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Royal Hideaway Playacar

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3,737 Reviews from our TripAdvisor Community

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Showing 3,266: English reviews
Oviedo, Florida
Reviewed 7 October 2013

We stayed here for 5 days in May 2013. Our room was great with views to the pool and Caribbean beyond. The food was great except for Spices. We did not enjoy our meal here at all. Las Ventanas and Azia were AMAZING! The staff was friendly, pools were relaxing, pool bar was great too! I definitely recommend this hotel!

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2Thank Mara S
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Mara S, Thank you for send us your review. We are so happy that you enjoyed your experience on our resort and we appreciate you mentioning the excellent service we provided you. We do hope to see you again in the future. Sincerely

Burlington, New Jersey
Reviewed 5 October 2013

Late review since we were there for our Honeymoon in October 2010. It was a memorable experience we won't forget. Everything was clean,beautiful and the food was very good. We loved Fifth Avenue which was a good walk away but worth after a big meal. Go to Coco Bongo which was a big hit for us. Plenty of good stores...

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1Thank shipper
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Shipper, Thank you for your recent review about your trip to Royal Hideaway. We appreciate your kind words. We are so happy that you enjoyed your trip and found our resort as a friendly, gorgeous and relaxing place. Please come and visit again in the near future for us will be an honor to host you again. Sincerely

Bolton, United Kingdom
Reviewed 4 October 2013

Best holiday experience we have had. 14 days at Royal Hideaway and the team of Sergio and Javier kept us entertained throughout. The food and service were exceptional and nothing was too much trouble. our concierge in the rooms (Hector) was superb and provided all our requests. we will definitely be trying to get back to the hideaway again

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3Thank MarkBates15
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear MarkBates15, We took a moment to say thank you very much for the kind compliments. Thank you for your preference even more for give us the opportunity to live a true All inclusive luxury experience. We do hope that you come back again very soon. We appreciate your kind words about our staff and amenities. Sincerely

Waterloo, Canada
Reviewed 4 October 2013

The Royal Hideaway was recommended to us by some friends whose opinion we regard highly. We were told that the food, in particular, would impress. And these people know their food. Still, this is an all-inclusive resort, so how good is good? It really is, that good. Our search for a winter vacation started with a look at Sandy Lane...

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4Thank WaterlooMarmiton
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear WaterlooMarmiton, We really appreciate the time you took to write a detailed review of your recent stay at Royal Hideaway and we are more than glad to hear you found the hotel to be elegant, understated, quiet, and relaxing with so many wonderful small touches to enjoy in our guestroom amenities. It is always pleasant to read and share...

Indialantic, Florida, USA
Reviewed 2 October 2013

We did a quick 3 day weekend to Royal Hideaway Playacar, and found it just a wonderful, beat our expectations, trip. We've been to several other Occidental properties, all of which were nice, but this was by for the nicest (most expensive too, of course). The breakfast buffet was great, and each morning had a different Mexican special to spice...

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4Thank gregg s
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Gregg S, Thank you for taking the time to send us your feedback regarding your recent visit. We are delighted to hear you enjoyed your visit and that we were a relaxing getaway. We hope you will have additional opportunities to visit in the near future as we would look forward to welcoming you back at Royal Hideaway. Sincerely

Reviewed 1 October 2013

Everything about the hotel was great: the service, the food, the drinks, and people. The person who made us have the most fun was Sergio who was in charge of the events. He always went out of his way to please the clients. Overall great experience. I can't wait to go back!!

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5Thank Flaca317
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Flaka317, Thank you for send us your review. We are very happy to hear that you had such a pleasant stay and that Sergio provided to you an excellent service during your stay. We are thrilled that you found your visit so enjoyable. We look forward to welcoming you back to the hotel soon. Sincerely

Coquitlam, Canada
Reviewed 30 September 2013

My wife and I had been in Playacar from Sept 12-22 and had 7 days and nights of mixed weather to say the least. It seemed that as soon as we checked into the RH that everything changed. I may be exaggerating a bit but The feeling I got was "we are home" Roger set up our dinners at the...

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6Thank Gord M
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Gord M, Thank you so much for taking the time to write a review of your recent stay at Royal Hideaway. We are thrilled to hear the Guest service you received exceeded your expectations. It sounds like you and your wife had a fabulous time celebrating your anniversary with us, thank you for share with us such an important...

Ramat Hasharon, Israel
Reviewed 29 September 2013

just got back from a 9 day vacation at the RH and NY (6 nights at the RH). the RH is nothing less than paradise. the most common sentence you will hear from the staff is "what else can we do for you?" - and they really mean it, they really want to do whatever is needed to make you...

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7Thank sarit b
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Sarit B, Thank you very much for your kind comments. We are delighted to hear that you were satisfied with our services and facilities. We are always concerned about our guests’ wellbeing and strive to make their holiday at our property an unforgettable experience. We thank you sincerely once again for choosing Royal Hideaway as a holiday destiny and...

Atlanta, Georgia
Reviewed 28 September 2013

Of course the beach is going to be beautiful at Playa Del Carmen, Mexico, but what makes a difference in the hotel you choose? Royal Hideaway continues to hold super high standards for their amazing food (Mexican Restaurant one of the best I've experienced, and that's just the beginning...) and their service. Gourmet food, top end cocktails, Italian "house" wine,...

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10Thank Becky8319
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Becky8319, Thank you for taking the time to post your kind comments about your most recent stay at our hotel. We are more than glad that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to...

London
Reviewed 27 September 2013

I travelled to the Royal Hideaway in Playa del Carmen with some degree of trepidation as I was travelling on my own. However, I was more than pleasantly surprised by the level of service and warm welcome I received from the staff. There were plenty of activities for me to get involved in from organised tours to local Mayan attractions...

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5Thank Helena R
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Helena R, We are more than glad to read your review. Thank you very much for the kind compliments. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests. We hope to see you again one day. Thank you for experiencing true All inclusive luxury experience with us. Sincerely

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $540 - $967 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
401 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near to the beach”
 of 5 bubbles Alison4444, 1 Jan 2017 | Read review
“Water view buildings are quieter and close to the pool and bar/restaurnts”
 of 5 bubbles PumperMe, 29 Dec 2016 | Read review
“Buiding 24 is closest to the beach and infinity pool. Ask for a renovated room.”
 of 5 bubbles MTD-Travel-Reviewer, 18 Dec 2016 | Read review
“Be sure to bring appropriate attire for dinner reservations - check with resort for details.”
 of 5 bubbles 270bonniec, 13 Dec 2016 | Read review
“Rooms closer to the Ocean are quieter”
 of 5 bubbles GreatScott88, 7 Dec 2016 | Read review
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