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Hacienda Tres Rios

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Hacienda Tres Rios
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4,893 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,304: English reviews
Toronto, Canada
Reviewed 23 March 2014

I want to start by saying that the welcoming to the hotel was very nice.There were staff members receiving us with cold beverages at the entrance, bell boys Gamaliel and Erick Lopez were very friendly and helpful. Angelica Campos and Roxanna- concierge staff provided us with very useful information. They informed us of options of which we would not have...

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Thank Sc0ttyangel
Eubank, Kentucky
Reviewed 23 March 2014

My daughter and I traveled here for her Spring Break. It was a big deal for us to travel international alone. It is a beautiful property and there are lots of things to see and do, but I felt that if you aren't an owner, you're kind of second class citizens. I had been told there was a no tipping...

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Thank Doxrus89
Vancouver, Canada
Reviewed 23 March 2014

So much to say but I'll start by saying that while we stayed there the month of January I've seen so many people being sick and I'm taking 10 plus, I mention that to , chef oscar but seem like he didn't care about it they simply don't care about you , they don't I order room service just to...

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1Thank Britishcolumb
Leamington, Ontario
Reviewed 22 March 2014

Delicious gourmet cuisine, several restaurants, The Spa is amazing, beautiful rooms, friendly staff, 24/7 room service, fully stocked mini bar, adult pool, beach beds, kayaking, sailing, snorkeling, several senote's on the grounds.

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Thank Diane B
Green Lake, Wisconsin
Reviewed 21 March 2014

I cannot say enough nice things about the staff at this resort. We are owners in the Harencia and find that the level of service never wanes. The butlers in our building are attentive to our every need. Julio, Alejandro and Miguel are never too busy to find ways to help us enjoy our vacation. All of the restaurants are...

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Thank AGryske
Brooklyn, New York
Reviewed 20 March 2014

I have traveled to Hacienda with one of my best friends (who is an owner in Sunset group) and her son (my godson) during high season (Feb.15-Feb.23., 2014.) I am writing based on extensive travel experience, not only in Mexico, but in other all-inclusives as well. This place is one of the best places I have ever been to, and...

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1Thank legalstar7
Toronto, Canada
Reviewed 20 March 2014

I booked this hotel in October via the Air Canada website. When I checked in I was presented with a form which said that the rate quoted required me to participate in a time share tour. The website made no mention of this at the time of booking nor did the confirmation sent to me through Air Canada partner Orbitz....

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2Thank james d
North Carolina
Reviewed 20 March 2014

We visited Tresrios this January and had a fonderful time. We elected to purchase their new "Food Plan", and not the entire All inclusive Plan, it was half the price, and worked out great. The resort is beautiful, nice pools, fine restaurants, we enjoyed the mexican the best. With the food plan ,you hand them your meal coupon and then...

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Thank ADNORTHCAROLINA
Reviewed 19 March 2014

I will start with the good points about this hotel. The grounds are very nice and rooms are clean and well kept. The service at the hotel is by far the best I have experienced in the Mayan. The staff couldn't do enough to help you. Ruban (waiter) by the beach pool is absolutely amazing. He works so hard all...

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9Thank Ly6910
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your review. We appreciate all opportunities for improvement. We strive to ensure the highest quality of service pertaining to our gastronomic offer and have constantly received positive feedback regarding it. We will strive in order to continue receiving this positive feedback. Hope to have the opportunity of having you as a guest in the near...

Providence, Rhode Island
Reviewed 19 March 2014

It was our third time at Tres Rios - we did enjoy the previous stays, but this time , the staff was more even than usual going out of thier ways to help us - starting with Eric Lopez - the bell boy's Captain,Patricia, our concierge, Sammy, our guiding Engel since Sunset Lagoon;s times, and, at the Chef's Table, Giulberto...

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Thank Ntalia S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $277 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
207 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 13 Feb 2017 | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 12 Feb 2017 | Read review
“Ask for a room with rooftop access”
 of 5 bubbles 155dallasw, 6 Feb 2017 | Read review
5 of 5