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Grand Velas Riviera Maya

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2,666 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Velas Riviera Maya
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Showing 2,032: English reviews
New York City, New York
Reviewed 1 week ago

I have been to many Hotels and Resorts in the Cancun area. Nothing was as great as the Grand Velas. From the minute we arrived until the time we departed, everything was First Class. The Help are all perfectionists from the Porters to the Beach Boys Mr. Carlos. That includes everybody else in between, the Concierge Ms. Blanca, all the...

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1Thank tastetime
Chicago, Illinois
Reviewed 1 week ago via mobile

This hotel went above and beyond on service and accommodating my families' needs. I have never stayed in an all inclusive before for fear it wouldn't be the same standard as other 5-star hotels and I was told by my travel agent this one is and it was!!! We had a wonderful time and there were two people who were...

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2Thank mindynedwick
San Francisco, California
Reviewed 1 week ago

We spent New Years week at the Velas. I was concerned that we would have to scramble for pool or beach chairs. The pool staff was great. We walked down around 11:00 and asked for 4 chairs and we're escorted to the perfect covered spot. All week were were given similar chairs - no stress, no panicking. Pedro, Rodrigo, Tayde...

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2Thank Kgabansk
New York City, New York
Reviewed 1 week ago

I have stayed in the Caribbean at many luxury hotels such as the Gansevoort Turks, Ocean Club Bahamas, and La Samanna St Martin, and my fiancee told me that we should try the Cancun area, and I conceded. AND I conceded to this hotel because my fiancee wanted to try an all-inclusive. And here my story begins.... The good: The...

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11Thank NYTrendEsq
Saint Louis, Missouri
Reviewed 1 week ago

I recently returned from Mexico and just couldn’t wait to get back and write this review. In a word – Phenomenal! We were met at the airport by the transportation company and had our own large, air-conditioned SUV take us to the hotel. Upon arrival, we were warmly greeted by hotel staff, given a beverage and we met our Concierge,...

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8Thank Army4U
New York
Reviewed 1 week ago via mobile

My wife and I just spent 4 nights here with our kids (ages 2.5 and 7 months). We stayed in the Ambassador, which was beautiful. The hotel was very well maintained, the room was beautiful, the food was very good, the pool and beach were perfect for our needs, and the staff were friendly and well-trained. We would stay here...

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9Thank HitherThitherAndYon
Toronto, Canada
Reviewed 1 week ago via mobile

Grand Velas is a treat. If I were to sum up the experience here in one word: flawless. From when we arrived, the resort has been peaceful and serene, the landscape pristine and the staff professional, confident, relaxed and approachable. For example, our hostess Ana Belen greeted us at the cocktail bar and organized a special tasting at Covina de...

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1Thank hollymelinda
Los Angeles, California
Reviewed 1 week ago

Believe what other reviewers say, this place is top notch. First off, the staff can't be beat. Everyone was so helpful, but not annoying and up in your business. The property is super clean and every day you'll see staff making repairs, cleaning, and keeping the property in excellent shape. The food quality is more than I expected. The food...

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2Thank LynnTXLA
Port Jefferson Station, New York
Reviewed 1 week ago via mobile

Excelent resort.friendly staff.food is amazing . It is like a small city with everything available .even a shopping mall ..there are many activities to choose from and it is a short ride away to playa del Carmen.dwfinit

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Thank labe7000
Summit, New Jersey
Reviewed 1 week ago via mobile

Spent Christmas break here with family of 5, including 2 teenagers. Stayed in Zen and was happy with choice as it is easy to get to Ambassador (beach area) with shuttles constantly going and Zen has plenty of space at pool and restaurants. We spent most days at beach and Ambassador pool. Staff were very warm and helpful. Restaurants were...

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Thank Darren L

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,039 - $2,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
295 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
“Quieter rooms away from the elevators. Ground floor walk outs for families with small kids.”
 of 5 bubbles Kgabansk, 8 Jan 2017 | Read review
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