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Hacienda Tres Rios

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Hacienda Tres Rios
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4,910 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,316: English reviews
Trinidad
Reviewed 15 October 2014

My wife and I arrived on October 7th and there was nobody to greet us at the airport. We had to ask around until we were directed by someone from another agency to where he might be. We found him sitting on his phone, with the welcome chart on his lap. I hoped that this was not an indication of...

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5Thank Mikeymics
Reviewed 15 October 2014

Had an amazing time with the activity people at Tres Rios. A big thank you to Orlando and Leo for some great time in the pool and getting us all motivated. You are the best. And also Samuel, he is the best when its comes to service. He provided a great service and fulfilled every wish we had. Thank you....

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2Thank Angel A
Norfolk, Virginia
Reviewed 14 October 2014

I really enjoyed our stay at H3R. Everyone there was very pleasant and accommodating even though we didn't have the all-inclusive package. Most people on the resort spoke a good deal of English, but it was very nice of them to humor me when I spoke Spanish to practice. The beaches and pool area are well-kept and gorgeous. You were...

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3Thank cre8vblade
Deerfield Beach, Florida, United States
Reviewed 12 October 2014

The good: The place is beautiful, minutes away from the town of Playa del Carmen (must visit) and the personnel is very friendly and provides great service (except for the concierge). We arrived and our room was not ready (it's ok, we were a couple of hours early) and the concierge (I believe her name was Yadhira) sat us down...

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12Thank Regina N
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn we were not able to fulfill your expectations and we apologize for that. Your feedback enables to review our standards and procedures in order to assure the quality and service we have become known for.

Edmonton, Alberta, Canada
Reviewed 12 October 2014

I stayed with my girlfriend under her Father's timeshare for one week at HTR. We had a great time enjoying every minute as soon as you pull up to the door Erick Lopez takes care of you from the first step. We were treated like kings by the pool by Cony, Ruben and also Miguel at the grill. Diana was...

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Thank Derrik V
Ottawa, Canada
Reviewed 10 October 2014

Samuel provided as usual a great service and made this trip special again. We all enjoyed the natural park with its rivers and the swimming in the cents. Leo from activities took us a a nice tour through the park and explained some of its history.

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Thank Angelika A
Virginia, United States
Reviewed 9 October 2014

First there are a few things you should know...I bought into a timeshare years ago, and when I discovered that HTR was added as one of the resorts that I could use for an additional charge, I was quite excited. After having visited it the year prior when at Sunset Royale in Cancun, I knew I couldn't afford to upgrade...

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2Thank JenMcBowes
Reviewed 8 October 2014 via mobile

I had such a great time at the Hacienda Tres Rios resort! The environment, service was nice, and so many things to do there.. I'd also like to give a thumbs up to Leon Rednon that works here! They have real hard working employees here, helping you feel the emotion of being at a resort! Really enjoyed this vacation...

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Thank emily_emerson
Melborune , Vic
Reviewed 8 October 2014

I am currently staying here with my family. When check in they invite us to a "Welcome" breakfast and provide us several "gifts". When the famous breakfast came, when we previously advise we come with baby's. After 3 hrs of hard questioning and sale pushing out baby's start to cry for food. VERY UNCOMFORTABLY the staff instead of help or...

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6Thank Cinkil
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comment. We are sorry to learn about your experience with the Sales Force and we are sharing with them your comment in order they can review it. We hope you give us the opportunity to be your host again.

El Paso, Texas
Reviewed 7 October 2014

This was a great experience for the whole family. I highly recommend this place to anyone that wants to visit the Riviera Maya. Overall, the people at this hotel really make you feel like you are at home. All the servers at this hotel are exceptional and very friendly. The quality of the food is also tremendously great. The cleanliness...

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2Thank ramirez2245

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $285 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
 of 5 bubbles billys774, 23 Feb 2017 | Read review
“first floor, your view is of the jungle. The third floor, you look out over the beautiful grounds!!!”
 of 5 bubbles timothyg26, 23 Feb 2017 | Read review
“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 21 Feb 2017 | Read review
“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
5 of 5