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Grand Velas Riviera Maya

Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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  • Delphinus Riviera Maya
    3.7 km
  • 5 star hotel
  • Pool
Reviewed 23 April 2015
Best Beach concierge
Rodrigo provided me and my husband with impeccable service on... more
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2,681 Reviews from our TripAdvisor Community

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Showing 2,040: English reviews
Reviewed 23 April 2015 via mobile

Rodrigo provided me and my husband with impeccable service on the beach during our stay at Grand Velas...he was extremely courteous and quick. He made our stay enjoyable! We always had fresh ice water, snacks and mudslides!!! A wonderful vacation in paradise.

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Helpful?
4Thank Karin H
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Karin for your personal recognition of Rodrigo, your star on the beach during your vacation with us. For us it is a great pleasure in having the opportunity to ensure your total enjoyment wherever you may be in the resort and it is nice to know that Rodrigo was a standout during your time on the...

Washington DC, District of Columbia
Reviewed 22 April 2015

The Grand Velas is really the best all inclusive resort I have stayed in. Every single staff person I interacted with was absolutely wonderful. The property is beautiful, especially the swimming pools. And the Spa...words really can't begin to describe the experience. I came home so refreshed and relaxed. Would recommend the Grand Velas to everyone!

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2Thank Ravenclaw1
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you so much Suzanne for your warm and wonderful words on the “amazing” vacation that you had with us. I find that your relaxed and fulfilling expressions really mirror the Grand Velas experience that you enjoyed and I am very glad that our spa was simply too good to put into words, but it is easy to sense the...

Laytonsville, Maryland
Reviewed 22 April 2015

Went for our 30th anniversary. The staff and our personal concierge made the special for us! Flowers. champagne and drawn bath. Everything about this resort is amazing! The best food we have had at any resort...even room service was top notch. WE stayed at the Grand Class (adults only) and the Zen is a 2 minute shuttle ride away. We...

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3Thank Sammie H
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Sammy, for us it is an honor to be selected as the setting for your milestone anniversary celebration. That is why we take an extra effort to make the occasion as special and romantic as it deserves. I believe that a true gentleman will do anything to demonstrate to his wife his love and devotion and by spending these special...

Waterford, Connecticut
Reviewed 21 April 2015

The resort is exceptionally well maintained, the staff extremely friendly, accommodating and pays a lot of attention to all details without being pressing. Perfect balance between service and space. The spa is beautiful and we particularly like the zen pools area. Although the resort was pretty much sold out, we never felt it was crowded, and found it very peaceful...

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Thank GLLAD
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you for expressing your excellent views (and delicious photos) on your recent vacation with us at Grand Velas. Your focus on our culinary tour is a very just one. It is an area that we put tremendous attention led by Chef Erik de Maeyer and his dedicated team. As a group, they creatively plan out every...

Eden
Reviewed 20 April 2015

I took my sister who is eighty years old to this wonderful resort for a week. She is blind in one eye and partly in the other and walks with great difficulty. Everyone helped her from the bellmen, to the hotel staff and restaurant staff. This included helping lift her up and down the steps of the shuttles and buses...

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2Thank Michael A
New York City, New York
Reviewed 19 April 2015

This is the second year in a row that my husband, kids and I have had the opportunity to vacation at Grand Velas - and it was superb once again. We prefer to stay at the Zen Grand Section - peaceful and perfect. If you want beach time it's a very quick van ride - and the vans are always...

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4Thank Lydia C
Massachusetts
Reviewed 18 April 2015 via mobile

Everything about this resort is amazing! The best food my husband and I have had at any resort...even room service was top notch. Service couldn't be better and the staff is so attentive to any need you may have. There are 3 sections of the resort - Grand Class (adults only), Ambassador, and Zen. Grand Class and Ambassador are walking...

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5Thank ParisPinkk
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

It gives me great satisfaction to read your review and know that we were able to eclipse your ample expectations for an all-inclusive vacation. In the planning stages of the resort it was decided that our goal was to provide something completely new to tourism and so we incorporated as much variety and space as was possible. With our 3...

Reviewed 18 April 2015

This was our first all inclusive experience and it was fantastic! We loved all of the pools and the beach. The dinners were great and we just loved walking around every night. We were very happy with our experience!

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5Thank Kelly N
East Haven, Connecticut
Reviewed 17 April 2015 via mobile

We enjoyed our visit at Grand Velas to the extreme. If you are looking for a luxurious, peaceful, and simply perfection of paradise then this is your place. The food is to die for. Every restaurant including the "Azul" buffet was top of the line from start to finish. Everyone that helped us was respectful and classy including Raul at...

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2Thank zappone11
SF Bay Area
Reviewed 16 April 2015

All the reviews I read turned out to be accurate. We are in our last night, spoiled and wishing we could stay longer. The restaurants are amazing both for food and for service. Our concierge was the only person we needed to talk to for every and any request. The resort is in the best condition of any that we...

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4Thank Steve W

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,032 - $2,061 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
296 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand Class for couples”
 of 5 bubbles jessfarrell, 18 Jan 2017 | Read review
“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
5 of 5