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HM Playa del Carmen

TripAdvisorUS$103*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$129*
US$103*
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US$118*
US$118*
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HM Playa del Carmen
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494 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Vancouver, Canada
Reviewed 2 days ago NEW

It's a great place only minutes away from the famous 5th Ave, and Coco Bongo. Super quiet, clean, and luxe. Staffs are amazingly helpful and nice. It's only 7-10 minutes walk to the beach and ADO bus terminal if you're planning to go to Tulum, or Cancun. Breakfast was really nice, and the room service was amazing, they surprised us...

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Helpful?
Thank May_Malek
Northampton, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed at this hotel for 10 nights , had a lovely relaxing holiday , very quiet but also just around the corner from all the hustle and bustle if wanted , beach just down the road lovely 5 min walk , shopping centre across the road , room was spotless and cleaned daily , soap , shampoo , hair conditioner...

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Thank Justinbrawn
Reviewed 4 days ago NEWvia mobile

Gorgeous hotel! A designer's dream! Great service, hospitable and friendly staff. Right in the center of town...5 minute walk to the beach. The beach bar that's affiliated with the hotel offers umbrellas for a price which is then reimbursed in food...the strawberry margaritas are to die for!

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Thank Dbfaith
Reviewed 5 days ago NEW

We had a nicely appointed super clean room with great service to clean/tidy if you request. I can highly recommend this hotel if you want a small, boutique-like and relaxing experience. The staff are ALL fantastic. The pool and bathing area is ideal. We stayed with breakfast included, but as a bonus the food and cocktails were really great and...

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Thank tom d
Reviewed 6 days ago NEW

The coziest hotel I have been to so far. The rooms are modest, but the decour is quaint. The shower and the toilet rooms!!! SO BEAUTIFUL, twimmed with mosaic. The pool is absolutely outstanding! And, of course, breakfast food was so delicious with vast variety. We wish we stayed there longer!

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Thank Svetlana D
Vancouver, Canada
Reviewed 1 week ago via mobile

I stayed at this hotel for four nights . It was me and my wife. This is a small hotel so don't expect several restaurants and bars ! Not comparable to all inclusive resorts. I really enjoyed my stay. It is very close to 5th Ave where all the activities are, however it is quite and you can rest. It...

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1Thank Ahmadvancouver
San Francisco, California
Reviewed 1 week ago

I've luckily had many holidays in Mexico, to this day it continues to be my favorite destination because the culture is so rich and the people are so over the top nice its hard to believe. There is no other place that I travel to and don't feel a language barrier, staff are excellent regardless of the hotel you stay...

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Thank leesarah6
Manchester, United Kingdom
Reviewed 2 weeks ago

The standard of this hotel is outstanding, from the staff who cant do enough for you to the mantinace team working on the grounds maintaining its great appearance. The management at this hotel has it spot on. Breakfast is from 7-11am giving you ample time to eat with a varied range of food. Pool bar drinks and menu are unbelievably...

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1Thank Sean P
Javier A, Gerente at HM Playa del Carmen, responded to this review

Dear Sean Thank you for taking part of your important time to share your review. We also want to thank you for your comments about our little oasis in Playa del Carmen. It makes us happy to learn that you vacation was very enjoyable. We kindly remain at your service and hope to see you again. Cordially, Javier Torres

New York City, New York
Reviewed 3 weeks ago

The playa del carmen hotel is small, it has a large long pool in the center and everything revolves around it; the restaurant, the rooms, the bar, the beach beds, its nice planned out, wherever you are, youre not too far from getting a drink or going up to your room if you forgot anything. Our suite had a balcony...

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Helpful?
Thank sydneyalicemoore
Javier A, Gerente at HM Playa del Carmen, responded to this review

Dear guest, Thank you for this valuable comment about our hotel. We really thank you for such positive comments about our staff & service. We look forward to welcoming you back for a future unique vacation. Cordially, Javier T

Calgary, AB
Reviewed 3 weeks ago

Visited the week of April 22-29, 2017. Travelled with two young adult daughters. Hotel is very clean, quiet and relaxed. Very little interaction between guests. Quiet music at pool with low-key poolside bar service. Very reasonably priced drinks. Most people are reading or on electronic devices. Nice poolside swings. Definitely not the energy or party atmosphere of an all-inclusive resort....

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Helpful?
Thank SweetCaroline09
Javier A, Gerente at HM Playa del Carmen, responded to this review

Dear guest, Thank you for having chosen HM Playa del Carmen for your vacation. Thanks for your amazing comment regarding our professional staff as well as about the service and the entire property. We will be glad to have you back in our wonderful and unique paradise. Cordially, Javier T

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Laundry Service
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $130 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
23 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you a get a room far from the main street for less noise, but we heard almost nothing.”
May_Malek, 26 May 2017 | Read review
“1st Floor opposite end to the bar area seemed to be a quiet area to have a room.”
tomdP1070XU, 23 May 2017 | Read review
“We had main floor facing pool. Was great / very convenient / quiet. .”
SweetCaroline09, 3 May 2017 | Read review
“Second and third floors are more private, away from the pool.”
742marinah, 11 Apr 2017 | Read review
“You do need a balcony”
286sandiew, 7 Apr 2017 | Read review
5 of 5
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US$103* /night
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Prices are for 1 room, 2 adults
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