We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Grand Velas Riviera Maya

Travellers' Choice award winner
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Grand Velas Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

2,589 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
Showing 1,976: English reviews
Montreal, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This was our second time at this resort (november 2015 being the first) and both times were great. The level of service is excellent and this applies to every member of the hotel that we encountered. We stayed in the adult part of the resort so we had all our breakfasts and many superb lunches at the Bistro. The friendly... More 

Helpful?
1 Thank Jopatt
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you for your marvelous observations and insights into your second Grand Velas holiday. As persons who prefer to vacation in luxury, your expectations will be quite higher than most, and we realize that here in the hotel. That is why we invested heavily in our infrastructure, dining venues and at the same time selectively recruiting only young women and... More 

Washington DC, District of Columbia
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 week ago

After three previous visits and three very lengthy reviews, I am hesitant to cover most of the deep details that keep bringing us back to this place as they have been tackled previously. I’ll begin this review with the punchline – we have already booked our next visit and Grand Velas remains the undisputed champion among our family members for... More 

Helpful?
4 Thank verysnobbytraveler
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

First and foremost, thank you for your recent visit and your detailed comments and I´m thrilled to hear that you have booked us again. I have shared your review with the staff this morning and we have taken note of all items. I am glad that you did enjoy many aspects of your visit and I am challenged to reach... More 

Superior, Colorado
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

We did quite a bit of research prior to the trip - and although the price was quite a bit higher to stay at Grand Velas the reviews of the food swayed us. The room: We decided on Ambassador - and by the time we booked only oceanfront was available. I had also asked to be on the 4th floor... More 

Helpful?
2 Thank Buggybug
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

On behalf of all the employees of Grand Velas, I wish to thank you for your excellent insights into your very first trip to Mexico. And I may go as so far to say a thank you on behalf of other potential travelers because of your exquisitely informative review. Your wonderful observations and expressions on the many aspects that you... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I brought my family for a thanksgiving getaway, never been to Mexico before and didnt know what to expect. I was blown away by the level of service, 5 star food and genuine warmth of the people. I doubt I will find better anywhere. I highly recommend this incredible place. I stayed in the Grand Class section for adults only... More 

Helpful?
2 Thank peacockbrit
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We could not feel any prouder to have made such a brilliant impression on your very first trip to Mexico. You certainly have done very well by selecting top-of-the-line, and your glowing expressions on our culinary tour, accommodations, and of course our service, motivates us all to continue to provide you and everyone that reserves with us a consistently high-end,... More 

Bonita Springs, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

We brought thirteen including seven under sixteen to the GV during Thanksgiving week, and have been blown away by the quality of staff, facilities, and restaurants. We've visited nearly four dozen countries and have stayed in many very luxurious hotels, but this facility rises near the top with its architecture, integration with nature, superb menus and preparations, and a remarkable... More 

Helpful?
2 Thank FLGrandpa
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Your firm seal of approval truly motivates us to even further step-up our product and service, and we are thrilled to have risen to the top of your extremely high standards of luxury living. I am sure that the smiles of the young ones are a resounding part of the reason that you feel this way about the experience. To... More 

Minnedosa, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We attended a CME at the Grand Velas with Sea Courses in November 2016. The resort was the best we have ever stayed at. Food was exceptional, service was second to none and facilities and grounds were very well kept. I would highly recommend this property.

Helpful?
2 Thank Michelle M
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much, Michelle, for taking a few moments to share your high recommendation of Grand Velas. We are grateful to you and your organizers for selecting one of the loveliest resorts in Playa del Carmen to hold your prestigious event and allow me to say that the professionalism of each and every one of your organizers and participants... More 

Raleigh, North Carolina
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I spent our 5th anniversary here. The food and drinks were amazing as well as the staff and attention to every detail. We stayed in an an Ambassador suite. The ocean views from the room were beautiful and overlooked tropical flowers and an impressively large infinity pool. Amazing in every way! Prepare to be spoiled.

