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Grand Velas Riviera Maya

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Traveller (2769)
Pool & Beach (776)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(217 reviews)
“ambassador section”(213 reviews)
“cocina de autor”(166 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Grand Velas Riviera Maya
Offers & Announcements: Package Deal
Offers from Grand Velas Riviera Maya
Offers & Announcements: Package Deal
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,611)
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2,254
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All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortroom serviceplunge poolamazing spa
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671 - 675 of 2,760 reviews
Reviewed 16 February 2017

This resort far exceeded by expectations! It was gorgeous, the rooms were huge & very nice. The food was really good & top shelf liquor was served. I had white wine also & there were several to choose from & the ones I chose were...More

Review collected in partnership with this hotel
3  Thank Marti L
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 17 February 2017

We are truly thrilled Marti to have generated such animated happiness on your recent vacation with us at Grand Velas. As you have now lived and felt our brand of all-inclusive firsthand, you can see why we were awarded 5 Diamond status by AAA. Apart...More

Reviewed 16 February 2017

The Grand Velas Riviera Maya is an outstanding property, with first rate services and staff. From the moment you arrive, you are attended to for any need you may have. The personal concierge service for each floor (Blanca was terrific) is first rate. The individual...More

Review collected in partnership with this hotel
4  Thank geoffbQ6319IH
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 17 February 2017

Geoff, I wish to express my thanks for taking the time to explain so nicely why you think of Grand Velas as "the best of the best." As a team, we have strived smartly to develop each area of our operation with the best in...More

Reviewed 16 February 2017

My wife and I traveled in early February 2017. From the moment we arrived everyone was friendly and helpful. The food was good at all the venues but best at Pilaf and Cocina de Autor. We stayed in the Grand Class in a large room...More

Review collected in partnership with this hotel
1  Thank Potabletraveler
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 17 February 2017

Thank you for traveling from West Virgina to experience the finest in product and service that an all-inclusive resort can provide. I am very pleased that you found the sunrise to be glorious, climbing up above the ocean directly in front of your suite, welcoming...More

Reviewed 16 February 2017

We are definitely returning. Service on same level as Ritz Carlton. Room and balcony were huge. Ocean views stunning. Spa facility was amazing. Pricey but worth it. Security was present and professional. Food had wonderful presentation and chefs were present to correct smallest issues in...More

Review collected in partnership with this hotel
2  Thank henrya595
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 17 February 2017

Henry, it never ceases to please us when guests such as yourselves fall entirely enchanted with our brand and style of luxury all-inclusive. It is safe to say that based on all sources of feedback that we receive, Grand Velas is in a category by...More

Reviewed 16 February 2017

Our stay at Grand Velas Resort was one of the best trips we have taken. It was our 6th time in Mexico and this is a resort that we will definitely come back to. The service was top notch! The food was very good in...More

Review collected in partnership with this hotel
1  Thank J B
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 17 February 2017

We are very proud to have exposed you to our luxury version of all-inclusive. I am not surprised that compared to your previous all-inclusive experiences, we were able to open new horizons and set the bar much higher on your now new perceptions of vacationing...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$706 - US$1,538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$706 - US$1,538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2769)
Pool & Beach (776)
Room & Suite (770)
Dining (360)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (8)
Questions & Answers
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Evelyn S
16 May 2018|
AnswerShow all 2 answers
Response from Marc H | Reviewed this property |
There are 8 restaurants in all. They are all pretty casual. Frida and Lucca were my favorite ones (Mexican and Italian) but they are all excellent. In terms of entertainment there are daily shows at the pool and/or beach... More
1
Vote
BoomerSooner82
28 April 2018|
Answer
Response from Rodolfo G | Property representative |
Hello BoomerSooner82, Greetings all the way to Canada and thank you for such an interesting query. We have three pools and in each we have a pool bar where you can find cocktails, sodas, water and beer, where you can select... More
0
Votes
saucyt75
13 April 2018|
Answer
Response from Rodolfo G | Property representative |
Dear saucyt75, Thank you for such an interesting question.When staying with you will not have any problem with our Wifi connection we count with a 400 MB internet speed for all our guests included in all the common areas... More
0
Votes
Room Tips
"Try and not get a 1st floor room, if staying in the Grand Class Suites. The higher the better."
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"Grand as it says..!!!"
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"Grand class"
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"All the rooms I saw were lovely, but it seemed like the jungle rooms would be quieter and more serene"
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