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Hacienda Tres Rios

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Traveller (4059)
Pool & Beach (914)
Room & Suite (684)
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Overview
  • Excellent61%
  • Very good23%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(228 reviews)
“nature park”(148 reviews)
“the grill”(356 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,331)
There are newer reviews for Hacienda Tres Rios
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4,211 results
Traveller rating
2,466
1,026
361
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2,466
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedskids clubadult poolcasino nightsales presentationbeautiful resort
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1,311 - 1,315 of 4,211 reviews
Reviewed 30 April 2016 via mobile

Lovely place. Beach is useless since river and sea mix and make ocean black with dank smell. The pools and grounds are beautiful. Wait staff is excellent. Sergio at children's pool was our favorite waiter. Connie was my husbands favorite. Food and drinks by the...More

Thank Crystal E
Reviewed 27 April 2016 via mobile

Wonderful resort! Location next to a natural park with senotes and rivers makes it really unique and a fun place to spend a vacation. Kids enjoyed kayaking and paddle-boarding; going around the park on Segway was also a real blast! Great pool side food and...More

Thank Solviomn
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 28 May 2016

Dear Guest: Thank you for taking the time to write your generous review. We are ecstatic to know that you had a wonderful vacation experience at Hacienda Tres Rios and that you very much enjoyed the nature tours available. We will be sure to share...More

Reviewed 26 April 2016

This is the second year our family stayed at this resort for a January break. We came back because of the beautiful beach area in between two of the rivers that flow into the ocean, which you access by a small bridge from the resort....More

4  Thank kfr1
Reviewed 25 April 2016

We venture to this Resort once every year with our extended family, as we own a time share there and at Sunset Royale. This Resort is HEAVEN. The pools are pristine and the service is always excellent, day or night! The beach front is awesome,...More

1  Thank sbentley2016
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 30 May 2016

Dearest Valued Member: Thank you for sharing your lovely and elaborate review of your experience at Hacienda Tres Rios. We are honored to know that we have exceeded your vacation expectations for many years and that this visit was not the exception. We take pride...More

Reviewed 24 April 2016 via mobile

Steve and Alejandro in activities was top notch. The adult pool was basically a one man show. Santiago did an amazing job even though I saw no one else. The beach was the definition of mediocrity. Other than Sergio who took care of everything out...More

1  Thank Kevin R
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 31 May 2016

Dear Kevin: Thank you for sharing your review. At Hacienda Tres Rios it is of extreme importance that our guests receive the assistance and information needed so their stay may be as worry-free as possible and we will be sure to share your comments with...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$217 - US$756 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$217 - US$756 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (4059)
Pool & Beach (914)
Room & Suite (684)
Dining (306)
Family and Play Areas (83)
Business Centre & Event Rooms (7)
Amenities (6)
Questions & Answers
Ask a question
JSB13
25 April 2018|
Answer
Response from jimincancun | Property representative |
There are guided tours through the nature park on bikes and Segways. There is a small additional cost for the Segways. If there is availability, you can arrange to take the bikes out inside the park on your own but you need... More
0
Votes
Marie F
9 April 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
It is difficult to judge the likes and tastes of individuals but five adults in one unit would be pushing the limits of privacy and sofabeds are sofabeds.
1
Vote
Tkej
4 April 2018|
Answer
Response from jimincancun | Property representative |
All guests are able to use the beach itself but the furniture and services at the Kakao Beach Club is reserved for members.
0
Votes
Room Tips
"Higher floors have less mosquitos"
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"Mangrove rooms are quite and only end rooms have a view of the ocean"
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"Nice resport with great service. suites with ocean views only available on 3rd levels however."
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"Becoming a member it's the best choice, regardless all rooms are wonderful"
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