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Banyan Tree Mayakoba

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Traveller (2379)
Room & Suite (1122)
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Overview
  • Excellent86%
  • Very good9%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“private pool”(223 reviews)
“outdoor bathtub”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Additional information
Offers from Banyan Tree Mayakoba
Offers & Announcements: 30% off room rate
Hotel deals
Offers from Banyan Tree Mayakoba
Offers & Announcements: 30% off room rate
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,337)
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1,978 results
Traveller rating
1,671
200
74
22
11
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1,671
200
74
22
11
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1 - 5 of 1,978 reviews
Reviewed yesterday

I actually failed to push back tears leaving The Banyan Tree, and I am not a crier. I cannot add anything more to the other reviews, just to reiterate what a special place this is with special staff everywhere you go. Even if you are...More

Thank Aine R
Hotel's Favourite
Reviewed 17 February 2018 via mobile

My wife and I visited Banyan Tree for a six day getaway. We were celebrating birthdays and a milestone anniversary. We weren’t sure what to expect when we booked the trip since we have never stayed in a resort quite like this but we wanted...More

2  Thank NoahTrop
Response from GM_Peter_Hechler, Director General at Banyan Tree MayakobaResponded 20 February 2018

Dear NoahTrop, Thank you very much for your detailed review, It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken...More

Reviewed 2 days ago

An incredible location - private villas give you your own pool and a sense of true luxury. There is nothing the staff cannot do for you and they are all clearly happy. We saw interactions with their general manager and he seems a very nice...More

Review collected in partnership with this hotel
Thank AlexCambridge2710
Response from GM_Peter_Hechler, Director General at Banyan Tree MayakobaResponded yesterday

Dear AlexCambridge2710, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities services and most of all, our staff. Thank you for recommending...More

Reviewed 2 days ago

Not the cheapest place(!), but you get top service, top facilities (including a well equipped gym and spa), plus a free boat tour of the lagoon! The food is very expensive, but top quality, and there are free bikes and buggies to get you around...More

Review collected in partnership with this hotel
1  Thank Robert B
Response from GM_Peter_Hechler, Director General at Banyan Tree MayakobaResponded yesterday

Dear Robert B, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our...More

Reviewed 6 days ago

Generally a good experience. The hotel went out of their way to celebrate & acknowledge our special event (5 year anniversary). But food quality, room quality, and service/attentiveness should have been better given the price. Would recommend, but likely will try another property next time...More

Review collected in partnership with this hotel
Thank Sarahkbailey
Response from GM_Peter_Hechler, Director General at Banyan Tree MayakobaResponded yesterday

Dear Sarahkbailey, Thank you for sharing your experiences of your vacation, I truly appreciate your comments and have carefully read through your feedback. Regarding to our prices we will address these points in our restaurants and thank you for helping to raise your awareness in...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$555 - US$1,577 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Details
Price range
US$555 - US$1,577 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Add Photo Photos
Traveller (2379)
Room & Suite (1122)
Pool & Beach (445)
Dining (300)
Amenities (60)
Family and Play Areas (32)
Business Centre & Event Rooms (22)
Questions & Answers
Ask a question
Liz W
9 April 2018|
AnswerShow all 5 answers
Response from Tarek I | Reviewed this property |
Its a little walk ( you have to walk by a bond with Rosie the croc , if lucky ) they have bicycles but without baby cots . But they have regular golf buggies that run between the reception and the beach area . You’ll be fine... More
0
Votes
angeliabarber
12 February 2018|
Answer
Response from Taupa | Reviewed this property |
I am so sorry that I can't answer any of your questions. The resort is in the best position. This is one of the most amazing resorts I've been to.
0
Votes
Marta D
11 January 2018|
AnswerShow all 2 answers
Response from GM_Peter_Hechler | Property representative |
Dear Marta D, Thank you very much for your interest in Banyan Tree Mayakoba. Resort is not all inclusive. Enjoy meal plans for an additional cost. Kind regards, Peter Hechler General Manager
1
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Google Translation
Room Tips
"all rooms exceptional"
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"Seaside villas are amazing"
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"The beach villas are all great, although the ones located closest to the beach club may have reduced privacy..."
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"The three bedroom suite near the main complex was less expensive than the two bedroom oceanfront ."
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