We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Velas Riviera Maya

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$1,252*
US$717*
Great Deal
US$1,252*
US$828*
Compare best prices from top travel sites
and 12 more sites!
Professional photos
Grand Velas Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,985 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
Showing 2,289: English reviews
Vinings, Georgia
Reviewed 12 November 2015

Incredibly beautiful resort. The staff was always courteous and helpful. The food was plentiful and delicious. We were always able to make reservations easily. The spa was amazing and the staff was very friendly. The only complaint we had, was because the disco didn't start until midnight. We will definitely go back.

 Report
Helpful?
2Thank HappyFlynns
Montreal
Reviewed 11 November 2015

The standard in luxury comfort vacation resorts. Across the board in ; accomidations, service, recreation, cleanliness, natural & man made surroundings and staff provided a near perfect stay. Dress codes(men) for the 2 high end restaurants. The staff had very considerate suggestions on food & drink etc. Genuine service you can find comfort in.

 Report
Helpful?
2Thank Don L
Reviewed 10 November 2015

The Grand Velas resort is the crown of the Mexican Mayan Riviera not only because of the heavenly blue sky, azure sea and amber sand. The greatness of the hotel is in its ability to create the atmosphere for the mind-to reflect, for the body-to restore and for the heart-to recharge! And there is this Jewel in the Crown –...

 Report
Helpful?
1Thank Sheila M
Kearny, New Jersey
Reviewed 8 November 2015 via mobile

The place was beautiful and great! Everyone was so friendly and the food was delicious f! The spa was also great I recommend it! Not a lot of entertainment by the pool though. I would def go again everything about the hotel is 5 star! I attach some pictures below!

 Report
Helpful?
Thank Laylonnie
Reviewed 8 November 2015

In October we attended the gastronomical event organized by the Grand Velas featuring four renowned french chefs ( Le Tohic 3*Michelin from Las Vegas, Têtedoie 1*Michelin from Lyon/France, Godard from New York and Mustière from Grand Velas). With respective recepies combined into the same kitchen, their menu reached the orgasmic dimension. Michel Mustière, "Maitre cuisiniers de France" who just received...

 Report
Helpful?
2Thank Qclanoraie
San Jose, California
Reviewed 8 November 2015

My wife and I recently visited for the fourth time. Each occasion better than the last and here is why. The concierge staff is more attentive than a first time mother. From making reservations at one of the resorts award winning restaurants, to recommending excursions and adventures, they have what you want and need. Our Concierge Arendy Ortega helped to...

 Report
Helpful?
Thank DavidPowell3
Ringwood, New Jersey
Reviewed 3 November 2015

This resort is exceptional - wonderful staff, lovely rooms, and outstanding food. I came with my family (my 1st, their 2nd visit) and was very impressed with the amenities and service. Our concierge Ana was wonderful - thoughtful, efficient, and very helpful. Mr. William at Azul, Mr. Genaro, and Raul are just some of the other staff that helped make...

 Report
Helpful?
1Thank AliasBecca
Dallas, Texas
Reviewed 2 November 2015

rooms are beautiful and clean, it was very quiet and peaceful, service was amazing and the property was very well kept. Lots of options for food and drinks! The beaches were nicely maintained. It was a fantastic relaxing vacation. I have nothing negative to say about this place except I couldn't stay longer.

 Report
Helpful?
4Thank hoovetraveler
New Jersey
Reviewed 1 November 2015

My wife and I have stayed at several all inclusive resorts (12) all over the Caribbean. For this trip we wanted an upscale resort and this was it. This resort has three room locations - Jungle, Family, and Adults only. We stayed at the Adults only which is beach side. Every room has a full view of the ocean. We...

 Report
Helpful?
9Thank jeffreykNJ
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you very much Jeffrey for your very detailed comments and also for choosing Grand Velas for your “upscale” selection for this vacation. We truly do try to provide the best in all of our facets, everything ranging from our facilities, suites, service and of course our culinary tour. We have taken into account the infinite range of personal...

Brooklyn, New York
Reviewed 30 October 2015

hotel is super clean, service is amazing, not too many people(due to high price), it was pretty quiet and relaxing. the negative side-no night entertainment at all. little show or comedy, dancing, would be nice, even if it was for 30 minutes. brkfst, lunch, and dinner restaurants were superb

 Report
Helpful?
2Thank svetlana m

3,286 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2344)
Viewed
Hotel & Grounds (358)
Viewed
Pool/Beach Area (540)
Viewed
Room/Suite (292)
Viewed
View from Room (102)
Viewed
Dining (232)
Viewed
Bathroom (27)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (11)
Viewed
0:19
Videos (3)
Viewed
Other (772)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (748)
Viewed
Amabassador Suite #1 (54)
Viewed
Amabassador Suite #2 (44)
Viewed
Ambassador Pool (29)
Viewed
Amenities (121)
Viewed
Beach (33)
Viewed
Grand Class Pool (39)
Viewed
Grand Class Suite (118)
Viewed
Dining (96)
Viewed
The Hotel (111)
Viewed
Zen Pool (13)
Viewed
Zen Suite #1 (46)
Viewed
Zen Suite #2 (30)
Viewed
Zen Suite #3 (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (194)
Viewed
Hotel & Grounds (42)
Viewed
Pool/Beach Area (23)
Viewed
Family/Play Areas (2)
Viewed
View from Room (5)
Viewed
Dining (10)
Viewed
Room/Suite (20)
Viewed
Business Centre/Function Rooms (11)
Viewed
Bathroom (3)
Viewed
Other (78)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
11.1 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,716 reviews
4.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 214 in Playa del Carmen
6,740 reviews
21.8 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 25 in Puerto Morelos
8,365 reviews
Show Prices
Show Prices
Show Prices
4.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#23 of 214 in Playa del Carmen
8,143 reviews
9.0 km away
Secrets Maroma Beach Riviera Cancun
4.4 km away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#75 of 214 in Playa del Carmen
11,804 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,045 - $1,992 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, HotelsClick, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com, Evoline ltd, Cheap Tickets and HotelQuickly so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
339 questions
Ask a question

See all questions (339)

Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Zen Experience rooms which are away from the beach. The Grand Class and Ambassador rooms are located at the beach.”
BiggestMac007, 22 May 2017 | Read review
“Pay the extra money for a beach front room or otherwise you'll have to take a shuttle to get there.”
M5583QUjasonb, 19 May 2017 | Read review
“We had 2001 at the end of the hall so no foot traffic...really quiet with great view”
Dbran222, 19 May 2017 | Read review
“Stay at Ambassador if you have kids. Grand if adult only.”
385billyb, 16 May 2017 | Read review
“We were on the 4th floor of the Grand Class Section - high ceilings LOVELY!! Room 4063”
Mfkrupa, 15 May 2017 | Read review
5 of 5
Booking.com
US$717* /night
View Deal
Expedia.comUS$1,252
Hotwire.comUS$828
Orbitz.comUS$1,252
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates