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Hacienda Tres Rios

5,849 reviews
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Traveller (3814)
Pool & Beach (873)
Room & Suite (659)
Overview
  • Excellent60%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(204 reviews)
“nature park”(136 reviews)
“the grill”(339 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,849)Write a Review
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnertime sharefamily poolbeach bedskids clubadult poolcasino nighttimeshare presentationbeautiful resort
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1,271 - 1,275 of 3,872 reviews
Reviewed 26 November 2015 via mobile

I apologize in advance for the length of this review, so let me give the summary first. Beautiful setting. Most of the rest--food, accommodations, service, pool areas--just OK. Timeshare scam is just awful and to be avoided at all costs. Now let me elaborate. The...More

2  Thank Jon B
Reviewed 26 November 2015

Love this property and the service from the front line staff was wonderful. Beautiful place to relax and have fun. Some issues with food requested getting to the table as ordered, but overall, the quality of the food was very good. We had a person...More

Thank Kasandra K
Reviewed 26 November 2015

Super friendly staff, very good food and beverages, excellent accomodations. mHad some rain, but was well worth the trip. Were there doe Day of the Dead celebrations and the Hacienda went all out with their decorations and programs.

Thank Victor M
A TripAdvisor Member
1
Reviewed 26 November 2015 via mobile

Our family of 5 (my husband, 5-yr-old son, my parents & me) stayed for a week and all felt many of the staff members are the ones who made it so enjoyable. Our first meal was at Casa Las Islas after a long day of...More

Thank A TripAdvisor Member
Reviewed 25 November 2015

We spent two weeks in this resort from Nov 7-20. It is a great place to relax with beautiful pools, beautifully maintained grounds and lots of options for meals and touring the area. We would like to especially commend the following staff for going out...More

Thank Daniella B
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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$252 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$252 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3814)
Pool & Beach (873)
Room & Suite (659)
Dining (291)
Hotel & Grounds (2334)
Family and Play Areas (76)
Bathroom (22)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Annie G
12 January 2018|
Answer
Response from jimincancun | Property representative |
This tripadvisor website does not permit us to put contact information. Most of the information is on the haciendatresrios website and you can also contact us through the Facebook page for specific questions.
0
Votes
AddictedTraveler123
11 January 2018|
Answer
Response from jimincancun | Property representative |
About 5 miles
0
Votes
Kyle B
1 December 2017|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
You can also contact the company you made your reservation with or the resort itself and they can arrange transportation.
0
Votes
Room Tips
"None all very well"
Read review
"First room had water damage which was causing health problems, but front desk quickly solved the situation..."
Read review
"Corner suite that I had had 2 terraces, king bed and coach... massive bathroom, clean and very quiet!"
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"Stay on the top floor where there is traffic and noise."
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