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Grand Velas Riviera Maya

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2,918 Reviews from our TripAdvisor Community

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Showing 2,234: English reviews
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Northbrook
Reviewed yesterday NEW

Wonderful resort. The food and beverages were excellent. The staff was friendly and attentive. Highly recommend it. We have visited the Riveria Maya on several occasions. This is the best resort that we have visited by far.

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Thank Mary G
Hewlett, New York
Reviewed yesterday NEW

Loved the resort, absolutely stunning room, with pool and jacuzzi. Staff was superb. Only suggestion would be to have at least one restaurant with more common cuisine. All restaurants were nouveau style, presented beautifully, but every meal? Would have given a toe for a hamburger or a taco.

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Thank HalJKMD
Denver, Colorado
Reviewed yesterday NEW

Went for a wedding. Group booked in the Zen wing. Very quiet - except for monkeys in the morning! Concierge service was impeccable. Food was awesome, drinks yummy and pools great! Shuttles every 60 seconds (no kidding) to the beach and back. Beach wing very nice. Spa was OVER the TOP!! Awesome trip! Will upgrade to beach front next visit.

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Thank STEMY2013
Reviewed yesterday NEW

The pictures and reviews just don't do this property justice. Our trip was wonderful. Property was spotless and service was superior. Customer service is their number one priority. Every meal was better than the last. We ate at almost all the restaurants and they were excellent. Our 10 year old daughter had a ball. Kids club kept her entertained when...

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1Thank mlplazarus
Baton Rouge, Louisiana
Reviewed 2 days ago NEW

My family of 3 spent 5 days at Grand Velas. I researched the resort online before booking, but none of the reviews did the resort justice. The grounds and facilities are beautiful. The Staff was extremely friendly and helpful. The service at the pool and beach was exceptional! Our room was spotless. The restaurants are worth of 5 stars !...

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Thank curlydenny70
Reviewed 4 days ago NEWvia mobile

I took my company there for a sales incentive trip! Great place and very much enjoyed by all! The food was outstanding with the exception of one of the restaurants, Covina, but that's OK as there are 8! The service was exceptional. I had 23 on our trip and everyone loved the rooms and amenities. Wow - the spa was...

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Thank Amy P
Staten Island, New York
Reviewed 5 days ago NEW

Grand velas is an awesome all inclusive resort. We had the best time. The grounds are gorgeous. The pool and beach are beautiful. The restaurants were phenomenal. We ate at Piaf and Cocina de Autor. Cocina de Autor was one of the best dining experiences my boyfriend and I have had, a 12 course tasting menu with wine pairing. Absolutely...

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2Thank laura42474
Lynchburg, Virginia
Reviewed 5 days ago NEW

The Grand Class is certainly grand! Amazing views from the oceanfront balcony, incredible food, wonderful wine selection. Everything was first class. As a travel agent, I would highly recommend this resort to anyone.

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1Thank april_farmer
Westfield, New Jersey
Reviewed 5 days ago NEW

Grand Velas was an amazing family trip. I have kids 9, 12 and 14 and we all loved it. The best part of the trip was our Zen Concierge Aaron. He was so amazing and helped us out with everything we needed from day trips to minibar requests to dinner requests and much more. He was so timely and seemed...

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1Thank Dana R
A TripAdvisor Member
1 review
4 helpful votes
Reviewed 6 days ago NEWvia mobile

I want to start by saying that my husband and I have traveled to the Riviera Maya at least once or twice a year for 12 years, and travel extensively in Europe, Hawaii, and the Caribbean, but I have never left a TripAdvisor review. I feel I have to this time as the experience was unbelievable and beyond what I've...

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4Thank A TripAdvisor Member

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,062 - $2,065 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Expedia, HotelsClick, Hotwire, Travelocity, Hotels.com, Orbitz, TripOnline SA, Cancelon, HotelsforEveryone, getaroom.com, HotelQuickly and Evoline ltd so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
328 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the beach front rooms. If you want quiet and jungle do the Zen. They do have an all adult section at the beach as well.”
STEMY2013, 25 Apr 2017 | Read review
“the Zen suites are peaceful and relaxing. There was always a shuttle van to brings us to the Ambassador beach area. Great pool”
curlydenny70, 24 Apr 2017 | Read review
“Zen area is less expensive and quieter. Ambassador is closer to the action at the beach and bigger pool.”
dianabeutner, 19 Apr 2017 | Read review
“Depending on what you are looking for. If you want more of a quiet area choose Zen. Closer to beach with more action choose ambassador ”
5166103784, 14 Apr 2017 | Read review
“we had an ocean front room and it was beautiful.”
suzannes678, 11 Apr 2017 | Read review
5 of 5