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Royal Hideaway Playacar

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3,697 Reviews from our TripAdvisor Community

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Showing 3,233: English reviews
1 review
Reviewed yesterday NEW

We stayed here for our wedding - brought 35 people to the hideaway and we stayed in the diamond club. We go to the Mayan a couple of times per year and usually stay at the ElDorado's - this brand was not nearly as good in food, service or consistency Service - Always late - expect that if you are... More 

Helpful?
Thank Jenny H
Narberth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

This is my fourth time here, first after the new Owners took over. Aside from the construction that has gone on during the day ( I had asked before booking and they assured me that would finish before we would arrive.) The new Ownership has cut into everything that made this a top resort to visit. That's from the service,... More 

Helpful?
2 Thank Gregg C
2 reviews
Reviewed 3 days ago NEW via mobile

1st time at this location. 10th time in the area. Nice rooms, good beach. Quality of food was excellent - when we could get it. Renovations at the time that impacted our stay. Not pleased with service. 1st night there we could not get a reservation at any of the restaurants. Also - told jeans not allowed even though this... More 

Helpful?
Thank Maria B
West Long Branch, New Jersey
1 review
Reviewed 3 days ago NEW

No need to look for another hotel Even though there was construction it had zero impact on our stay Beach was quiet (compared to the other over crowded resorts we walked by) Booked our next trip back already!

Helpful?
Thank forever602ilu
Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

We've stayed at a few different resorts in Mexico and had a variety of different experiences - from resorts that are highly active to more laid back/relaxed. We are in our mid- thirties and enjoy a balance of doing nothing on the beach, some entertainment in the evening and med level of activities. What I loved about the Royal Hideaway... More 

Helpful?
2 Thank Sgokals
Houston, Texas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

Great place, rooms are beautiful, staff is wonderful, beach is amazing, entertainment is great fun. Can't say enough good things. We wanted for nothing and were not harassed once to buy anything. I will return.

Helpful?
1 Thank Houston56003
Dallas, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

My wife and I just visited over Thanksgiving. We weren't sure what to expect, but were overwhelmed with everything. The service was great, the beach was great, the food was the best ever! We had a great time relaxing on the beach and enjoying everything it had to offer. I highly recommend this place if you want a relaxing get... More 

Helpful?
1 Thank Mark B
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

My boyfriend and I were first time vacationers to Royal Hideaway and didn't know what to expect, although the reviews we read gave very flattering compliments. To put it short, we were completely blown away. The staff, the food, views and company of other vacationers were absolutely perfect! We simply cannot praise the staff enough. Their hospitality and happy nature... More 

Helpful?
5 Thank Dallas C
Waterloo, Ontario
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago

Once again, I was not disappointed with this resort. yes, it is under construction but that certainly did not effect my stay. The food, service, staff are all wonderful. Still very relaxing. It is obvious now that Barcelo owns it they are trying to make some changes but I don't think that will effect the calmness and tranquillity of the... More 

Helpful?
4 Thank jackobean
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

WILL Be back...Most RELAXing place I have been to in many years....well worth every penny. ...renovations will be done in February but they were not a distraction. Great food and service. Clean beach and not crowded....

Helpful?
2 Thank Chris M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $585 - $1,190 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, BookIt.com, Barcelo, Priceline, Orbitz, Odigeo, Cheap Tickets and Jetsetter so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
384 questions
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Chicago, Illinois

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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from mangrove”
 of 5 bubbles 758jennyh, 3 Dec 2016 | Read review
“the resort next to them can get loud at night so if you want something quiet, ask for a room away from the next door resort.”
 of 5 bubbles Sgokals, 28 Nov 2016 | Read review
“The example pictures you see are exactly what the rooms look like. Expect a cool porch that is not shown.”
 of 5 bubbles Houston56003, 28 Nov 2016 | Read review
“Rooms looking into the resort , not to the outside where one sees other resort and possibly hears their activities.”
 of 5 bubbles jackobean, 25 Nov 2016 | Read review
“2nd floor was a good choice for us”
 of 5 bubbles 77heatherl, 22 Nov 2016 | Read review
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