Helpful?
2 Thank Jacqueline M
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Jacqueline, it was our pleasure to spoil you in every possible way that a luxury all-inclusive could. We truly appreciate that you and your husband selected us for your milestone anniversary, and as I am sure that if you look back, the travel and expense were well worth the "amazing romantic vacation" that you just experienced. On behalf of my... More 

Windsor, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

This was our first visit to Grand Velas and we had not been to Mexico in about 5 years. My memory of the beaches was not great nor was the food at the past all inclusive resorts.Grand Velas changed all that. It is beautiful, spacious, quiet and the service is amazing. You get great value for the price that you... More 

Helpful?
3 Thank andrea_steen072
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Andrea, we are delighted to have been given the opportunity to host you on this, your first trip to Mexico in five years. And even more importantly we are thrilled at having completely changed your past perceptions on all-inclusives and the beaches of the region. Eight years ago to the month we challenged ourselves to introduce something truly unique to... More 

minnesota
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

I was looking for an All-Inclusive in the Playa area. I was hesitant due to our disappointing experience in Cancun a few years ago. I spoke with a reservation agent a few times and even emailed about my son's shellfish allergy prior to booking. Well - all my planning worries and anxiety dissolved after our first 24 hours at Grand... More 

Helpful?
3 Thank colderthanyou
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I can see from your glowing comments that your diligent research, along with your direct inquiries to the resort, sold you on the effectiveness of my staff. Add to that our sterling service, culinary tour and fabulous facilities and what you get are wonderful memories and a great sense of satisfaction that your vacation investment was truly worth it. One... More 

Ontario
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Spacious rooms, well appointed. Staff that seems interested in your experience and making everything right. Gorgeous pool areas. An extremely high quality spa, that was welcoming. Good work out equipment and classes. The resort felt exclusive even when you knew it was booked full. But the highlight? The unbelievable quality of the food for an all inclusive! Even for this... More 

Helpful?
1 Thank cmpOntario
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Your review title certainly goes hand in hand with our philosophy on providing our affluent clientele something that cannot be found in an all-inclusive hotel. Add to the luxury aspect our commitment to your vacation happiness and the result is a wonderful experience such as yours. We are proud to have exceeded your high expectations, and as a team, we... More 

3,045 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2106)
Viewed
Room/Suite (273)
Viewed
Pool/Beach Area (489)
Viewed
View from Room (93)
Viewed
Dining (226)
Viewed
Hotel & Grounds (334)
Viewed
Bathroom (27)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (10)
Viewed
0:19
Videos (3)
Viewed
Other (644)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (748)
Viewed
Amabassador Suite #1 (54)
Viewed
Amabassador Suite #2 (44)
Viewed
Ambassador Pool (29)
Viewed
Amenities (121)
Viewed
Beach (33)
Viewed
Grand Class Pool (39)
Viewed
Grand Class Suite (118)
Viewed
Dining (96)
Viewed
The Hotel (111)
Viewed
Zen Pool (13)
Viewed
Zen Suite #1 (46)
Viewed
Zen Suite #2 (30)
Viewed
Zen Suite #3 (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (191)
Viewed
Hotel & Grounds (40)
Viewed
Pool/Beach Area (23)
Viewed
View from Room (5)
Viewed
Dining (10)
Viewed
Room/Suite (20)
Viewed
Business Centre/Function Rooms (11)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (1)
Viewed
Other (78)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
11.1 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,350 reviews
4.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 213 in Playa del Carmen
5,963 reviews
1.8 km away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 213 in Playa del Carmen
1,462 reviews
Show Prices
Show Prices
Show Prices
9.0 km away
Secrets Maroma Beach Riviera Cancun
13.2 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
10,765 reviews
6.8 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#14 of 213 in Playa del Carmen
14,434 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $978 - $2,286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Priceline, Travelocity, Odigeo and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
269 questions
Ask a question

See all questions (269)

Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have kids with you, spend the money for the Grand Class Suites on the Top Floor”
  • View from our suite
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“Grand class has amazing view of ocean but Zen is in jungle and also spectacular..”
 of 5 bubbles Kimb35, 1 Dec 2016 | Read review
“Grand Class section on the top floor with private plunge pool! The top floor apparently has higher ceilings so the rooms appear even bigger even though they are the same size as the other rooms.”
 of 5 bubbles 587blairb, 30 Nov 2016 | Read review
“We stayed in the Adults only section which was beautiful. The ambassador (family) section was right next to us, and we used both pools (the Ambassador tends to be more lively). The Zen section is also beautiful but is set more in the "jungle" and is a shuttle ride to the other part of the resort by the ocean. But the shuttle ride is literally 1 minute and is always available. ”
 of 5 bubbles tlynneseyfarth, 30 Nov 2016 | Read review
“Grand class 3rd or 4th floor”
 of 5 bubbles Jopatt, 27 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay