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Hacienda Tres Rios

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Pool & Beach (909)
Room & Suite (684)
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Overview
  • Excellent60%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(228 reviews)
“nature park”(148 reviews)
“the grill”(356 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,320)
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedskids clubadult poolcasino nightsales presentationbeautiful resort
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1,571 - 1,575 of 4,203 reviews
Reviewed 15 December 2015

We have stayed a few places in the Maya Rivera and we had high hopes for the Hacienda Tres Rios but the place did not live up to expectations. To be fair we like luxury and nice finishes, great work out space and beautiful pools....More

Thank bkgetaway
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 12 February 2016

Dear Guest: Thank you for sharing your review. We strive to provide a high level of comfort at a reasonable expense and regret to hear that we did not meet your vacation expectations. We hope to have the opportunity of hosting you again in the...More

Reviewed 15 December 2015 via mobile

First of all customer service here is the worst, The employees use profanity in front of the children a big no no. The beach is literally the worst I have seen in my whole entire life,the water is black and smells like sewer,the beach bar...More

3  Thank Jorge O
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 12 February 2016

Dear Jorge: Thank you for your feedback. We regret to hear that we fell short from meeting your vacation expectations. We will definitely take your comments into consideration and review them with the corresponding department to improve the quality of our suites. We hope to...More

Reviewed 15 December 2015

We stayed here last week (December 5-11) and had a great time! The service was fantastic! He had no issues checking in or out and we arrived late and left early. Our room was huge (corner room). I recommend getting a room on the 3rd...More

1  Thank CMLinSD619
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 12 February 2016

Dear Guest: Thank you for sharing your review and for your wonderful comments about the restaurants and the suites available at Hacienda Tres Rios. Our chefs love to hear lovely comments in regards to our cuisine and we will definitely share your compliments about your...More

Reviewed 13 December 2015

Need to take time to do all the activities snorkel in the beautiful Cenotes Kayaking and do the bike tour!!! I will also try to squeeze in a massage. They also have daily shows at night !! Michael Jackson show , circus show, and the...More

Thank rprado1968
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

Dear Guest: Thank you for your lovely commentary and we are happy to hear you had a great time. We will be looking forward to your future visit with us. Regards

Reviewed 12 December 2015

first week of two in the Maya area A small/mid range resort, very eco minded. Mid way between Porteo Morales and Playa Del Carmen. A large horseshoe layout,with a grotto/river theme in the centre area leading to the beach. Beach:Nice with plenty of seating, seaweed...More

2  Thank Joanne F
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 9 February 2016

Dear Joanne: Thank you very much for taking the time to write your detailed review and we are happy to hear you enjoyed your experience and considered us to be a great value. We will take the areas of opportunity you mention into consideration since...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$221 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$221 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (4047)
Pool & Beach (909)
Room & Suite (684)
Dining (306)
Family and Play Areas (83)
Business Centre & Event Rooms (7)
Amenities (6)
Questions & Answers
Ask a question
Marie F
9 April 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
It is difficult to judge the likes and tastes of individuals but five adults in one unit would be pushing the limits of privacy and sofabeds are sofabeds.
1
Vote
Tkej
4 April 2018|
Answer
Response from jimincancun | Property representative |
All guests are able to use the beach itself but the furniture and services at the Kakao Beach Club is reserved for members.
0
Votes
Sonoma_CASusie
29 March 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
Hello. The hotel has bicycles on the property and can provide them at no cost. Ask for Sharem. The hotel does not have any agreement with any other hotels close with tennis courts open to the public.
0
Votes
Room Tips
"Mangrove rooms are quite and only end rooms have a view of the ocean"
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"Nice resport with great service. suites with ocean views only available on 3rd levels however."
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"Becoming a member it's the best choice, regardless all rooms are wonderful"
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"Suites facing the river and ocean have beautiful view of the sunrise and sunset."
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