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    Grand Velas Riviera Maya

    Carretera Cancun Tulum Km 62 Playa Del Carmen Municipio De Solidaridad, Playa del Carmen 77710, Mexico
    011 52 322 226 8689
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    04/02/2018 05/02/2018
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     6 people have started booking this hotel
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    US$1,428
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    Traveller (2611)
    Pool & Beach (757)
    Storyboard
    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “sen lin” (209 reviews)
    “cocina de autor” (159 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Grand Velas Riviera Maya
    Offers & Announcements: ☃️ Snow Free Zone 🌴
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (3,377)
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    1 - 5 of 2,559 reviews

    Reviewed 3 days ago

    We very much enjoyed our stay over the Christmas Holiday. Beautiful weather, great service and the spa is fabulous. The food was good. With so many choices in Mexico, it is a good place to go. We stayed in the Adults Only section, but it's...More

    Thank janicez122
    Hotel's Favourite
    Reviewed 30 May 2017

    What a gem I recently found in Riviera Maya, Mexico - an absolute perfection in all-inclusive world of resorts. Having seen all kinds or properties worldwide - this one left me speechless, with the most excellent customer service not found anywhere. From servers and waiters...More

    Review collected in partnership with this hotel
    16  Thank Nelchik
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 2 June 2017

    I cannot thank you enough for taking your personal time in expressing not only your enthusiastic satisfaction but also the refined detailing of our service and product. Your descriptive observations cover quite a few areas, all of which we are very proud of. But a...More

    Reviewed 5 days ago

    We stayed at the Grande Class section- group of 11 from 16 to 80s. The rooms are beautiful and very clean. I would compare the room to a Four Season/Ritz Carlton level. The plunge pool was not heated so only the 20somethings spent time in...More

    3  Thank drivinggirl
    Reviewed 6 days ago

    This trip was absolutely phenomenal. It exposed me to beauty I had never experienced beforehand. Not only was the scenery epic, the service was completely 5-star. Everyone was so kind and accommodating, especially activities coordinator Angel Calzada. He made us feel right at home and...More

    Thank Shaun G
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 4 days ago

    It is with great pride, Shaun, that I read your glowing comments on Grand Velas, and in particular on our "5-Star" service. A large part of our service philosophy focuses on warm and caring hospitality. The young women and men that I am proud to...More

    Reviewed 1 week ago

    Impeccable service. Great spacious and spotless rooms . Concierge as well as head and supporting staff of the resort go above and beyond to make your stay unique and memorable. Food selection is ample and fresh. Many activities for children as well as a variety...More

    Review collected in partnership with this hotel
    Thank akotspt
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 4 days ago

    Your kind words and glowing descriptions will genuinely serve to motivate, even further, our already highly motivated staff when carrying out our day to day duties as being the best hoteliers in Mexico. We have striven to provide distinguished guests such as yourselves an abundance...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Airport Transportation
    • Breakfast included
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$756 - US$1,571 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Top resorts Hotel in Playa del Carmen
    • #2 Green Hotel in Playa del Carmen
    • #3 On the Beach Hotel in Playa del Carmen
    • #3 Spa Hotel in Playa del Carmen
    • #4 Luxury Hotel in Playa del Carmen
    • #16 Family Hotel in Playa del Carmen
    • #17 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 493
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Cheap Tickets, HotelsforEveryone, Evoline ltd, Cancelon and TripOnline SA so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen ,
    • Grand Velas All Suites And Spa Resort, Riviera Maya ,
    • Grand Velas Hotel Riviera Maya ,
    • Grand Velas Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (2611)
    Pool & Beach (757)
    Room & Suite (730)
    Dining (353)
    Hotel & Grounds (1493)
    Bathroom (30)
    Family and Play Areas (18)
    Business Centre & Event Rooms (8)
    Nearby
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    Ask a question
    Questions & Answers
    KIm T
    23 January 2018|
    AnswerShow all 2 answers
    Response from DirectorGVRM1 | Property representative |
    Hello Kim; Greetings from sunny Mexico. We count with a Kids & Teens Club in which were the young children can make some friends and hang during the evenings. We do have shows at evenings during high season where "themed... More
    0
    Votes
    Yslane
    10 January 2018|
    Answer
    Response from DirectorGVRM1 | Property representative |
    Hello Yslane; Greeting from sunny Mexico! Grand Velas Riviera Maya as a Luxury All Inclusive offers the best experience for families or adults only! Zen & Ambassador ambiences are the family friendly areas of the resort... More
    0
    Votes
    Travelsing24
    10 January 2018|
    AnswerShow all 2 answers
    Response from DirectorGVRM1 | Property representative |
    Grand Velas is located along the caribbean coastline and in front of the second largest coral reef in the world, having different kind ocean wild life right in front of the hotel. We have a marina center offering different... More
    0
    Votes
    Room Tips
    "The view of the ocean is absolutely amazing, but all rooms are truly wonderful"
    Read review
    "Zen - for families"
    Read review
    "If you can, book a room in the Grand Class and ask for an end room."
    Read review
    "Peace and quite go to Zen ( take mosquito spray in this section) Ambassador great views, Grand class..."
    Read review
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