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Grand Velas Riviera Maya

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2,590 Reviews from our TripAdvisor Community

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Showing 1,977: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 March 2015

Just back from 7 days/6 nights at the Grand Velas. Travelled with my wife, no kids, we are in our early 30s. Have previously stayed in Playa Del Carmen (Royal PDC - good), Turks & Caicos (Gansevoort - great), The Domincan (Sivory - very good), and Sandals Royal Bahamian (Bahamas. Its terrible). Overall, it was an excellent trip and we... More 

Helpful?
7 Thank cmw182
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you for your detailed and well thought out comments on your perceptions of your couple´s stay with us. I am very pleased that overall you had an excellent trip and that the relaxation and cuisine were to your liking. You are correct in saying that Grand Velas is quite an expansive resort and we planned it... More 

Minnetonka, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2015

The staff at the Grand Velas was top notch. Our concierge got us started right. Pool servers were awesome including (Taide, Santiago & Pedro). We also really enjoyed the activity staff (Anne, Pepe, Betty & the team). The staff made it so much fun for the kids!!! Euro bungee, Waterpolo, Slippery Soccer, Crazy games,volley ball...... Every day we had new... More 

Helpful?
4 Thank bobhatlestad
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

It is gratifying to know Bob that your family really took advantage of everything that was offered during your February vacation with us. The kids club for the little ones and our fitness center and spa for the older family members really provided the extra touches on your holiday. I thank you for mentioning the quality of cuisine and beverage... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2015

We enjoyed a wonderful march break at the grand velas rivera maya with our two children, age 13 and 11. Can't say enough about the service and food at this resort. I had expected the resort to feel crowded over the break but actually it was very pleasant. No issues with getting chairs by the pool. The zen area is... More 

Helpful?
2 Thank Kim S
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you Kim for choosing Grand Velas for your winter getaway this March. I am extremely glad that you found our Zen ambience to be the perfect place for your vacation relaxation. And of course as you mentioned to enjoy the Ambassador pools, the short shuttle ride over was a “zero issue”. There are times when the... More 

Monroe, Wisconsin
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 March 2015

We have just returned from a week long stay at the Grand Velas. From the moment we arrived, our every need was met. We arrived the day of our daughters 13th birthday. When we opened our door to the suite, they had decorated our room with balloons, a birthday card, and a special dessert for our daughter. Just when we... More 

Helpful?
2 Thank millie2745
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you kindly Millie for your great review on our customer service at Grand Velas. One of the reasons that you came to that conclusion is for the time and thought that we put into every single little detail. It can be a surprise birthday or a lost photo on a tour, but my department of 75 concierges is more... More 

Guelph, Canada
1 review
Reviewed 23 March 2015

I just spent a week for March break with my family at Grand Velas. It was without question, an amazing all-inclusive experience. High touch service at every turn, with such warm, caring and professional staff! The food in all of the restaurants is second to none, we were blown away every day with the selection of food choices...in both the... More 

Helpful?
Thank SSPhoebe
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you so much Phoebe for your glowing comments and recommendations on our resort. We are highly proud of receiving some of the most distinguished awards that a hotel can earn including the coveted 5 Diamond Award. But the ultimate award that makes us the most proud is your satisfaction. We understand perfectly that it is due to you Phoebe... More 

Cincinnati, Ohio, USA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 March 2015

My travel agent recommended this resort when I said that we wanted an all inclusive but high end resort. The Grand Velas is ranked as a 5 star resort. I have been to many all inclusives in the Cancun area and this one was definitely one of my very favorite resorts. We travelled with 3 kids (ages 13, 11 and... More 

Helpful?
6 Thank casymo
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I firstly wish to thank you for taking your travel agent´s advice and reserving with us for your March family vacation. To be considered as “definitely” one of your favorite resorts, especially with your vacation experience throughout this region really speaks volumes of the quality of product and service that you received. From your arrival and personal concierge all the... More 

Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 March 2015

I decided after my last trip to Grand Velas that it just wasn't worth going anywhere else. Just back again with family and friends and it never ceases to amaze me that they continue to provide such amazing service and quality! We were lucky enough to be there for the Gout de France tasting menu celebration on March 19th at... More 

Helpful?
Thank TOLarry
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Larry for your hearty recommendation and loyalty towards Grand Velas. You were certainly fortunate to be on hand for the Gout de France celebrations where over 1000 chefs participated by offering their most delicious French haute cuisine to the people and tourists of this region. And even more fortunate you were to personally enjoy the creations... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2015

Just returned from 6 days, 5 nights at Grand Velas staying in Zen Class section. Fantastic and first class resort and experience! Resort is very well maintained, cleaned and organized. So many people around and willing to assist scheduling or getting anything. All details are considered for guests. We loved the food...clearly pride themselves on offering the best. We tried... More 

Helpful?
2 Thank RyanHawk
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Ryan for your great comments and glowing recommendation of Grand Velas. You are absolutely correct when saying that we “clearly pride ourselves in offering the best”. That pride extends to every single aspect of our operation including our world class spa. Your kind accolades on that experience will make my staff very proud and motivated to... More 

Monterrey, Mexico
1 review
Reviewed 22 March 2015

Amazing staff, the rooms have their own small pool. The SPA is a world first class SPA. I've traveled all over the world in luxury hotels and this was the best BY FAR. the only negative I will say is that you have to take transportation from your lobby to the beach. The hotel is so big that your room... More 

Helpful?
Thank G G
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your warm comments and recommendations with everybody on TripAdvisor. Your accolades on our resort and in particular the Spa are truly first rate. Residing in our Zen ambience certainly has its own benefits such as a tranquility shared with nature and a finely detailed and very large suite. As you and many other valued... More 

Hunt Valley, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2015

We just returned home late last night from our vacation at Grand Velas. From start to finish, the engaging staff bent over backwards to ensure we were happy. Javier, our concierge greeted us when we arrived and walked us to our lovely Zen Garden suite. Throughout our stay, he was available to help or answer any questions. We liked the... More 

Helpful?
2 Thank JBrand123
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you very much Mrs. Brand for your glowing comments on your family holiday with us. And I must add an extra thank you for your affirmation on the policies of our dress code in our fine dining venues. I truly believe that the great majority of our affluent guests feel the same way when dining in... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $978 - $2,286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Priceline, Expedia, Odigeo, Travelocity and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
269 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hotel is spread out. Food is absolutely amazing - don't plan to eat anywhere else. Spa is pricey - get the massage at the beach -”
 of 5 bubbles PattyAM, 3 Dec 2016 | Read review
“If you don't have kids with you, spend the money for the Grand Class Suites on the Top Floor”
  • View from our suite
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“Grand class has amazing view of ocean but Zen is in jungle and also spectacular..”
 of 5 bubbles Kimb35, 1 Dec 2016 | Read review
“Grand Class section on the top floor with private plunge pool! The top floor apparently has higher ceilings so the rooms appear even bigger even though they are the same size as the other rooms.”
 of 5 bubbles 587blairb, 30 Nov 2016 | Read review
“We stayed in the Adults only section which was beautiful. The ambassador (family) section was right next to us, and we used both pools (the Ambassador tends to be more lively). The Zen section is also beautiful but is set more in the "jungle" and is a shuttle ride to the other part of the resort by the ocean. But the shuttle ride is literally 1 minute and is always available. ”
 of 5 bubbles tlynneseyfarth, 30 Nov 2016 | Read review
5 of 5
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