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04/06/2017 05/06/2017
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    Hotel El Punto

    5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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    Savings alert: 11% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$131
          US$58
          US$60
          US$58
          Traveller (133)
          Room & Suite (197)
          Pool & Beach (36)
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          Overview
          • Excellent49%
          • Very good26%
          • Average12%
          • Poor4%
          • Terrible5%
          Travellers talk about
          Free Wifi
          Breakfast included
          Air Conditioning
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Rooftop Bar
          Concierge
          Laundry Service
          Rooftop Terrace
          Self-Serve Laundry
          3.5 Star Hotel
          All hotel details
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          Cache Hotel Boutique
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          Casa La Galeria by Bunik
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (342)
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          11 - 15 of 342 reviews

          Reviewed 18 April 2016

          We only had hot water 1 out of 4 days. At check in, there was no water at all and faucet was loose in the small bathroom. Switched rooms, still no hot water, found a roach, soft apples in lobby. No gym, no pool, but...More

          Thank bfreetosave
          Response from LUIS F, Director General at Hotel El Punto

          Dear Guest: Thank you very much for your comment, you have no idea how helpfull it is to be better, unfortunately our boiler operation was broken for only few hours, this problem happened because the main water pipe of the city was broken for 2...More

          Reviewed 13 April 2016

          Larissa, the General Manager was very helpful with answering all of my questions months before our vacation. She helped with arranging transportation from the airport as well. Victor, our driver, was also extremely helpful and very knowledgeable about Playa del Carmen and different activities for...More

          Thank travelistamom
          Response from LUIS F, Director General at Hotel El Punto

          Dear guest. We are very pleased for your comment, on behalf of me and my staff. Our property feels proud to offer you always an unforgattable experience. We hope to see you really soon and me and my staff will be more than happy to...More

          Reviewed 5 April 2016 via mobile

          I have been to Playa del Carmen many times so I did know what to expect staying at a hotel right on 5th Ave. The hotel room was clean and we received clean towels everyday. The Internet was not a problem for us at all...More

          Thank Steady2Eagle
          Response from LUIS F, Gerente at Hotel El Punto

          Dear Guest Just a short note to express our deepest apologies for the noise , the fifth avenue in high season its a liitle noisy, the bar above will be receiving a warning to remain the music according the county rules. Once again thank you...More

          Reviewed 27 March 2016

          Poor customer service. Booked through Hotwire with already expenses prepaid. At the end of my stay, the hotel charged me again. It's been painful and annoying. Hotel staff is rude. I even had to call the police. The hotel doesn't cooperate. They argue that is...More

          Thank sebzap77
          Reviewed 8 March 2016

          There's lot of pros and cons at this hotel. The pros are the location at 5th avenue, and te cons are the constant noise from the 5th avenue and the construction site just a few yards away from the hotel. The workers are working nearly...More

          Thank Odd123
          Response from LUIS F, Gerente at Hotel El Punto

          First of all thank you very much for your comment, On behalf on me and my staff we sorry because of the construcition noise that issue is out of our reach (major city) but finally they will stop in one week , nevertheless regarding your...More

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          Sunrise 42 Suites Hotel
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          Casa La Galeria by Bunik
          199 reviews
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          About
          Amenities
          • Top amenities
          • Free High Speed Internet ( WiFi )
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Breakfast included
          • Hotel Amenities
          • Multilingual Staff
          • Room Service
          • Breakfast included
          • Laundry Service
          • Concierge
          • Self-Serve Laundry
          • Room amenities
          • Air Conditioning
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$60 - US$124 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #44 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 16
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, HostelWorld, Hotwire, Priceline, Orbitz, Hotels.com, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Hotel El Punto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Hotel El Punto Playa Del Carmen, Riviera Maya, Mexico
          Add Photo Photos
          Traveller (133)
          Room & Suite (197)
          Pool & Beach (36)
          Dining (34)
          Hotel & Grounds (123)
          Bathroom (16)
          Business Centre & Event Rooms (5)
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          Questions & AnswersAsk a question
          christinewarner69
          Does the non-smoking policy only pertain to in the rooms? Is there smoking allowed on the roof top lounge?
          27 February 2017|
          Answer
          Response from meregorovian | Reviewed this property |
          Only rooms, I believe you can smoke on the rooftop.
          0
          Votes
          Paola M
          Is this an adults-only hotel?
          5 June 2015|
          Answer Show all 2 answers
          Response from arainbow |
          This is not an adults only hotel. There are lots of kids here
          0
          Votes
          Anixza P
          Tienen elevador o sòlo escaleras?
          20 October 2016|
          What is your answer?
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          Room Tips
          "Do not take room 20 or 26"
          Read review
          "Comfy beds, great location, 1 block to the beach!"
          Read review
          "All hotels hard to find, packed in the city."
          Read review
          "rom 19 og 29 er de eneste med balkong, men også de rommene med mest støy."
          Read review
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