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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,389 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,519: English reviews
Canada
Reviewed 8 August 2016

Just came back from Azul and we loved it but there were small things that can be improved. 1- At the time of booking we were told by our travel agent that we will get two Joint rooms for the kids. To our disappointment, Azul’s Front Desk staff wanted us to have rooms in two different buildings 1 and 9...

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Helpful?
1Thank Ktawfik
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas Renaud Pfeifer General Manager

Reviewed 8 August 2016 via mobile

My new wife and i went to azul fives for our honeymoon and really enjoyed it. Food was great staff was great.. We had only one bad service at aroilia i think is what its called, its a covered spot ground floor looking at the ocean they seemed very flustered and our food took forever but the Italian resturant in...

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1Thank Justin W
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. Renaud Pfeifer General Manager

Belleville, Canada
Reviewed 8 August 2016

Excellent staff starting from the moment you enter the resort! Such as Viktor at the front desk. The activities staff was so friendly! Such as; David, Brandon, Kevin, and Francisco. They had a wide variety of activities to try that were included. The restaurant service was excellent! Waiters from La Brassiere; Justina, Jesus and from Flavours; Angel, Geranimo. Excellent service...

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Helpful?
Thank carolync220636
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Reviewed 8 August 2016

Beautiful resort, small enough that you don't feel overwhelmed as with some larger properties. Always enough lounge chairs on the beach, without bing a "member". This is our 3rd time visiting in 5 years. Food is gourmet quality. All Inclusive plus! Suite was comfortable and clean. Fridge always restocked. The staff were friendly and always greeted us with a smile....

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Thank Kickitup D
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. Renaud Pfeifer General Manager

Montreal, Canada
Reviewed 8 August 2016

I have been in this hotel for vacation from 23 july 2016 for 12 days with my wife and my daughter (2 years). The bedroom was clean and every things works well such the condition air,TV,..). The hotel stuff is very friendly and smiling. The quality of service is very good; the food is very delicious and healthy. I really...

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Helpful?
2Thank Mcharfi
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Ontario, Canada
Reviewed 7 August 2016

The property has something for everyone. The restaurants are delicious and the rooms are extremely comfortable. But the friendly staff boost this location from 4 to 5 stars. They were friendlier than anywhere else I've ever stayed.

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Helpful?
1Thank brianc522016
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. Renaud Pfeifer General Manager

Miramar, Florida
Reviewed 7 August 2016 via mobile

Azul Fives provided an excellent service, the installations are beautiful, very spacious and comfortable, many pretty details, the staff is absolutely superb. The con for me was that they were having a/c issues and we as guests and their employees suffered the heat. I really hope they fix this soon. The Vassa Spa is just a delicious experience. We so...

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Helpful?
2Thank Natzul2015
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. Renaud Pfeifer General Manager

Reviewed 6 August 2016 via mobile

My husband and I had an amazing time. The pools where always harm and clean. There was a wide variety of food and the 'adult' drinks were strong. Our hot water didn't get as hot as we wanted in the shower but all in all we had a great time. Ruth and Kevin from the events team made us feel...

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Helpful?
Thank dfunner
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Alpharetta
Reviewed 6 August 2016

We are an Exotic/Prestige presidental members. When we booked a return trip Azul Fives under our membership we booked two rooms with a guarantee upgrade to get three rooms. When we arrived on Saturaday they told us that they unable to provide us that room until Monday and to compensate they would give us some resort credits, which we agreed...

Review collected in partnership with this hotel
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1Thank H4431BCthomasm
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear H4431BCthomasm THANK YOU! For choosing us as your vacation destination. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and we are deeply sorry to know we were not able to accomplish during your stay. We want to truly apologize if you found inconsistencies in the provided...

San Antonio, Texas
Reviewed 5 August 2016

we stayed here for a day and a half. we had three rooms together one room kept getting water dammage and ac problems. they did try to fix but it was too much trouble so we were moved.. but.. the food we ate while there was good had some tacos. drinks not too good. beach really far from room have...

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1Thank FlipFlopsGirl_67
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear FlipFlopsGirl_67 Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their stay. We want to apologize if you had to be moved due to an inconvenient in your room....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $217 - $1,237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in building 18 not sure if other buildings had better smelling bathrooms and hot water or not.”
 of 5 bubbles ajmaritime, 23 Feb 2017 | Read review
“Rooms in the Essence section are modern and in great shape, but farther from the beach.”
 of 5 bubbles 620joek, 23 Feb 2017 | Read review
“bld #18 is near a construction site, but the side we were on was not affected”
 of 5 bubbles Nicole1035, 22 Feb 2017 | Read review
“Villa 15 has small rooms, 3,4,5,6,9 are bigger but lookout for 5 and 6 which overlook kids club if you are at the rear of the building.”
 of 5 bubbles KerryD644, 22 Feb 2017 | Read review
“Blocks 15 - 18 seems ideal for proximity to pools and restaurants”
 of 5 bubbles christalthomas, 22 Feb 2017 | Read review
5 of 5