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Grand Velas Riviera Maya

3,424 reviews
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Traveller (2630)
Room & Suite (760)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(209 reviews)
“ambassador section”(208 reviews)
“cocina de autor”(161 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🌼 Spring Offer 🌼
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,424)Write a Review
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All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantambassador suitesambassador classkids cluball inclusive resortplunge poolroom servicefour seasonsrooms are huge
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741 - 745 of 2,597 reviews
Reviewed 20 July 2016 via mobile

We are enjoying our first visit since the kids turned 5 and older...and can both stay in the kids club. We've enjoyed time alone over wonderful dinners and the boys dine w their new friends and play into the night! Special thanks to Karla and...More

1  Thank Robert O
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 28 July 2016

Robert, we certainly appreciate your continued loyalty to Grand Velas and allowing us to be a central part of your vacation plans. And now that your boys have taken a further step toward maturity they can now enjoy all the fun times that they need...More

Reviewed 20 July 2016

We checked in to the Zen. Zen is a jungle-like property. DO NOT STAY HERE IF YOU HAVE ALLERGIES TO MOLD OR MILDEW. OUR ROOM SMELLED OF MILDEW. MY EYELIDS WERE SWOLLEN, I STARTED SNEEZING. IT WAS HARD FOR ME TO BREATH AND MY CHEST...More

22  Thank bob1hicks
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 30 July 2016

Thank you, Mr. Hicks, for bringing your situation to my attention and to that of my managers. Since your review came to my attention, I have held meetings with my senior level staff and have I reached the conclusion that considering your health issues and...More

Reviewed 19 July 2016

From location, property, food and above all, SERVICE, everything is top-notch. We stayed in the Zen area, much quieter than Ambassador area, very spacious rooms, fabulous bathroom with L'Occitane amenities, lovely balcony. Best lobby of all. I was a bit concerned about Zen area being...More

Review collected in partnership with this hotel
3  Thank cst291
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 21 July 2016

It was our true pleasure to have “surpassed all expectations” that you had before your arrival. We have invested quite heavily in providing you all the services, products, and facilities that contributed to generate such outstanding comments and expressions. I am glad that you reinforced...More

Reviewed 18 July 2016

My daughter and I chose to come to the resort before my daughter set off to college and it was a perfect choice. Service: Service was very good. The second we stepped into the resort, people were greeting us with a drink. I actually fell...More

4  Thank ᄒᄋ ᄒ
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 20 July 2016

As director of Grand Velas, I feel very honored that you selected my resort as the place to spend some luxury time with your daughter before sending her off to college. I feel that you are a mother that provides very well for her child,...More

Reviewed 18 July 2016

Its a great hotel and resort, they truly do have premium all inclusive service. The staff is probably their best asset, they go out of they way to make your stay worth coming back, again and again. When checking in make sure you get a...More

2  Thank Eburban
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 20 July 2016

First I would like to thank you very much for visiting all the way from Ecuador to enjoy our brand of high-end hospitality. My staff is certainly one of our shining stars and are well known for their professionalism and warm attention. As for where...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$738 - US$1,586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#3 Top resorts Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$738 - US$1,586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#3 Top resorts Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2630)
Room & Suite (760)
Pool & Beach (757)
Dining (353)
Amenities (121)
Family and Play Areas (18)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
RussellSage
12 February 2018|
Answer
Response from DirectorGVRM1 | Property representative |
Dear Russell; Greetings from Mexico! As per your question we count with a Marina at the beach where you can find sailboats, catamaran, yachts, scuba and snorkeling tours, kayaks, etc. Feel free to contact our pre arrival... More
0
Votes
kayteekat315
12 February 2018|
Answer
Response from DirectorGVRM1 | Property representative |
Dear kayteekat315; Thank you for you interesting question, despite the fact that the Zika virus touched very minimally Mexico, it is important for us to share you the information and preventive measures, we invite our... More
0
Votes
kls98
11 February 2018|
AnswerShow all 4 answers
Response from DirectorGVRM1 | Property representative |
Hello kls98; Greetings from sunny Mexico, the resorts is prepared to receive visitor with a disability and/or special needs, we provide personalized attention, and in case of equipment we can always find the best way to... More
0
Votes
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Room Tips
"2052 had an amazing view and was just far enough from the elevators that we were able to burn a few calories..."
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"We loved the Zen section. Quiet and lush."
Read review
"Stay in the Ambassador suites- Zen is very nice but the views from the ambassador is worth the upgrade"
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"Zen rooms are a long walk and have stinky lagoons"
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