
Viewed
Pool/Beach Area (754)
Viewed
Hotel & Grounds (491)
Viewed
Dining (257)
Viewed
Room/Suite (266)
Viewed
View from Room (120)
Viewed
Family/Play Areas (67)
Viewed
Bathroom (20)
Viewed
Business Centre/Function Rooms (5)
Viewed
0:16
Videos (1)
Viewed
Other (1409)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (408)
Viewed
Adults' Pool (18)
Viewed
Amenities (6)
Viewed
One Bedroom Suite (85)
Viewed
Dining (18)
Viewed
Studio (47)
Viewed
The Hotel (110)
Viewed
Two Bedroom Suite (124)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (19)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
6.4 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 213 in Playa del Carmen
3,353 reviews
2.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 213 in Playa del Carmen
3,582 reviews
9.7 km away
Mahekal Beach Resort
Mahekal Beach Resort
#28 of 213 in Playa del Carmen
2,539 reviews
Show Prices
Show Prices
Show Prices
10.2 km away
Grand Hyatt Playa Del Carmen Resort
Grand Hyatt Playa Del Carmen Res...
#43 of 213 in Playa del Carmen
1,547 reviews
5.3 km away
Azul Beach Resort The Fives Playa Del Carmen
Azul Beach Resort The Fives Play...
#54 of 213 in Playa del Carmen
5,766 reviews
5.2 km away
Viceroy Riviera Maya
Viceroy Riviera Maya
#13 of 213 in Playa del Carmen
1,062 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $294 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Travelocity, Hotwire, Hotels.com, Cancelon, TripOnline SA, Cheap Tickets, HotelQuickly, getaroom.com and Evoline ltd so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
221 questions
Ask a question

See all questions (221)

Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If traveling in a group, a minimum of 6 people who pay for the all inclusive gets you a nicer suite.”
SSCMD, 23 Apr 2017 | Read review
“We had a room facing the mangroves and it was quiet and peaceful.”
DMikl, 20 Apr 2017 | Read review
“Rooms are very large, mangrove view rooms are very private and lots of birds and wildlife.”
385sherriw, 11 Apr 2017 | Read review
“Ask for a room on the top floor the views are amazing.”
dutchdecor, 11 Apr 2017 | Read review
“Ask for ocean view/but even the ones with jungle have partial ocean view.”
234debb, 8 Apr 2017 | Read review
5 of 5
Bookit.com
US$201* /night
View Deal
Expedia.comUS$277
Booking.comUS$240
TravelocityUS$277
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates