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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,609 Reviews from our TripAdvisor Community

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Showing 4,704: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

The resort is amazing. The rooms were gorgeous with the exception of our leaking toilet. The beach, the service was just outstanding. A big shout out to Elisabetta in the Kidz Club and her crew. They were amazing with the kids . Lots of fun and activities.

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Helpful?
Thank Franca M
Amsterdam, The Netherlands
Reviewed yesterday NEW

I really enjoyed my time in the hotel. The location at the beach and the service was great. I want to thank Bernardo Kumul of Flavours for his service. His service was great and he helped us to try some real mexican specialties. Further I want to thank Javier Cervantes Merred which all his advice about which places I should...

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Helpful?
Thank nizarhami
Lees Summit MO.
Reviewed yesterday NEW

Stayed a week to celebrate family 50th birthday...Beautiful resort, very clean and very friendly staff. Many restaurants to chose from and of course it is all inclusive, if you book the reservation for that. Have plenty of $1 bills for tipping but the staff are well worth it for their very attentive service. When booking make sure you ask for...

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Helpful?
1Thank Palcobaby
Reviewed yesterday NEWvia mobile

My husband and I, along with our eight month old baby went here for one week for a destination wedding. Room: We stayed in a one bedroom essence suite. If I go again I'd probably stay in a one bedroom essence pool view. The one bedroom essence non pool view just stare out onto other buildings. The upgrade from deluxe...

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Thank Raman P
Reviewed 2 days ago NEW

I am writing this review for all those with anaphylactic food allergies and Celiac Disease who are looking for a safe resort to go to. Our family has members with Celiac Disease and anaphylactic allergies to eggs, dairy, poultry, seafood, sesame, nuts and peanuts. We have never gone to a resort before due to concerns about safe eating. Prior to...

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Helpful?
4Thank T4649UPSS
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your fantastic review on your recent stay at Azul Fives by Karisma. We are delighted to read and share with our staff your incredible experience with us. It serves as a reminder that the small details can make a huge difference. Thank you for your comment on Alejandro & Diego we are grateful for your mention. It...

Lake Zurich, Illinois
Reviewed 2 days ago NEWvia mobile

Roman was a very great entertainer. He kept everyone interested and made me want to come back! I enjoyed the dance classes with him and the plaza music. He was dancing which got everyone in the mood for some music!

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Helpful?
Thank makaylab21
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Your feedback is the best reward for the entire team here. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

Kingswinford, United Kingdom
Reviewed 2 days ago NEWvia mobile

What can I say. The staff at this hotel are fantastic and can't do enough for you. I am a sun worshipper and spent my days lounging by the pool. Due to the heat I was in the pool a lot gaby the pool Butler was always ready with a dry towel and a big smile as were the rest...

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Helpful?
Thank Sarah W
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Your feedback is the best reward for the entire team here. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

Fontainebleau, France
Reviewed 2 days ago NEW

This is a big resort full of families with children. We knew this beforehand, but didn't expect it to be so busy and loud. NOT the place to find peace and quiet, unwind and relax. To get from the room to the beach took quite long, as the resort is pretty big. Our lift didn't work and our room looked...

Review collected in partnership with this hotel
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Helpful?
3Thank soludana
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear soludana, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Fort Worth, Texas
Reviewed 2 days ago NEWvia mobile

This hotel was beautifully maintained and the staff was inviting and very friendly. All of the pools were great and the views amazing as well. I told one bartender Rene my name once and he remembered the whole trip and knew my favorite drink! I will definitely be back soon to relax and unwind.

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Helpful?
Thank rico0324
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Rene know that his service made you stay more special. Renaud Pfeifer General Manager

Reviewed 2 days ago NEW

This is my second visit. I have put the good things below and conclude with areas they could improve. I think this is probably a 4.5 star due to those issues. This is a great resort for people that want a quiet vacation in a beautiful setting. If you are thinking 'all-inclusive' = place to drink as much alcohol as...

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Helpful?
2Thank Skibum6969
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $187 - $1,261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top of the building suite with it's own private roof top with hot tub and cabana!”
 of 5 bubbles Palcobaby, 29 Mar 2017 | Read review
“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
5 of 5