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Grand Velas Riviera Maya

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Traveller (2881)
Room & Suite (793)
Pool & Beach (791)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(216 reviews)
“ambassador section”(215 reviews)
“cocina de autor”(169 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,764)
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2,867 results
Traveller rating
2,357
344
91
47
28
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LanguageEnglish
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2,357
344
91
47
28
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All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom servicefour seasons
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1 - 5 of 2,867 reviews
Reviewed 2 days ago

I had high expectations for Grand Velas after having stayed at GV in Puerto Vallarta a few years back and this hotel exceeded what I expected. The service is impeccable. Spa is world class. Food is very good. I’d absolutely recommend Grand Velas Riviera Maya...More

Review collected in partnership with this hotel
1  Thank Greg A
Reviewed 4 days ago

We booked our reservation through mexvax. Check in was quick, and were greeted with refreshing drinks and towels. The hotel is wonderful, it truly is a great hotel. The service, rooms, food and drinks were all very good, however, I do believe there are some...More

Thank JDO77
Reviewed 6 days ago

We took a family of 10 to the Grand Velas for a birthday celebration. Everything was PERFECT. Service was top notch. The rooms were clean, the pools (there are many!) offer something for everyone. You never have to wait long for a towel, bottle water...More

1  Thank ikgo62
Reviewed 1 week ago

This was the best experience ever. We made the mistake of reserving at Panama Jack which was terrible. We moved to the Grand Velas where the service and atmosphere was beyond imagination. They went out of their way to even accommodate our dietary restrictions. Don't...More

Review collected in partnership with this hotel
Thank pfarnad
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 6 days ago

Thank you for thinking of us in your moment of need. It was our pleasure to receive you upon your arrival and cater to your personal needs and desires, the Grand Velas way. By eventually electing to relocate to our resort, you allowed us to...More

Reviewed 1 week ago

I've stayed here now two years in a row for my birthday and after this year, going to another resort first, this was the best time ever and the ultimate way to end my Mexico trip. I should have never gone to the "other" place!!...More

1  Thank Kelliebnatl
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 1 week ago

On behalf of Paola, Jose, Armas, and all of the staff of Grand Velas, I thank you very much for allowing us to become an essential element in your future vacation plans. As director, I am always pleased to learn when my staff goes the...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$711 - US$1,761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$711 - US$1,761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2881)
Room & Suite (793)
Pool & Beach (791)
Dining (376)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Conchy G
17 August 2018|
AnswerShow all 3 answers
Response from Rodolfo G | Property representative |
Dear Conchy G; Warm greetings! Riviera Maya had been in a constant change due to different situations like global warming, pollution and Sargasso. As a hotel, we do a hard work to keep our beach clean and in the best... More
1
Vote
Bubtina2000
6 August 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Hello and thank you for such an important and interesting question, and indeed dining specialty restaurants have a dress code which is Elegant-Casual (collared shirt, trousers and closed footwear for men; dresses, skirts, or... More
0
Votes
LupefromTexas
13 July 2018|
Answer
Response from Rodolfo G | Property representative |
Warm greetings from Riviera Maya! Grand Velas is located approximately 7 miles from downtown Playa del Carmen, we recommend to arrange round transportation from the lobby to your destination. Taxis are an other option and... More
0
Votes
Room Tips
"You can either pick BEACH or JUNGLE... Jungle is a shuttle ride to the beach pool every day, but they were..."
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"There are no bad rooms here - they all face the ocean."
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"Grand Class offers the very best of the beach views!"
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"Very spacious and clean rooms with great views!"
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