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Royal Hideaway Playacar

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3,696 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Hideaway Playacar
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Showing 3,232: English reviews
Reviewed 29 August 2013

For an all inclusive, has a great food, the beach is amazing, the service and rooms are excelent! Its an only adults hotel. Its located in Playacar, which makes it more exclusive and not crowded. For those prefering the crowds of Playa Mamitas and 5a Avenida, this is NOT the hotel/area for you.

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Helpful?
Thank TRAVMX
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear TRAVMX, Thank you for your review, we appreciate the time you took ton send it, as we read you were able to enjoy many of the services and activities that we provide and along with the help of our staff I think we made this memorable vacation for all. Your words bring us a real honor and a personal...

Los Angeles, California
Reviewed 29 August 2013

Having travelled to many 5 star destinations, ‘All-Inclusive’ has always denoted negative connotations to us. Not anymore. My wife and I tried Zoetry Paraiso last year. Very very good. This hotel, however, is the REAL DEAL and an AI, too!! It’s about an hour private transfer drive from the airport (we shopped this online and took ESL at more than...

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Helpful?
7Thank M2012K
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear M2012K, We took a special moment to say thank you for your recent stay. Your review very detail the high quality of service we provided every day. Thank you for your preference. This is your home away from home. Sincerely

Houston, Texas
Reviewed 24 August 2013

My wife and I with our 2 teenage kids had a wonderful time. We really had fun bringing our Kids here just before school started and they are still talking about RH. It was very pleasant and the food was Amazing and the staff did a Super job. Our Kids really enjoyed playing Golf and watching the iguanas running around...

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Helpful?
3Thank Brett Y
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Ybarrahouston, We are more than glad to read your review, thank you for choosing us for your last vacations. Our priority is the guest satisfaction. We hope you come back very soon. Sincerely

Fayetteville, North Carolina
Reviewed 23 August 2013

This was our first visit to Mexico and I feel like we picked an amazing place to stay. The beach is absolutely gorgeous. It was very clean, white sand and baby blue water. Plenty of beach chairs were available and wait staff will cater to you. I enjoyed most of the food and the water and produce are completely safe....

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Helpful?
1Thank SoldbyCindy
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear SoldbyCindy, Thank you for your review, you are right. The beauty of Playa del Carmen beach is stunning. Our priority is go beyond our guest’s expectations and we are so glad to see that this was your case. Thank you again and we hope to have you back very soon! Regards

Alhambra, California
Reviewed 23 August 2013

This place is the epitome of opulence and class. It does not miss a beat...Many times I have traveled to excellent resorts but the staff and customer service is always lacking...I think what makes Royal Hideaway the cream of the crop is the genuine kindness and desire to meet our needs given by the staff. One young man in particular...

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Helpful?
4Thank Ivannia W
RoyalHideaway1, Social Media Coordiantor at Royal Hideaway Playacar, responded to this review

Dear Ivannia W, We are proud to know that your experience was great with us. The guests satisfaction is one of our most important priorities. We are specialized in make wonderfull stays. Thank you for choosing us for your vacations. We hope to host you again very soon. Sincerely,

Toronto
Reviewed 22 August 2013

We spent a week this month at the Hideaway. We have vacationed in the Mayan Riviera (including once on Cozumei) either 10 or 11 times, mostly at all-inclusives, but also at a villa in Aventuras Akumal with our family (twice) & a two-week driving trip with 4 smaller hotels & resorts as far south as Mahajual, & have never been...

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Helpful?
2Thank Carl S
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Carl S, Thank you for the time you took to send us your review, even for sharing this great experience. Our team is dedicated to ensure your total satisfaction during your vacations. Thank for your kind comments. You are always welcome to our resort. Sincerely

New York City, New York
Reviewed 22 August 2013

I've stayed in some of the larger Playa hotels, and the Royal Hideaway is something else -- smaller, quieter, higher quality, geared towards couples and fine dining. Most of the onsite restaurants are superb, at least as good as some fairly high end standalone restaurants, with a very small number of seats to keep a quiet, romantic feel. [NB I...

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Helpful?
Thank JeepNYC
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear JeepNYC, Thank you for taking some of your time in posting this wonderful review. It is great to know you enjoyed each corner of our beautiful property. Thank for your right words in Royal Hideaway we understand the difference between quality-quantity. And we will follow in this way. We hope you come back very soon. Sincerely

Montreal, Canada
Reviewed 22 August 2013

My husband and I have spent a wonderful time at this Resort RH the staff makes all the difference in the world!!! food was excellent, rooms need a little TLC but they make it up to you with a real 5 stars service!!! we would and do recommand highly this Resort

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Thank H2odiver2013
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear H2odiver2013, The people who works for Royal Hideaway are the most important part to make unforgettable experiences. Thank you for mention the kind of service our team provided you during your stay. We hope you come back very soon. Sincerely

greece
Reviewed 20 August 2013

we just return from Mexico stayng to Royal HIDEAWAY and Grand VELLAS The hotel have a nice position in Playacar a exclusive area of Playa del Carmen with a very nice beach large and never crowded with palm threes and white sand We have a wonderful experience in the resort.The service was very good and the food grat It is...

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Helpful?
2Thank mm1118
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear MM118, Thank you for choosing our resort for your last vacations in Mexico. We are glad to read you enjoyed the beauty of Playa del Carmen beach, our large food variety and excelent service which we are known. One of our main priorities is to reach our guest expectations and it is very flattering to read that it was...

London, United Kingdom
Reviewed 19 August 2013

Think of the Venetian ...in Mexico! Cool, quiet wonderfully personal rooms, Great concierge, the cuisine is fantastic! It is heavenly, with all of the Palms, and pools, and magnificant beach. I've been to Playa, Cancun, Baja, Acapulco, east and west coasts. You cannot pick a better place. It is all inclusive, with a twist, that is, it is very upscale...

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Helpful?
2Thank hubbard k
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Hubbard K, We're delighted you enjoyed of all the facilities that our resort has to offer you. Our job is to exceed your expectations and is very rewarding to know that this was your case. Thank you for sharing your review with our Trip Advisor comunity. We hope you come back in the near future. Sincerely

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $584 - $1,186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
384 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the resort next to them can get loud at night so if you want something quiet, ask for a room away from the next door resort.”
 of 5 bubbles Sgokals, 28 Nov 2016 | Read review
“The example pictures you see are exactly what the rooms look like. Expect a cool porch that is not shown.”
 of 5 bubbles Houston56003, 28 Nov 2016 | Read review
“Rooms looking into the resort , not to the outside where one sees other resort and possibly hears their activities.”
 of 5 bubbles jackobean, 25 Nov 2016 | Read review
“2nd floor was a good choice for us”
 of 5 bubbles 77heatherl, 22 Nov 2016 | Read review
“I liked my villa which was closer to the main pavilion. It faced toward the pool area.”
 of 5 bubbles 35jamesr, 21 Nov 2016 | Read review
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