We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Azul Beach Resort The Fives Playa Del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,396 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
See the most recent reviews
Showing 4,525: English reviews
Toronto, Ontario, Canada
Reviewed 19 September 2016 via mobile

We've just arrived here today and I do hope that this is not an indication of our next 7 days. (The resort itself is beautiful but way too big for us, which I knew from the Internet and asked for closer rooms options.). The service, however, is NOT. We just checked in now at 4:25 even though we've been here...

 Report
Helpful?
3Thank Cari L
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Cari L Thank you for your recent review and wea re truly very sorry to hear about the way your holiday with us has started. I would like you to know that a member of the hotel mangement team will be reaching out to today as you are still at the hotel so we can resolve all outstanding issues...

Holtsville, New York
Reviewed 18 September 2016

All the staff treated us like a King (myself) Wife (the queen) daughter(princess). Especially Franko de Javi Chan. Every morning at breakfast he would greet us and introduce himself. By the second day he new I wanted my coffee with a little milk. This gentleman was just amazing with his service and spectacular professionalism. My family went to his table...

 Report
Helpful?
1Thank jjmustang2016
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Reviewed 18 September 2016 via mobile

I have just returned from a 10 day stay in Azul with my sister and 8 year old son! I cannot describe how perfect this place is!! Initially when we got to our one bed suite it was a bit grubby and in need of a revamp and having noted how expensive it was, I decided this wasn't acceptable! When...

 Report
Helpful?
1Thank Jenna S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Berkeley
Reviewed 17 September 2016

This was our second trip to Playa deal Carmen and our first time at Azul Fives. We were there in late August. At this time of year the resort was full but not too crowded and there were few small children, which I was happy about because this was my "no kid week" of the summer. We made use of...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Karen R
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Mississauga, Ontario Canada
Reviewed 17 September 2016

It starts out with the lobby being tiny.... and we LOVED it! When I think of other hotels with grand entrances, I must ask why the waste of space..... you never spend any time in there anyways unless you are checking out or have shifty WiFi. We went at the end of August, so it was very hot, but you...

 Report
Helpful?
1Thank Angela K
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Montreal, Canada
Reviewed 17 September 2016 via mobile

This was our first time in mexico and at this resort. We absoloutly loved everything about this place. The food is excelent , the rooms are spacious and modern. The thing that we loved the most were the people working here, everyone is really friendly and always ready to help. We are a type of travelers that love to discover...

 Report
Helpful?
1Thank mirelsivic
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Minnesota
Reviewed 16 September 2016 via mobile

We traveled here in August. I booked a two bedroom room to accommodate my husband and our children. It was NOT two bedrooms but rather 2 rooms that shared a foyer with a third room that an unknown hotel guest was using. I had to give my 8 and 6 year old kids a hotel key to get into my...

 Report
Helpful?
1Thank sarakmn
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear sarakmn, On behalf of the staff management from Azul Fives Hotel by Karisma we want to thank you for the time taken to share your detail review from your last stay with our future guests. We want to apologize for any disappointment and inconvenience in the assigned room during your stay, our mission is to make every stay as...

Glendale, Arizona
Reviewed 16 September 2016

The food is very good. The rooms are excellent. Service is excellent! There are fun activities throughout the day, and plenty of places to relax and unwind. The hotel really takes care of you. All the restaurants are very good, but I must mention that Oka sushi bar was wonderful! Chef Ronay was our favorite in the entire resort. He...

 Report
Helpful?
1Thank candyd132016
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Clearwater, Florida
Reviewed 15 September 2016

Excellent services from all the staff here,a special mention to the pool butlers,Antonio,Egar,Roberto & Gaby. Thank you for taking excellent care of us during our stay, nothing was too much trouble to help make our stay a fantastic experience

 Report
Helpful?
1Thank Steven M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

Lancaster, Pennsylvania
Reviewed 14 September 2016 via mobile

Our trip started with Dream Makers Vacation Services helping us plan a family vacation! They were fantastic in helping us choose the perfect location, a wonderful resort and making the travel arrangements that were well organized. Dream Makers provided thorough communication and a great itinerary with necessary documents and helpful hints to make our travel days easy! When we pulled...

 Report
Helpful?
8Thank jbtmlehman
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

5,791 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5416)
Viewed
Dining (687)
Viewed
Pool/Beach Area (1163)
Viewed
Hotel & Grounds (676)
Viewed
Family/Play Areas (80)
Viewed
View from Room (121)
Viewed
Room/Suite (652)
Viewed
Bathroom (62)
Viewed
Business Centre/Function Rooms (34)
Viewed
Other (1941)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.0 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 211 in Playa del Carmen
3,385 reviews
1.3 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 211 in Playa del Carmen
3,224 reviews
0.3 km away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#96 of 211 in Playa del Carmen
774 reviews
Show Prices
Show Prices
Show Prices
2.1 km away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#2 of 211 in Playa del Carmen
1,856 reviews
17.9 km away
Generations Riviera Maya by Karisma
0.3 km away
Viceroy Riviera Maya
Viceroy Riviera Maya
#9 of 211 in Playa del Carmen
1,022 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $217 - $1,204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com and Jetsetter so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
1,095 questions
Ask a question

See all questions (1095)

Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor pool view rooms are the best in my opinion.”
 of 5 bubbles phile706, 24 Feb 2017 | Read review
“Rooms on the pool level have sun beds on their outdoor window space, with direct access to the pool.”
  • mold from the air duct in the room's kitchen. it was cleaned out later by contractors.
  • rooms for sale
 of 5 bubbles morenap586, 24 Feb 2017 | Read review
“we were in building 18 not sure if other buildings had better smelling bathrooms and hot water or not.”
 of 5 bubbles ajmaritime, 23 Feb 2017 | Read review
“Rooms in the Essence section are modern and in great shape, but farther from the beach.”
 of 5 bubbles 620joek, 23 Feb 2017 | Read review
“bld #18 is near a construction site, but the side we were on was not affected”
 of 5 bubbles Nicole1035, 22 Feb 2017 | Read review
5 of 5