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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,756 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,834: English reviews
Reviewed 5 October 2016 via mobile

All of the staff at this hotel are amazing. They are all very friendly and attentive. Special thanks to the pool butler team Gaby, Roberto, Edgar, Antonio and Alex. But the great service doesn't stop there. Alejandra the Butler is fantastic. The wait staff are wonderful as well from William at the pool to Justina and Bernardo in restaurants. Genaro...

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Helpful?
2Thank Candice M
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 4 October 2016

Service was amazing. The pool butlers took good care of us as well as our little one. Edgar, Gaby, Roberto and Antonio were very nice, friendly and always smiling. They always came to check up on us and make sure we were well taken care of. Edgar was always quick and helpful with the stroller - thank you! The room...

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5Thank RSandGB
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. We cannot wait to welcome you back. Renaud Pfeifer General Manager

st. Louis
Reviewed 4 October 2016

Azul Fives by Karisma Hotels is very nice. The grounds are beautiful. This resort has a jungle type setting with a boardwalk thru the protected area. This is a nice walk. In the mornings and evenings the spider monkeys come out. They are very cute and entertaining to watch. The staff here is attentive, proving excellent service. We tipped most...

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1Thank angiRN
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Renaud Pfeifer General Manager

uk
Reviewed 4 October 2016

So since we last stayed here they have increased the size of the hotel. This is much better now with extra restaurants and bars to chose from. We had a walk out room in Villa 14 which was perfect for us, as this was next to a quiet pool. We were only a few minutes walk to the new restaurant...

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2Thank xelhah
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thanks you again for your detailed feedback, we are looking forward to see you again in sunny Azul Fives. Renaud Pfeifer General Manager

Edmond, Oklahoma
Reviewed 4 October 2016

We loved Azul Fives so much we became owners. The jungle is fascinating and the beach is awesome. Food is amazing in every restaurant and the staff is as good as it gets. Gaby and Edgar, Beach Butlers, create a lovely experience with their friendly smiles and willingness to make every day special. There is something for everyone here.

Review collected in partnership with this hotel
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2Thank zeta1985
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Gaby and Edgar know that their service made you stay all the more special. Renaud Pfeifer General Manager

Thousand Oaks, California
Reviewed 3 October 2016 via mobile

My wife and I just came back from the Azul Fives. We stayed in building 15 room 14-1, a one bedroom. We had an exceptional experience. We had one butler and one Butler in training. Our butler Alfonso was extremely attentive and was always there when we needed anything. Our Butler in training, Judith will make still another fantastic Butler....

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3Thank John M
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Alfonso and Judy know that their service made you stay all the more special. Renaud Pfeifer General Manager

Reviewed 3 October 2016 via mobile

Me and my partner visited azul fives in September. We couldn't of asked for a better holiday together. The hotel grounds are stunning and the staff go out of there way to make your stay enjoyable . The food was lovely in all restaurants including the room service. I would like to thank Juan deigo for helping us pick our...

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5Thank Daniel E
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Basildon, United Kingdom
Reviewed 2 October 2016 via mobile

Didn't have a great start to our honeymoon, we had upgraded to a suite which gave us extra privileges but it took 4 days for the hotel to acknowledge our entitlement to this package. It got off to a bad start when we were allocated a suite which upon inspection we found the first floor balcony door didn't close properly...

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1Thank dean2905l
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear dean2905l Allow us to thank you for taking the time of sharing your experience with us about your recent stay at our hotel celebrating your Honeymoon. I want to thank you also for the great comments about the swimming pools, the food and about our attentive employees; the most important asset is our hard working and dedicated staff, they...

Los Angeles, California
Reviewed 2 October 2016

My wife and I were married at Azul Fives resort on September 5, 2016. What an amazing time! We had around 75 guests stay at the resort and attend the wedding ceremony/reception on the rooftop deck that overlooks the ocean. Not only did we have a picture perfect wedding day, but also an unbelievalable vacation as we stayed for 10...

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1Thank DT8131981
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for taking the time to share your experience in regards to your recent stay with us. It was a pleasure to welcome you in paradise and to know you have had an amazing time here during your wedding. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 1 October 2016

I visited the Azul Fives at the beginning of September with my daughter. From the moment we arrived ,the customer service and attention to detail was extraordinary. We were created with a glass of champagne and a cool towel. We reserved a two bedroom suite which was a one bedroom apartment with a full kitchen, living room and bedroom. There...

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4Thank dackpat
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Thanks you again for your detailed feedback, we are looking forward to see you again in sunny Azul Fives Renaud Pfeifer General Manager

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $101 - $1,898 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
“They all are seemed good with pool access.”
310Bond, 19 Apr 2017 | Read review
5 of 5