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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,761 Reviews from our TripAdvisor Community

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Toronto, Canada
Reviewed yesterday NEW

Summarized as my first detailed review was deleted when I was asked to log in again ...after already being logged in?!? Amazing resort, excellent food selection with options for all (favorites were the Mexican poolside grill and seas olives for lunch)! Travelling with kids: lots to borrow on the resort if you need: strollers, cribs, and even bottle warmers for...

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Helpful?
Thank Cricket33
Philadelphia, Pennsylvania
Reviewed yesterday NEW

We recently traveled to the resort for a friend's wedding. Pros: 1. The hotel is beautiful and very clean. 2. Wi-Fi is really strong throughout the property. 3. Lots of food choices and most were very good! 4. Front desk and concierge were extremely helpful with transfers and issues we had with our room. Cons: 1. Room was very small....

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Helpful?
Thank Shannon W
Reviewed 3 days ago NEWvia mobile

Yesterday we decided to relax on the beach. Edgar looked after our every need. From making sure we were settled with our Bali bed, to having cold beverages and a good supply of towels. Edgar was awesome! He is probably the most friendly resort staff person I have ever met. Thanks Edgar!

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Helpful?
Thank Tracey W
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for appreciating the extra mile that all the staff go with their unique personal touch. Edgar is also grateful for your comments. Renaud Pfeifer General Manager

Sudbury, Ontario
Reviewed 3 days ago NEW

Amazing food, rooms, resort and staff! This place was my favourite everything, except for the beach. The beach is beautiful, the sand is lovely, however, where the ocean meets the sand is rocky and makes it a little difficult to enter the ocean effortlessly.

Review collected in partnership with this hotel
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Helpful?
2Thank christian_laforge
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your visit and stay at Azul Fives By Karisma Hotel. We appreciate your excellent rating for the quality of our service and variety of our restaurants We would all be very pleased to have you back for another memorable vacation. Renaud Pfeifer General Manager

Fort McMurray, Alberta
Reviewed 4 days ago NEW

Amazing spot, great for grown ups or families. Great staff and very clean and beautiful place all around!! The food was so good, specifically the Thai restaurant and the sushi restaurant! I will definitely be back to this resort!

Review collected in partnership with this hotel
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Helpful?
1Thank jille782
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your visit and stay at Azul Beach Resort The Fives Playa Del Carmen. We appreciate your excellent rating for the quality of our service and variety of our restaurants. We would all be very pleased to have you back for another memorable vacation. Renaud Pfeifer General Manager

Reviewed 5 days ago NEWvia mobile

This was my first all inclusive trip and it did not disappoint. The resort is amazing - the gardens, beach, pools, bars and restaurants - all beautiful and beyond clean! The staff that work here are what made this resort the amazing place that it is and gave me the awesome experience that I had. Every single staff member was...

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Helpful?
2Thank Stacey W
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Oxford, United Kingdom
Reviewed 5 days ago NEW

We stayed as a family of three for two weeks & had a really fantastic time. I was very worried about the food side of things because I'm coeliac and also have food intolerances. It's normal for me to become ill for up to 10 days if I eat any problem foods & unfortunately this often happens when I eat...

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Helpful?
3Thank kerrywest3
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Reviewed 5 days ago NEWvia mobile

We have just got back from 2 weeks at the fabulous resort. From the moment we arrived we all had a smile on our face, which lasted the whole 2 weeks. Check in was fine, we had a slight mix up with rooms but it was quickly rectified. The restaurants were all great. Flavours wasn't as high quality as the...

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Helpful?
1Thank SJSchester
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 5 days ago NEW

Parents and two teenage daughters spent a 6 day vacation over the Easter weekend. Resort is family friendly, and caters to food intolerances. No gastrointestinal problems or migraines for my daughter and I, which was a first for us on vacation. People are very friendly, and do all they can to make your stay fun and enjoyable. Eduardo and Daniel...

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Helpful?
Thank donziej2017
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

I enjoyed the moment I arrived, great weather in playa. I had a great experience with reception, expecially a guy name Javier. He was great and very informative. now they have bracelets with not what i expected. there alot of options for eating and loved the beach!! I will go again shortly

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Helpful?
Thank alexsl9997
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for appreciating the passion that all the staff put in the daily effort of delivering an excellent service; with their unique personal touch. We'd like to thank you for choosing to stay at our resort and cant wait to have you back. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $101 - $1,898 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is construction going on at one end of the resort currently. We had a room overlooking the pool and loved it!”
Cricket33, 25 Apr 2017 | Read review
“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
5 of 5